We stayed here for three nights and had a lovely stay. Yes there are homeless people but in San Fran this is not unusual. A 4 min walk to union sq the hotel is on the very outskirts of the tenderloin - most central locations are close to the homeless (where money is!). The room was cleaned and decorated to a high standard. The housekeeping were very efficient (I left notes asking for shower cap etc and when we retuned it was there). In the lobby there is fresh water - with mint&cucumber or strawberry infusion etc, a nice added touch. The Mortimer bar is lovely to relax in and the food we had delicious. We would definitely stay here again.
The only downfall is the wifi - $9.95 (plus tax) per day - which is ridiculous when you can get it free a few doors down in a cafe. Our wifi didn't work the second day so we were refunded but still grudged paying for wifi on the days we had it. Travelling from the uk we needed wifi as roaming cost were extortionate so payed for wifi!! our 4* rating would have been 5* if the wifi was free and good strength. Good stay however! More
- Room Service