We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Nearby Hotels
Reviews (516)
Filter reviews
516 results
Traveler rating
162
228
85
25
16
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
162
228
85
25
16
Show reviews that mention
All reviews homeless people tenderloin eggs or pancakes communal areas bunk beds central location neighborhood bart california
Selected filters
Filter
Updating list...
27 - 32 of 516 reviews
Reviewed November 4, 2018 via mobile

We stayed at the hostel for 6 days and found the staff at reception to be very unhelpful and a bit rude. When asking about anything relating to tourist activities or any help we required, we were given one word answers or no help at all. Would not recommend.

Date of stay: November 2018
Trip type: Traveled with friends
1  Thank Meander41366281843
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Molly S, General Manager at San Francisco City Center Hostel, responded to this reviewResponded November 6, 2018

Hi Meander,

Thanks for staying with us, and for taking some time to give us some feedback. I'm so sorry to hear you didn't find our staff to be engaging or super helpful. We're at the end of a very long summer season and I'm afraid our team must be a little burnt out. We have some plans for staff meetings, trainings, and even some nice old fashioned fun, and I feel optimistic that this time of refreshment will not over improve our moods and guest service, but also help us freshen up the hostel for all to enjoy.

I hope you decide to stay with us again down the road, so we can try again to help you have a really special stay.

Happy Travels
~M

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2018 via mobile

We booked a private room with ensuite. The room is comfortable.
NO tv, No coffee, food or drinks allowed in the room.
,Room faced the street so there was noise during the nightand early morning.
Breakfast starts at 7.30 am
Hot breakfast 8.30 am.
There is a great kitchen to cook and prepare your own food with fridges available for food storage.
The hostel is located in Tenderloin,
Please do your research on the area before booking.
We traveled via the Bart train from the airport ,which is easy,arriving in Union Square.
Highly recomend using Taxi/ Uber to Hostel or along Powell St to Geary St then 2 streets down at the corner to Ellis.
The area has social problems which can be very confronting.

Date of stay: October 2018
Trip type: Traveled as a couple
1  Thank Philip S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Molly S, General Manager at San Francisco City Center Hostel, responded to this reviewResponded November 6, 2018

So glad to hear you enjoyed your time with us Philip! We try hard daily to ensure that all guests have a comfortable, clean, and super fun time while staying with us. Our breakfast is one of our best offerings, and a great deal too! And we try to focus a lot of energy on creating a welcoming and interesting space, as well as cool activities and tours, so guests have every opportunity of enjoying themselves, and hopefully make some new friends too!

Thanks for staying!
~Molly

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2018 via mobile


Not a shock but the location is in a rough area, our first walk was just awful and we uber'd from then on. The building is nice and our private double was very spacious (expensive though, not a 'hostel' price). I know this is a hostel but the wifi's inability to work consistently beyond the 2nd floor is downright fustrating. Lots of rules for staying here, enjoyed the breakfast and the happy hour bar, the staff were fine (the lady with her own unique style (sorry didnt catch name) was particularly pleasant). Id recommend staying here to some friends, but only the hipster ones (and not lone female travellers).

Date of stay: October 2018
Trip type: Traveled as a couple
Thank ashleyh26687
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Molly S, General Manager at San Francisco City Center Hostel, responded to this reviewResponded October 17, 2018

Thanks for staying Ashley! And for taking the time to leave us some feedback.

I'm sorry our hostel wasn't the right fit for you, though glad to hear you enjoyed our amenities over all. I'll look into the wifi issues you mentioned since we have been only hearing good things from guests these past few months, after we did a small upgrade to our bandwidth. Hopefully we can find a fix for future guests, though I'm sorry it was frustrating during your stay.

I know this neighborhood isn't for everyone, but as a non-hipster solo female traveler myself, I disagree with you that we're not at least accessible and welcoming to anyone who loves a cool, cozy, eclectic vibe, and is looking for a friendly safe spot to meet other travelers and to explore the heart of SF. I hope you'll come back to see us again down the line, as our diverse group of guests is ever changing and ever awesome, and you're a big part of that!

In the mean time, wishing you happy travels
~Molly

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2018 via mobile

My husband and I got a private room. It was our second visit and the hostel met all we could wish for again. It’s amazing place with atmosphere, very clean, the staff is friendly and professional. And it’s right in the city centre!

Date of stay: October 2018
Trip type: Traveled as a couple
1  Thank Lada K
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Molly S, General Manager at San Francisco City Center Hostel, responded to this reviewResponded October 10, 2018

Thanks so much for staying, Lada, and for taking the time to leave us this great review! It's our guests that truly make this place special, so I do hope you'll come back to stay with us again soon!

Happy Travels!
~Molly

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 5, 2018 via mobile

The trip from BART civic center to the hostel was one of the scariest walks of a lifetime. Homeless and drugs everywhere, we saw needle use on the street. A word to the wise...Uber to there. And from there.

Once inside, we enjoyed the place. The bar had $4 pints. The room was comfortable and clean. We had a private room and bath.

No AC so we slept with open windows. Since we were inside we found the sounds of the city entertaining, even if we were awoken by sirens or cussing. Downright scary if one was outside however.

Date of stay: October 2018
Trip type: Traveled with friends
2  Thank dennisw574
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Molly S, General Manager at San Francisco City Center Hostel, responded to this reviewResponded October 10, 2018

Thanks for staying Dennis! And for taking the time to let us know a little about your impressions.

I'm sorry the neighborhood was feeling so intense while you were here. We love our area, and know that the nonprofits that operate here are doing really good work for the most needy in SF. Still, it can be unsettling and even upsetting to see so many on the streets. Next time you stay, make sure to stop by our Front Desk to ask the staff for tips on the best routes for exploring the city, and the best (cheap!) food and bars to check out locally. There are some super amazing gems around our hostel that aren't to be missed and definitely wont break the bank!

Of course, our very reasonable priced bar is a great place to meet fellow travelers when you're staying with us, and that's the best way I know to feel right at home in a place and have new new friends to go exploring with!

Happy Travels Dennis,
~M

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews