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Inn at the Opera
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Reviewed April 13, 2014

If you like bland tower hotels with standard rooms, this might not be the place for you. If you are charmed by a tiny, old-fashioned elevator and rooms that remind you of staying in a friend's guest room, then you will love the character of this nice hotel, conveniently located right by city hall and within walking distance of a bunch of great restaurants and cool shops.

When I return to San Francisco with my wife, I look forward to bringing her to this excellent value!

  • Stayed: April 2014, traveled on business
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1  Thank Dan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2014

We recently stayed at the Inn at the Opera in March 2014 for five nights. We were anticipating a nice inn according to everything we had read and with Interval International it is considered a premier resort. I would not categorize this as a premier resort at all. It fell so far below our expectations and I would not recommend this place unless you like to stay in a hot box. Perhaps because we are from the East Coast we aren't used to a hot hotel. They tried to accommodate us at first by giving us one of the larger studio suites which faced the street so if you opened the windows it was extremely loud and the outside lights to the resort stay on all night so your room looks like a Christmas tree even with the blinds shut. The room was also so humid and smelled badly. We asked to move which they kindly did but moved us to a worse room. I had asked to see the room before we switched but was told that was not possible, the front desk clerk said the windows were different but that was all she said. They moved us to a 7th floor room which was more of a hot box and apparently in San Francisco the windows only open a few inches so there was hardly any air flow . In addition my husband got very sick and needed his linens changed and the management gave us the hardest time about that. It wasn't until the housekeeping supervisor came to our room that we were able to get our sheets changed. She was a big help. I will say that my daughters had another room and it was much better than ours. Overall we were very disappointed . We travel quite a bit and this place just did not meet our expectations at all. On a positive note the breakfast was very nice every day and the front staff overall was very friendly.

Room Tip: Choose room 27 not 28 and not rooms on higher floors unless you don't mind being hot no ac and windows only open 2 inches
  • Stayed: March 2014, traveled with family
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6  Thank Vbmom2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devin F, Manager at Inn at the Opera, responded to this reviewResponded March 25, 2014

Thank you for your comments. I do appreciate your nice words about our Housekeeping Supervisor and some of our other Associates. One of our greatest assets are the people who work here at the Inn - I will share your kind words with them.

I know there is a certain level of satisfaction expected when you go on vacation and you did not receive this. Please accept my apologies. We will take your comments to heart and improve where we can.

I thank you again for taking the time to tell us about your stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2014

From the moment we walked in and were greeted with freshly-baked cookies we were enchanted. The staff was so friendly we felt at home immediately. The room was small, but clean and cozy. There's a little area that's almost a kitchenette; the cupboards were stocked with glasses and bowls and there was silverware in the drawers. There's a refrigerator and a microwave. We had symphony tickets and wanted something close to the Davies Symphony Hall. We couldn't have asked for a better location! This hotel is about two blocks away. The neighborhood appears to be going through some gentrification, so there are a lot of interesting places to eat, including the restaurant in the hotel. I agree the elevator is a little slow, but that just adds to the quaintness of the place! I would definitely stay at this hotel on my next trip to the symphony!

Room Tip: We had room 1 on the top floor. The view wasn't that great, so maybe the higher number rooms have a better view.
  • Stayed: March 2014, traveled as a couple
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Thank hop0409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devin F, Manager at Inn at the Opera, responded to this reviewResponded March 25, 2014

Thank you so much for your kind words. I’m glad you enjoyed the cookies (I’m forced to sample them occasionally to ensure that we are serving the best, LOL) and I’m really happy that our staff took good care of you during your visit here at the Inn. We are really lucky to have such great people working here.

Thank you again for your nice comments and we hope that you will come and stay with us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 9, 2014

We used Interval exchange points to stay at this Shell Hospitality property for a week and would consider staying in the hotel again in the future. The hotel was small, clean and comfortable. The staff was friendly and readily available to answer all questions. DVD machines are in all rooms and the front desk has an assortment of movies to watch. Each day, the complimentary breakfast was freshly prepared. Guests were allowed to take a "go box" back to the room as well as extra cups of coffee. Front desk staff will deliver ice to your room upon request. Guests will have to use their valet parking and pay for the service when checking out. We chose to use public transportation and it was a very easy walk to take a bus, the Bart, or a trolley. Housekeeping service was only provided once a week, but we were encouraged to ask for fresh towels if needed. The Inn is equipped with a mini kitchen. The only complaint was the internet service. It was extremely slow and would rarely stay connected. The front desk had to "reset" the wifi on the floor many times. The Inn at The Opera has a variety of rooms to choose from.

Room Tip: Due to construction, you might want to choose a room that doesn't face the street.
  • Stayed: March 2014, traveled as a couple
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Thank multimom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devin F, Manager at Inn at the Opera, responded to this reviewResponded March 25, 2014

Thank you very much for you nice review. I’m happy to read that you enjoyed your time with us.

Please know that we are constantly striving to improve the services that we offer -one of those being our internet service. We are currently looking at some different options that we hope will make your next stay with us more enjoyable.

Thank you again.

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Reviewed March 5, 2014

I was not sure what to expect - this was an Interval exchange and I had never stayed in a Shell Hospitality property before. Older property but nicely renovated and the staff were friendly and helpful. Great location about a block from City Hall, next to the Ballet and the Opera. The Hayes Valley location is a neighborhood in transition. I had people tell me before we left that the neighborhood was borderline but we found it safe and always felt comfortable within a 6-8 block area around the hotel when walking around at night. Within a short walk to public transportation. Would consider returning and would recommend to others.

  • Stayed: February 2014, traveled as a couple
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1  Thank 894robertj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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