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“Awesome location for the price, older building, breakfast is a joke.” 4 of 5 bubbles
Review of Hotel Fusion

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Hotel Fusion
Ranked #128 of 227 Hotels in San Francisco
Grand Rapids, Michigan
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Awesome location for the price, older building, breakfast is a joke.”
4 of 5 bubbles Reviewed March 7, 2014

Overall, a great place to stay in San Francisco, close to a lot of good public transportation options and within walking distance of a bunch of great shopping and dining. The room was clean and comfortable and the staff we talked to was friendly. The biggest downside was the free "breakfast." We didn't even bother going to it after the first morning.

We'd definitely stay there again next time we're in San Fran.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Paul P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerDM, Manager at Hotel Fusion, responded to this review, March 15, 2014
Dear Paul P,

Thank you for choosing Hotel Fusion. We are glad that you took advantage of the hotel's close proximity to shopping and dining. Thank you for the positive review, we hope to welcome you back in the future.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,208 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (167)
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English first
Rosario, Argentina
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed March 6, 2014

Perfect location for accessing all of the sights in San Francisco by Public transportation (including the BART train to reach the airport fast and cheap). The hotel is OK but expect noise if your room is facing the street. There are coffee facilities in the lobby 24/7, a free average breakfast until 9:30 am, and the employees are friendly and efficient. If you're on a tight budget but want the average confort this is your hotel!

Room Tip: Ask for a room in the last floor not facing the street to avoid noise
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Franco D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerDM, Manager at Hotel Fusion, responded to this review, March 7, 2014
Dear Franco D,

Thank you for choosing Hotel Fusion. We are glad that you enjoyed Hotel Fusion's location. We appreciate your feedback and are glad that you noticed how friendly and efficient we are. Thank you for the positive review, we hope to welcome you back in the future.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayetteville, Arkansas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed March 4, 2014

My husband and I stayed at Hotel Fusion from 2-28 until 3-1. The hotel is in a great location. Close to everything. The BART--POWELL station is very close. (If you are flying into SFO at a decent hour don't be afraid to take the BART. It will be quicker and cheaper than a shuttle.)
It's also very close to the Cable Car Area. This hotel is not one to go to if you want to relax in your room in luxury. But it is affordable and clean. I agree with other reviewers it can be loud as there is a club on the bottom floor. The first two nights we stayed in room 225 so it really didn't bother us.
I had a issue with the hotel itself charging our debit card for the room after I had already paid for it through book it. Upon check in I was told that there would be a $100 hold for incidentals. I was fine with this. However, the next day I learned that they had placed two holds. One for the deposit and one for the entire stay fo three nights. At first all the employee said was that she was sorry and that it was a mistake that happened to two folks. They had no resolve. I finally asked for an upgrade to a king size room and they could not offer one until the next night. Here's my deal. If you make a mistake then own it. The customer should not have to sit and bargain for comps. After 40 minutes of talking they finally agreed to release the hold. (which is still on my account by the way) I will say Einass the lady at the desk was trying to be helpful but I am not sure she was getting a lot of help from management until I insisted that something be done. We did move to a king size room the last night but honestly it was nothing special. It was street side and loud. Right under the Hotel Fusion sign so the light shined in all night. Don't stay in room 300. If I had been the manager I would have made sure the customer had been assigned to a top quality room.

I can't speak of the breakfast as we did not eat it. Overall, the hotel fit our needs to have easy access to city transportation and to be close to everything and it was clean and safe.

By the way. The Wal-Greens around the corner is awesome. If you are a chocolate fan make sure you visit Ghiradelli Square.

