We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

“Quiet and great location BUT caveat emptor!” 3 of 5 stars
Review of Inn at the Opera

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Inn at the Opera to your Saves list
Inn at the Opera
3.5 of 5 Hotel   |   333 Fulton Street, San Francisco, CA 94102-4423 (Hayes Valley)   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Special Price
10% Off
Ranked #94 of 233 Hotels in San Francisco
GreenLeadersBronze level
Sebastopol CA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Quiet and great location BUT caveat emptor!”
3 of 5 stars Reviewed April 1, 2010

I used to own a SF deli back in the '80s and went to the opera frequently; I stayed at the IATO several times and loved it, very fond memories of the piano bar, ambiance, and rooms. When I was planning a two-day museum trip in the city, I check out Trip Advisor and read several warnings regarding the management and their tendency to change up the reservations. With this warning in mind, I booked an Opera Suite Room and emailed the manager to obtain, in writing, confirmation that I had booked and reserved said Opera Suite. Confirmation promptly arrived by email. When we arrived, we met with the following: "Hmm, I don't see your booking for the Opera Suite. I will call Javier (the same person who confirmed the booking by email) for further direction...please have a seat in the lobby." After 10 min. of lobby simmering, I asked what she was authorized to do to accommodate us, as clearly, there was a problem that was not being solved. She offered us the Symphony Suite with complimentary parking. We accepted, as we had dinner plans in an hour, went to our room, took showers and then the same desk clerk showed up at the door to announce that Javier said we could either move to an Opera Suite (that miraculously had become available) or continue with our present arrangements with complimentary parking. We stayed put as we had to leave for dinner and were in robes. Argh!
On the positive side: very quiet, great central location, excellent parking valet services, and everybody was very polite. It seems that the IATO, both a hotel and a time-share, has ongoing issues with ensuring reservations. Perhaps the time-share owners' bookings take precedence over the standard reservations? Who knows, but I doubt that I would book again with confidence unless the room didn't matter.

  • Stayed March 2010, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank dakineklein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeanPierson, Assistant General Manager at Inn at the Opera, responded to this review, April 14, 2010
I spoke with guest via email and apologized for what was our error. Unfortunately, things like this do happen, but we try to minimize these kind of mistakes to asure our returning and future guests that it will not happen to them.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

682 reviews from our community

Traveler rating
    351
    224
    63
    29
    15
See reviews for
108
375
58
49
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Monterey, California
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed April 1, 2010

We had made a reservation weeks ahead, and arrived at 5:30 pm, with a dinner reservation also in the hotel, and an 8:00 pm concert at nearby Herbst Theatre. We were told that no room was available due to "maintenance issues". The hotel appears to be under new management (Shell Vacations - are they operating it as a timeshare?), and the desk clerk was unapologetic, regarding a room at a sister hotel in another part of town as a perfect alternative, even though there was an annotation on our reservation (which she showed me) that one of our party was handicapped.

Before posting any review, I called the manager and left voicemail on his personal line, but I have received no reply, so reluctantly have to file this report. Previously we had enjoyed staying at this hotel close to concert halls and opera, but in future we shall stay further away at a hotel we can trust. Unfortunately we had not read the TripAdvisor review of a similar occurrence the month before.

Stayed March 2010, traveled as a couple
Helpful?
6 Thank Philos99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed March 27, 2010

Stayed here March 2010. We got what we thought was a great deal for the "Ballet Package" at $109 per night. The reality is that we should have told the staff that the room was just too small for our enjoyment and upgraded to a larger room (my own fault for cheaping out).

Overall the place was clean and the staff was very helpful. We did not think that the location was as convenient for us as we would have liked. We were here in March and the temperature in the room was fine, however, there was no air conditioning in our room. This could be a problem in the warmer months.

Bottom line is that we got what we paid for and I would not recommend booking a "Ballet" room. For an extra $50 per night, our stay would have been much more enjoyable.

  • Stayed March 2010, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank jim72150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gualala CA
1 review
4 of 5 stars Reviewed March 2, 2010

We chose this hotel for its location which was less than a block from the music venues such as Davies Symphony hall but also within a few blocks of the Orpheum and we had tickets for Wicked. It provided a comfortable and quite charming, upscale experience and we look forward to returning. They provide every attention to detail. It is an older boutique hotel in the European tradition so the rooms are small but we were upgraded on arrival and were quite comfortable. The rooms are suites with a seating and mini kitchen arrangement off of the bedroom. We had dinner in their Ovations restaurant which was quiet, elegant and romantic. The food was excellent and prices reasonable. That night they had a vocalist and pianist providing soft background music as we dined. A nice breakfast is provided guests in the same room. We are attending the ballet in May and can't wait to return to this charming hotel.

