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“Nice Stay”
Review of The Metro Hotel

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The Metro Hotel
Ranked #30 of 228 Hotels in San Francisco
Certificate of Excellence
Palm Springs, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice Stay”
Reviewed December 17, 2012

Terrific little hotel in cool neighborhood. A great value for the price. And I thought it was kinda cool that the windows in my room actually open... (Not that I wanted them open since it was cold and rainy outside, but still.....:)

Also, check out the cool little pizza spot downstairs...

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Skip D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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465 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
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English first
Level Contributor
142 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed December 15, 2012 via mobile

The rooms are probably way too small, and though it suited me fine, my mum wasn't quite used to the lack of walking space. The bed was springy, probably too springy, as you can feel the other person's every movement. For a double bed, it was also probably too small, though it fit us two Asian females just fine.

Having said that, I think this place is still good value for money and I'd recommend it to anyone who's on a tight budget and just want a comfy place to come back to and sleep in.

We arrived way before the check-in time on the first day when the room wasn't quite ready yet, but Shana gladly took our suitcases in and then brought out a map to quickly explain to us how the buses and routes to the attractions worked. Following her instructions, we made our way to Fisherman's Wharf in under an hour from there.

Like what the others have said, this place is rather accessible to all other places via the buses. Bus 71 and 6 practically takes you everywhere you want to go, via a few transfers.

To get to the hotel on the first day, we took the shared ride van from the airport (thanks to the tip from another reviewer) which cost $17 per pax. On the last day, Shana helped us book an airport shuttle which only cost $10 per pax.

  • Stayed December 2012
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Chunlian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Black Hills
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 13, 2012

This hotel was conveniently located for us. It is a small hotel, but that gives it a very personal touch. The staff at the hotel are wonderful--so friendly and helpful. The rooms are small but very clean.
The only concern I had about the hotel was that it was a bit noisy. It would benefit by replacing the hollow-core doors to the rooms with solid-wood doors. That might help with the noise issue. A sound machine might take care of this problem as well. I would also request a room to the back of the building, off Divisadero St.
I would definitely stay at this hotel again. It was an excellent value!

Room Tip: Request a room to the back of the hotel, up on the 3rd floor.
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TobyD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 9, 2012

The front desk guys are awesome and really make this place. It was exceptional value - rooms more than big enough. It is in lower Haight, not right in the thick of things but has it's own community. A ten dollar cab over the hill to the Castro. I was there mid week and in a room overlooking Divisadero st and this was no problem (noise-wise). Loved the big bay windows (I think in Summer it could get quite hot though and the blinds don't really block out the light that well.
I was only up one flight of stairs but be warned this place has no lift. My room also didn't have a bar fridge which I thought it might have had. Small bathroom but not a big deal.

Room Tip: Room 101 over looks Divisadero St (a main road) when I visited it wasn't too bad and didn't...
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  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maoritraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
No fixed abode
Level Contributor
105 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed December 3, 2012

Once you get through Immigration and security checks at the airport, head up to the 3rd floor and go to the “shared van transport” stop. A minibus will soon be with you and for $17/head, they will drop you off directly outside the hotel. A taxi will charge you around $50 for the half hour trip.

A very warm welcome from the extremely helpful Receptionist (Shana) sees you checked in and up to your room (#207) on the second floor, in our case. No lifts or assistance, but simple enough to negotiate with luggage.

Bijou, compact, petite; whichever edition of estate agent speak you reach for, small is still small- and that is exactly what we were confronted with. However, being slight people ourselves, it was not a real concern as the room was comfortable enough. There were quite a few points, good and bad, that need to be covered in this review to ensure fellow travellers get a complete picture.

The room lacks some features that I would expect to find for the price paid.

• There is no fridge
• There is no in-room safe
• There is not one chair or stool in the room (probably due to the lack of space)
• There is no kettle
• There are no bedside lights (aside from two spotlights in the very high ceiling, making private reading impossible)
• The wash basin is not in the bathroom, rather in the bedroom where the dressing table would normally be found. This makes for brushing your teeth with an electric toothbrush bad news for your partner if they are trying to sleep. Equally, washing your hands after using the toilet is awkward.
• The bed is overly soft and rather small- somewhat a surprise given that Americans are reputed to be a larger race. I’d love to see an average sized couple sleep comfortably in this barely oversized single bed.
• It is overly noisy. Not the area but the soundproofing is entirely lacking. All doors stick or are ill-fitting and so it needs a hearty tug just to close them. Keys and locks are also a poor combination and so every time someone wants to get in, it seems like they are trying to open your own door- and that is from the opposite end of the corridor. The noise travels.
• Housekeeping are prompt and either their knocking, declarations of “Housekeeping” in dulcet tones, jangling of keys into locks or better still, the vacuum cleaner being used will wake the living dead.

Now all that looks like this is a negative review but it’s not all bad. The in-room wi-fi is excellent (even though there is no workspace to use it properly; it’s on the bed or forget it), there is plenty of hot water and a good shower, the TV is fine with plenty of channels to surf and it was clean and presentable.

They provided an electrical heater which helps in the colder months and there is an overhead ceiling fan which will be useful during the hotter climate. There is also enough storage space to house your luggage and hang up a few clothes, should you chose.

There is also a bedside clock affair which has an iPhone cradle should you want to listen to your tunes, which is a pleasant touch for the IT orientated.

So, what about the title?

There is a fairy story called the Princess and the Pea and it perfectly describes the bed. The story tells how to determine if a princess is a real one and consists of asking her to sleep on a bed with twenty mattress and twenty feather duvets. However, underneath the whole pile, a single pea is laid and only a true princess will be able to notice the bump, for her skin is so fair and delicate.

Not only is the bed equally soft and sumptuous (which is a pity as we prefer a harder Asian beds) but if you tried to hide a pea under the mattress here, you’d spot it immediately. The bed is so small, it would be sticking out on all sides...

To sum up then.

I wouldn’t call this a true hotel, more a British B & B (without the breakfast), a guest house, if you will, and I’d happily stay here again but only for a night or two. The five nights we stayed on this occasion is perhaps overly long.

As usual feel free to drop us a line or checkout our Blog site (see profile for details) or Google “ktelontour” for more info, tips and pictures.

Room Tip: No view in room 207 (a neighbour's wall) so if that is important to you, contact Reception for a...
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ktelontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
448 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
Reviewed November 28, 2012

Very friendly and good reception. Cable tv, hot water. That's about it. No heat or AC, no coffee or tea, no shampoo or hair dryer. Location is far from downtown but buses are easy and frankly it's a more interesting neighborhood. Oh, and the beds are hard and the pillows are thin. And don't think that one of the "quiet" rooms will be quiet. You hear everything in the staircase and above you.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank GypsyTraveller94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wiltshire
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 20, 2012

The Metro is not a boutique hotel - it is small and friendly, but plain - somewhere to sleep rather than somewhere to stay. We had one of the smaller rooms, which was perfectly fine, if a little cold (we asked if the heating could be turned up - it couldn't but we were offered a noisy and not very effective space heater).

It's a ten minute walk to Haight Ashbury which leads to Golden Gate Park, and five minutes walk to Alamo Sq for its classic view. There are two bus routes just a couple of minutes from the hotel. One is fifteen minutes from downtown the other runs north towards Presidio. There are some pleasant bars and restaurants within a few minutes walk of the hotel itself.

There is no breakfast. The staff directed us to 'Vinyl' just downhill from the Metro. We tried it once, which was enough.

Room Tip: The web site gives a good description of the rooms. There's not much to see out front, so I'...
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank rstoat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Metro Hotel

Property: The Metro Hotel
Address: 319 Divisadero St, San Francisco, CA 94117-2208
Phone Number:
Location: United States > California > San Francisco > Haight-Ashbury
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
#1 Best Value Hotel in San Francisco
#38 Romantic Hotel in San Francisco
#64 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$
Number of rooms: 24
Official Description (provided by the hotel):
We are a charming family-run boutique hotel that embodies the spirit of San Francisco focusing on human kindness, connection & simple pleasures. Our hotel is geographically in the center of San Francisco, historically known as the Western Addition the neighborhood is now referred to as Nopa (North of the Panhandle) which is near the Haight Ashbury and Castro neighborhoods. We boast 24-comfortable, clean, petite rooms ranging from a full bed, queen bed to rooms with multiple beds, private updated bathrooms and triple pane windows. The Metro Hotel has been featured in National Geographic Traveler Magazine. Come visit us in the world’s most diverse & vibrant city and explore our amazing cultural tapestry. Most importantly our warm, welcoming & considerate staff will make a lasting impression ensuring that your visit to The Metro will become your new home away from home. ... more   less 
Also Known As:
Metro Hotel San Francisco

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