We had made a reservation weeks ahead, and arrived at 5:30 pm, with a dinner reservation also in the hotel, and an 8:00 pm concert at nearby Herbst Theatre. We were told that no room was available due to "maintenance issues". The hotel appears to be under new management (Shell Vacations - are they operating it as a timeshare?), and the desk clerk was unapologetic, regarding a room at a sister hotel in another part of town as a perfect alternative, even though there was an annotation on our reservation (which she showed me) that one of our party was handicapped.
Before posting any review, I called the manager and left voicemail on his personal line, but I have received no reply, so reluctantly have to file this report. Previously we had enjoyed staying at this hotel close to concert halls and opera, but in future we shall stay further away at a hotel we can trust. Unfortunately we had not read the TripAdvisor review of a similar occurrence the month before.
- Official Description (provided by the hotel):
- The Inn at the Opera is located in the Civic Center area of San Francisco and features a prime location with a European-style, bed and breakfast ambiance where performing arts lovers and artists converge. Located just steps away from many venues including the Louise M. Davies Symphony Hall, Bill Graham Civic Auditorium, San Francisco Opera, San Francisco War Memorial and Performing Arts Center and the SF Jazz Center, the Inn at the Opera is your gateway to all the finest cultural activities that San Francisco has to offer. Relax in elegantly appointed rooms that are tastefully decorated with antique European furnishings and includes high speed Internet access. Enjoy our daily continental breakfast, served 7:00am - 10:00am, and includes fresh fruit, bagels, muffins, croissants, cereals, juices and coffee. For your convenience, limited valet parking is available (based on availability), at a cost of $31.92 (includes tax), per 24 hour period, and is available from 7:00am - 11:00pm with in and out privileges during those hours. For an unforgettable dining experience or pre/post show drinks, located inside the hotel is Pläj Restaurant (pronounced Play). Recognized as one of San Francisco's best, Pläj is a celebration of local and seasonal ingredients, inspired by the rustic flavors and simple elegance of Scandinavian cuisine. Reservations are highly recommended. ... more less
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- Also Known As:
- Inn At The Opera Hotel San Francisco
- Hotel At The Opera
- At The Opera Hotel