Room Tip: Street side rooms at front of hotel will be loud. Lower level rooms will get lots of noise from cl...
See more room tips
  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank 4bratts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerDM, Manager at Hotel Fusion, responded to this review, March 7, 2014
Dear 4bratts,

Thank you for choosing Hotel Fusion. We are glad that you enjoyed Hotel Fusion's location. We are sorry about any issues with the hold. We appreciate your feedback and are glad that the hotel fit your needs. Thank you for the positive review, we hope to welcome you back in the future.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed March 4, 2014

The hotel was in a great location for accessing all of the sights and shops in San Francisco, which was perfect for what we needed. The only downside to the hotel would be that it is advertised as "relaxing" the walls in the room we stayed in were very thin and could her a lot of outside noise which disturbed our much needed sleep. Other than the noise the room was clean, and big and good value for money.
The breakfast was ok, as a fussy eater I found something to eat, but then you can't relly go wrong with toasted bagels and pastries.
We didn't have much interaction with the staff but check in and check out were quick and easy.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank chan173
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerDM, Manager at Hotel Fusion, responded to this review, March 7, 2014
Dear chan173,

Thank you for choosing Hotel Fusion. We are glad that you took advantage of the hotel's close proximity to everything. We are sorry if the hotel was a little noisy, we will look into that. Thank you for your positive review. We hope to welcome you back in the future.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
8 reviews
3 of 5 bubbles Reviewed February 28, 2014 via mobile

Pros: For the location and price you can't complain. The rooms are decent - clean and tall ceilings. Wi fi everywhere.

Cons: From Thurs to Sat the bass from the club below goes on till early hours and is ...well, loud. Walls of the rooms are paper thin so if you are unfortunate to stay next to someone noisy...

Final Word: You gets what you pays for.

Stayed February 2014, traveled on business
Helpful?
Thank JMCEH_London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerDM, Manager at Hotel Fusion, responded to this review, March 7, 2014
Dear JMCEH_London,

Thank you for choosing Hotel Fusion. We are glad to hear that you enjoyed the price of the hotel and that you took advantage of the WiFi. Thank you for the positive review, we appreciate your feedback and hope to welcome you back in the future.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
2 reviews
4 of 5 bubbles Reviewed February 28, 2014

I travel to San Francisco each week and staying downtown is always expensive. When I booked by room at the Hotel Fusion I counted on the reviews posted in Expedia, where I booked my room. The Hotel is a short walking distance from BART and close to a variety of eating places. The staff was friendly and the rooms are clean. My room was very small compared to what you may get at a Marriott and a bit dated, but you can tell that care was taken to maintain the room and keep it clean. There is a refrigerator for convenience which is nice if you buy food at the local Walgreen's . Don't expect much for the free breakfast ... pastries and toast with some oatmeal, juice and coffee is it, but it's good for a quick bite before going off. If you're a workout fanatic, plan on running along the Embarcadero ... not much available there, but hey, try to find a nice clean room with a friendly staff for this price elsewhere.

Room Tip: I was on the 3rd floor with a view of a brick wall a few feet from my window. I could take the step...
See more room tips
  • Stayed January 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Bob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerDM, Manager at Hotel Fusion, responded to this review, March 7, 2014
Dear Bob C,

Thank you for choosing Hotel Fusion. We are glad that you enjoyed the hotel's location. We take great pride in our cleanliness and are glad that you noticed. We appreciate your feedback and hope to welcome you every week on your weekly trips.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Clara, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed February 28, 2014

Stayed here in january for my birthday Wasted $1000 thousand dollar one night still service was terrible.so it is no for me would not go here.do not waste your time.plus they will charge you over and stuff

  • Stayed January 2014
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank jarnail408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerDM, Manager at Hotel Fusion, responded to this review, March 7, 2014
Dear jarnail408,

Thank you for choosing Hotel Fusion. We are sorry your birthday didn't go well. If you feel you were overcharged or have any questions feel free to call us.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Fusion

Property: Hotel Fusion
Address: 140 Ellis Street, San Francisco, CA 94102 (Formerly Gate Hotel San Francisco)
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #128 of 227 Hotels in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Fusion 3.5*
Number of rooms: 119
Official Description (provided by the hotel):
An elegant fusion of old-world Asian and contemporary American styles, Hotel Fusion is an oasis in the heart of Union Square. Guest rooms are appointed with all brand new furnishings, rich wood accents and feature warm inviting colors. Located steps from major business centers and popular attractions, Hotel Fusion is the perfect choice for leisure and business travelers. Like San Francisco, Hotel Fusion is an ideal blend of culture, class and unparalleled personal service. ... more   less 
Reservation Options:
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Also Known As:
Fusion San Francisco
Hotel Fusion San Francisco

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