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Reviewed December 4, 2012

We exchanged a timeshare week and spent the week after Thanksgiving. We didn't know much about the facility but it seemed like a good location and the reviews that we read were quite good. The reviews that we read spoke highly of the customer service and we couldn't agree more. Everyone, with no exceptions, was friendly and helpful. We felt that they were concerned that we have a positive experience without it feeling forced or calculated. I think they may actually just be nice people!

The building is in a nice central location. Great for someone attending the opera, symphony or ballet, but also centrally situated for a couple like ourselves who ventured out each day sightseeing. We used public transportation which was close and inexpensive.

Our room was quaint and comfortable. Even though the building is a bit older (the elevator was kind of an experience) our room was updated and very nice. They had a space heater in the room which we didn't really use much but it made me wonder whether the radiant heat worked or not. Couldn't quite figure that one out but, again, we didn't need it as the weather was mild.

We would stay there again and think that you would enjoy your stay if you were to visit.

  • Stayed: November 2012, traveled as a couple
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1  Thank Rob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2012

We picked this hotel because of TripAdvisor reviews. The hotel is very comfortable and the room was well maintained. The staff was wonderful, very friendly and helpful. We have no complaints. The complimentary breakfast was really nice. We will stay there the next time we go to San Francisco.

  • Stayed: November 2012, traveled as a couple
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Thank Roy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2012

This is a lovely small hotel in a Victorian building close to lots of cultural experiences and away from the busy shopping areas. Close by are local shopping streets with some lovely one off shops and restaurants. There is easy access to public transport but we found that it wasn't too far to walk to most places.
Our room on the 4th floor was possibly the smallest hotel room I've ever been in, certainly in America but it was clean and had good quality bedding and fittings; we slept well in the comfortable bed.
Breakfast was excellent.
The hotel staff were very friendly and helpful.

  • Stayed: November 2012, traveled as a couple
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Thank lategapyear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2012

The hotel is located in a quiet area, behind the Opera, yet close to a lot of attractions. It is basically equidistant from the Golden Gate Park and the Embarcadero. Those who favor walking to their destination will love the situation, and there's public transportation nearby for those who'd rather not walk.

The room was clean, comfortable and had a kitchenette. The staff was professional and polite.
Definitely a hotel I'd book again next time i'm in town.

  • Stayed: August 2012, traveled as a couple
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2  Thank soulhoper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2012

Excellent location--close to the airport, in the downtown, walking distance to the opera (obviously), and good transit options. The concierge was very helpful and altho the building is older, a recent overhaul is apparent. The "continental" breakfast far exceeded my expectations and even the studio unit we were in was larger than what I was expecting. We were only overnight to accommodate an early morning flight, but we couldn't have asked for anything better.

Room Tip: Be prepared for valet parking as that's really your only option
  • Stayed: November 2012, traveled as a couple
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1  Thank Kay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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