  • Stayed February 2010, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Gualalasunshine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrisonburg, Virginia
Level Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed February 22, 2010

From the moment we checked in, we were delighted with this hotel; it far surpassed our imagining. The staff members are capable, competent, well-informed and care about the guests. The decor is understated elegance accented with paintings and drawings featuring stringed instruments and scenes from operas. Our spacious Opera suite was perfect for the two of us; music was playing in the background since the radio was already tuned to a classical station. Beds are very comfortable and the suite was cleaned daily even though we were timeshare exchangers. Apples and freshly baked cookies greeted us every afternoon when we returned from exploring San Francisco neighborhoods. The complimentary Continental Plus breakfast is a great way to start the day.

The ballet and symphony halls are one block away.

We found the public transportation very convenient: bus stops are only half a block away and vintage streetcar, trolley car and BART stops are three blocks away. The cable cars are only a few blocks away by bus. 1- 3- or 7-day MUNI passes are economical and quickly more than pay for themselves. Also, this area of San Francisco is very flat so it's easy to walk around.

Ovation restaurant right in the hotel serves delicious meals beautifully served in a lovely, romantic atmosphere. In the background is live gentle jazz. Other restaurants are nearby within easy walking distance, but we were so enchanted by Ovation that we didn't try them.

The business center is minimal, but it does permit one to check email and surf the web and it is free.

We will definitely return to Inn at the Opera when we are in San Francisco.

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Dutch45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marin County, CA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed February 20, 2010

We made a reservation a month in advance for a romantic Valentine's weekend. When we arrived they told us they had no room for us. They acknowledged they had our phone number but had not called us. They said they had found us a room at a hotel withwhich we were familiar which was not acceptable. (It was in a a very unsafe part of town)
Management was rude and uncaring. Our weekend was ruined . We will never attempt to stay there again nor at any of Shellgame (or whatever) Vacation partners nor will be patronize their restaurants. We will recommend against all of the above to all of our friends. Incidently, we visit San Francisco frequently but I am sure that is not of concern to them. They had the nerve to solicit this review!

  • Stayed February 2010, traveled as a couple
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank Rearldavis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
1 review
5 of 5 stars Reviewed February 18, 2010

Loved the hotel. Very classic. Very different. Staff was great. Lots of character.

Stayed February 2007, traveled as a couple
Helpful?
Thank KimB6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these San Francisco hotels
Hayes Valley
Days Inn San Francisco Downtown/Civic Center Area
Days Inn San Francisco Downtown/...
#109 of 233 in San Francisco
3.5 of 5 stars 567 reviews
Union Square
The Donatello
The Donatello
#36 of 233 in San Francisco
4.5 of 5 stars 2,386 reviews
Queen Anne Hotel
#83 of 233 in San Francisco
4.0 of 5 stars 568 reviews
Show Prices
Show Prices
Show Prices
SoMa
Carriage Inn
Carriage Inn
#131 of 233 in San Francisco
4.0 of 5 stars 258 reviews
Laurel Inn, a Joie de Vivre hote...
#90 of 233 in San Francisco
4.0 of 5 stars 392 reviews
Phoenix Hotel, a Joie de Vivre h...
#41 of 233 in San Francisco
4.0 of 5 stars 764 reviews
Show Prices
Show Prices
Show Prices

Been to Inn at the Opera? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Inn at the Opera

Property: Inn at the Opera
Address: 333 Fulton Street, San Francisco, CA 94102-4423
Phone Number:
Location: United States > California > San Francisco > Hayes Valley
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites
Hotel Style:
#56 Romantic Hotel in San Francisco
#59 Green Hotel in San Francisco
#70 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Inn at the Opera 3.5*
Number of rooms: 48
Official Description (provided by the hotel):
The Inn at the Opera is located in the Civic Center area of San Francisco and features a prime location with a European-style, bed and breakfast ambiance where performing arts lovers and artists converge. Located just steps away from many venues including the Louise M. Davies Symphony Hall, Bill Graham Civic Auditorium, San Francisco Opera, San Francisco War Memorial and Performing Arts Center and the SF Jazz Center, the Inn at the Opera is your gateway to all the finest cultural activities that San Francisco has to offer. Relax in elegantly appointed rooms that are tastefully decorated with antique European furnishings and includes high speed Internet access. Enjoy our daily continental breakfast, served 7:00am - 10:00am, and includes fresh fruit, bagels, muffins, croissants, cereals, juices and coffee. For your convenience, limited valet parking is available (based on availability), at a cost of $31.92 (includes tax), per 24 hour period, and is available from 7:00am - 11:00pm with in and out privileges during those hours. For an unforgettable dining experience or pre/post show drinks, located inside the hotel is Pläj Restaurant (pronounced Play). Recognized as one of San Francisco's best, Pläj is a celebration of local and seasonal ingredients, inspired by the rustic flavors and simple elegance of Scandinavian cuisine. Reservations are highly recommended. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, TravelClick, Expedia, TripOnline SA, Hotwire, Priceline, Odigeo, Travelocity and Agoda so you can book your Inn at the Opera reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Inn At The Opera Hotel San Francisco
Hotel At The Opera
At The Opera Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing