My boyfriend was in the ICU at UCSF and this hotel was on the list of recommended hotels by UCSF. The first night I was supposed to stay at the hotel but my boyfriend ended up being placed in the ICU and I needed to stay. I called the hotel to cancel and of course I was charges anyways for the night which I understood because it was late in the evening. The next night I stayed, asked if I could recoup some of the money from the night before because I was staying again and was told no. The following morning I was told that my boyfriend would be in the ICU for another night so I asked them to hold a room for me. About two o'clock in the afternoon, I learned that my boyfriend was going to b transferred from the ICU to a room and called to cancel. I was told that I had to cancel before 11 am and was charged the full amount again. This hotel is recommended by UCSF but they are not understanding or considerate about the needs of these types of clients! I was charged $180 and didn't even stay in the room.