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“When In Frisco, it STILL has to be METRO”
Review of The Metro Hotel

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The Metro Hotel
Ranked #30 of 228 Hotels in San Francisco
Certificate of Excellence
Philadelphia
Level Contributor
145 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
“When In Frisco, it STILL has to be METRO”
Reviewed September 27, 2011

Our second stay at Metro Hotel was just as charming, just as fine, and just as fun as our first. The staff are still wonderful, Shana and Ellen (the management team) are still warm, still personable and still knowledgeable. I have said it before and I will say it again: they still do the little things for guests at Metro that are simply unimaginable at corporate hospitality franchises. Still genuinely friendly. Still especially helpful. I could go on and on (and will reply to individual requests). However, lots of wonderful anecdotes will abound, retelling of kindnesses and courtesies extended by this great group of folks if you follow the many favorable reviews by the legions of other happy customers.

Shana and Ellen: Here is a promo idea for you:

When in Frisco, it STILL has to be METRO.

Room Tip: Request a rear room as Divisidero Street can be very lively (noisy) at night.
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  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jim_Naughton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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465 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (131)
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Dublin, Ireland
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 11, 2011

Stayed here with my boyfriend while doing a road trip on the west coast. A lot cheaper than other place we had looked at staying at in San Francisco.

Location was really good, nice quirky neighbourhood with good places to eat and drink. The actual hotel is more like a guest house, small and basic. The room we stayed in was very clean but quite shabby-stains on the floor, worn bed covers etc. But the bathroom was really nice and the shower really good.
I think the thing I liked most about this place was the friendly receptionists. They were so helpful and unlike any other reception staff I've come across. They seemed to want to help you just because they wanted to and not because they had to.

To sum up The Metro hotel is good value, good location and ideal if you are travelling on a budget. I would not recommend it to people looking for a romantic or luxurious stay as it is just not that kind of place! I would stay here again if I was back in San Francisco again!

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank A_Hooded_Neon_Ion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 1, 2011

This hotel is not like any one we have stayed in so far! We were on a whirlwind tour of the west coast (Vegas, Disney, SD, LA, SFO, Napa) and we found this hotel to be very different!

Pros:
1. Sheena at the Reception was fabulous - she was the most friendly person. She made our stay in SFO really special. She was full of advices and friendly tips. She made us a map to go around SF - which was brilliant, gave us nice shopping trivia, helped us with our cab booking as well as advised nice places to eat which we found to be great.
2. The rooms are cozy (read small) but then we never intended to stay in the rooms for long.
3. The cleanliness was good.
4. They have a very nice location - right next to Haight street where you can find really great shopping experience and also find a different SFO culture thriving.

Cons:
Not many apart from the small room size and the windows not having curtains (only blinds)

Room Tip: We stayed in Room 107 which is very quiet and we slept very well. The room is a tad smaller than the...
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  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank IndranilSaha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakland, California
Level Contributor
53 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
Reviewed July 27, 2011

Recently stayed here for one night--we came over from the East Bay for a Fri night concert at the Independent. The hotel is very well located on Divisadero in the Lower Haight/NOPA/Alamo Sq area of the City--good watering holes, restaurants (excellent apps and pizza at Ragazza and Jay's Cheesesteak is the perfect spot for tasty late-night grub ), record stores, neighborhood boutiques all around, a great area to explore and much more interesting and vibrant IMO than Union Sq West were we usually stay for a night out in the City.
Hotel was perfect for our needs, a simple, clean room for a great price and very friendly staff. We will certainly be back and will recommend to others.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank CunningMcFar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn New York, USA
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 26, 2011

The Metro offers a good price and a very friendly, helpful staff.

The hotel's lobby is sleek and modern. I was a little surprised to find that the lobby's aesthetic did not extend to our room (104). Its walls were painted brown and white over stucco. The bedside table and the desk chair were a little over worn. A sink was squeezed a bit awkwardly next to the bed. But the bed itself was clean and comfortable. So was the bathroom. The garden out back is beautiful.

Overall, I felt that we got a very good value.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank tomgray347
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 10, 2011

We just spent 6 nights at the Metro Hotel after attending a convention downtown and were quite pleased with the hotel. It was clean, comfortable and centrally located. The service was excellent and it was quite affordable. We had room 109 which was 2 queens and the layout was perfect as we each had our own little room and tv and were able to shut the door and have our own space when we needed to. The hotel could use new carpet but that is pretty much my only observation. The price was right and the hotel staff could not have been more helpful.

Room Tip: Room 109 is in the back so it was pretty quiet.
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  • Stayed July 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank kevinax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tucson
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed June 20, 2011

We stayed 3 nights my granddaughter, my daughter and the Kev. we had a double room (109) GREAT!!! clean nice bthroom own private door to the large patio alot of flowers. and quiet. I cannt say enough of the staff, let our granddaughter keep her ice cream in the freezer. Very friendly and cheerful. Got there early they held our luggage. We had a medical issue and had to go to the hospital, once again they held our luggage till we made arrangements. Decent restaurants in the area plenty of markets. Didnt bother with a car just took the busses. THX again!!!

Room Tip: get a room off the patio DIvis can be a busy St
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  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank desertfolks22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Metro Hotel

Property: The Metro Hotel
Address: 319 Divisadero St, San Francisco, CA 94117-2208
Phone Number:
Location: United States > California > San Francisco > Haight-Ashbury
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
#1 Best Value Hotel in San Francisco
#38 Romantic Hotel in San Francisco
#64 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$
Number of rooms: 24
Official Description (provided by the hotel):
We are a charming family-run boutique hotel that embodies the spirit of San Francisco focusing on human kindness, connection & simple pleasures. Our hotel is geographically in the center of San Francisco, historically known as the Western Addition the neighborhood is now referred to as Nopa (North of the Panhandle) which is near the Haight Ashbury and Castro neighborhoods. We boast 24-comfortable, clean, petite rooms ranging from a full bed, queen bed to rooms with multiple beds, private updated bathrooms and triple pane windows. The Metro Hotel has been featured in National Geographic Traveler Magazine. Come visit us in the world’s most diverse & vibrant city and explore our amazing cultural tapestry. Most importantly our warm, welcoming & considerate staff will make a lasting impression ensuring that your visit to The Metro will become your new home away from home. ... more   less 
Also Known As:
Metro Hotel San Francisco

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