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“Not what it used to be - reservation not honored”
Review of Inn at the Opera

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Inn at the Opera
Ranked #100 of 230 Hotels in San Francisco
GreenLeadersBronze level
Reviewed April 1, 2010

We had made a reservation weeks ahead, and arrived at 5:30 pm, with a dinner reservation also in the hotel, and an 8:00 pm concert at nearby Herbst Theatre. We were told that no room was available due to "maintenance issues". The hotel appears to be under new management (Shell Vacations - are they operating it as a timeshare?), and the desk clerk was unapologetic, regarding a room at a sister hotel in another part of town as a perfect alternative, even though there was an annotation on our reservation (which she showed me) that one of our party was handicapped.

Before posting any review, I called the manager and left voicemail on his personal line, but I have received no reply, so reluctantly have to file this report. Previously we had enjoyed staying at this hotel close to concert halls and opera, but in future we shall stay further away at a hotel we can trust. Unfortunately we had not read the TripAdvisor review of a similar occurrence the month before.

Stayed: March 2010, traveled as a couple
6  Thank Philos99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed March 27, 2010

Stayed here March 2010. We got what we thought was a great deal for the "Ballet Package" at $109 per night. The reality is that we should have told the staff that the room was just too small for our enjoyment and upgraded to a larger room (my own fault for cheaping out).

Overall the place was clean and the staff was very helpful. We did not think that the location was as convenient for us as we would have liked. We were here in March and the temperature in the room was fine, however, there was no air conditioning in our room. This could be a problem in the warmer months.

Bottom line is that we got what we paid for and I would not recommend booking a "Ballet" room. For an extra $50 per night, our stay would have been much more enjoyable.

  • Stayed: March 2010, traveled as a couple
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1  Thank jim72150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 2, 2010

We chose this hotel for its location which was less than a block from the music venues such as Davies Symphony hall but also within a few blocks of the Orpheum and we had tickets for Wicked. It provided a comfortable and quite charming, upscale experience and we look forward to returning. They provide every attention to detail. It is an older boutique hotel in the European tradition so the rooms are small but we were upgraded on arrival and were quite comfortable. The rooms are suites with a seating and mini kitchen arrangement off of the bedroom. We had dinner in their Ovations restaurant which was quiet, elegant and romantic. The food was excellent and prices reasonable. That night they had a vocalist and pianist providing soft background music as we dined. A nice breakfast is provided guests in the same room. We are attending the ballet in May and can't wait to return to this charming hotel.

  • Stayed: February 2010, traveled as a couple
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Thank Gualalasunshine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 22, 2010

From the moment we checked in, we were delighted with this hotel; it far surpassed our imagining. The staff members are capable, competent, well-informed and care about the guests. The decor is understated elegance accented with paintings and drawings featuring stringed instruments and scenes from operas. Our spacious Opera suite was perfect for the two of us; music was playing in the background since the radio was already tuned to a classical station. Beds are very comfortable and the suite was cleaned daily even though we were timeshare exchangers. Apples and freshly baked cookies greeted us every afternoon when we returned from exploring San Francisco neighborhoods. The complimentary Continental Plus breakfast is a great way to start the day.

The ballet and symphony halls are one block away.

We found the public transportation very convenient: bus stops are only half a block away and vintage streetcar, trolley car and BART stops are three blocks away. The cable cars are only a few blocks away by bus. 1- 3- or 7-day MUNI passes are economical and quickly more than pay for themselves. Also, this area of San Francisco is very flat so it's easy to walk around.

Ovation restaurant right in the hotel serves delicious meals beautifully served in a lovely, romantic atmosphere. In the background is live gentle jazz. Other restaurants are nearby within easy walking distance, but we were so enchanted by Ovation that we didn't try them.

The business center is minimal, but it does permit one to check email and surf the web and it is free.

We will definitely return to Inn at the Opera when we are in San Francisco.

  • Stayed: January 2010, traveled as a couple
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Thank Dutch45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2010

We made a reservation a month in advance for a romantic Valentine's weekend. When we arrived they told us they had no room for us. They acknowledged they had our phone number but had not called us. They said they had found us a room at a hotel withwhich we were familiar which was not acceptable. (It was in a a very unsafe part of town)
Management was rude and uncaring. Our weekend was ruined . We will never attempt to stay there again nor at any of Shellgame (or whatever) Vacation partners nor will be patronize their restaurants. We will recommend against all of the above to all of our friends. Incidently, we visit San Francisco frequently but I am sure that is not of concern to them. They had the nerve to solicit this review!

  • Stayed: February 2010, traveled as a couple
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4  Thank Rearldavis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2010

Loved the hotel. Very classic. Very different. Staff was great. Lots of character.

Stayed: February 2007, traveled as a couple
Thank KimB6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2010

This is close to the Opera and Theatre district, so, convenient if that is your purpose in SF. Good restaurants nearby. Restaurant on the premise is good, but not great. Continental breakfast each morning. My suite was large and well appointed. However, the biggest problem was no stove, only a microwave, and no freezer section to the small refrigerator. The staff was OK, but not overly attentive.

  • Stayed: January 2010, traveled solo
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1  Thank WildBillFlorida_USA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Inn at the Opera

Address: 333 Fulton Street, San Francisco, CA 94102
Phone Number:
Location: United States > California > San Francisco > Hayes Valley
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites
Hotel Style:
#56 Romantic Hotel in San Francisco
#63 Green Hotel in San Francisco
#69 Business Hotel in San Francisco
Price Range: $181 - $496 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Inn at the Opera 3.5*
Number of rooms: 48
Official Description (provided by the hotel):
The Inn at the Opera is located in the Civic Center area of San Francisco and features a prime location with a European-style, bed and breakfast ambiance where performing arts lovers and artists converge. Located just steps away from many venues including the Louise M. Davies Symphony Hall, Bill Graham Civic Auditorium, San Francisco Opera, San Francisco War Memorial and Performing Arts Center and the SF Jazz Center, the Inn at the Opera is your gateway to all the finest cultural activities that San Francisco has to offer. Relax in elegantly appointed rooms that are tastefully decorated with antique European furnishings and includes high speed Internet access. Enjoy our daily continental breakfast, served 7:00am - 10:00am, and includes fresh fruit, bagels, muffins, croissants, cereals, juices and coffee. For your convenience, limited valet parking is available (based on availability), at a cost of $31.92 (includes tax), per 24 hour period, and is available from 7:00am - 11:00pm with in and out privileges during those hours. For an unforgettable dining experience or pre/post show drinks, located inside the hotel is Pläj Restaurant (pronounced Play). Recognized as one of San Francisco's best, Pläj is a celebration of local and seasonal ingredients, inspired by the rustic flavors and simple elegance of Scandinavian cuisine. Reservations are highly recommended. ... more   less 
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Also Known As:
Inn At The Opera Hotel San Francisco
Hotel At The Opera
At The Opera Hotel

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