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“Highly recommend !!!”
Review of Hotel Metropolis

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Hotel Metropolis
Ranked #183 of 230 Hotels in San Francisco
Reviewed March 7, 2013

Hotel was very nice. Service was absolutely amazing. Everyone was so nice.. I called the front desk several times on one night and they never have me the impression of being annoyed. The location couldn't be any better.. It's right in the middle of everything. Super close to the Bart. Price was perfect for what we're getting. Hope this helped!

  • Stayed: March 2013
    • Value
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3  Thank Rudaypabfi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime G, Front Office Manager at Hotel Metropolis, responded to this reviewResponded March 19, 2013

Dear Rudaypabfi,

Thank you greatly for your review and contribution to the Trip advisor community. I am so happy that we exceeded your expectations and that you found our hotel, location, staff and service to be amazing! We look forward to having stay with us again sometime soon.

Jaime Gonzalez
Front Office Manager
Hotel Metropolis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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269 - 275 of 786 reviews

Reviewed March 6, 2013

The hotel was nice and modern. There was no breakfast but hey! But the area is so weird it's like loads of homeless people having fights then like 5 mins away there is a Macy's! Weird but I liked the beds!

Stayed: February 2013, traveled with family
3  Thank Caitlin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime G, Front Office Manager at Hotel Metropolis, responded to this reviewResponded March 19, 2013

Dear Caitlin W,

Thank you for your feedback and I'm delighted that you found our location to downtown very convenient, our hotel to be nice, modern and the beds to your liking! We look forward to having you again sometime in the future.

Jaime Gonzalez
Front Office Manager
Hotel Metropolis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2013

my husband and I stayed at this hotel on 14th january for 4 nights. It was terrible. The room we were first in was cold, pokey and not how it was described in the brochure. We should have had either a king sized bed or 2 queen sized beds but our bed would have done well to have been a 3/4 bed. the heater in the room didnt work, there was no fridge for food or drinks ( even though it said in the book there was) we contacted our tour agents who got us moved into a room on the 9th floor which was marginally better.The area is very bad, the first thing the cab driver said to us was whatever you do dont turn right out of the hotel as the area is extremely unsafe.we are not small people but even we felt very vulnerable being around the hotel. we spent all of our days down at fishermans wharf, it was a much nicer area. the hotel staff were nice and very helpful though.one of the hotel managers told us to stay indoors while he flagged a cab down for us as it was safer.so all in all, dont go to this area if youre visiting san francisco... stay down at the wharf and you will have a great time.

Room Tip: just dont go to that hotel because of the area mainly... and if you do go take what you see in the b...
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  • Stayed: January 2013, traveled as a couple
    • Value
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2  Thank bevcov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime G, Front Office Manager at Hotel Metropolis, responded to this reviewResponded March 19, 2013

Dear bevcov,

Thank you very much for your feedback throughout your stay at the Hotel Metropolis. In regards to your reservation your travel agency booked a standard Queen size room and upon hearing from them you were not happy I personally upgraded you to the King sized room on the 9th floor. I'm glad that you were happy with the new accommodations, our friendly staff and that I was able to flag a cab for you to fisherman's wharf. We hope that your travels bring you back to San Francisco.

Jaime Gonzalez
Front Office Manager
Hotel Metropolis

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Reviewed February 28, 2013

Close to shopping, Union Square and loads of homeless people who can be quite intimidating. There was a rave party across the road on the Saturday night and the hotel had let a lot of rooms out to the party goers which resulted in a very noisy night with out of control teenagers and attendance by the local police. The hotels remedy for the noise was ear plugs. Wouldn't stay there again and wouldn't recommend.

Room Tip: Don't believe the pictures.
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  • Stayed: December 2012, traveled with family
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3  Thank MSDMW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaiyiHotels D, Director of Sales at Hotel Metropolis, responded to this reviewResponded March 6, 2013

Dear MSDMW,

Your comments about your stay with us are much appreciated and we thank you for taking the time to share your experience with us and the Trip Advisor community! We are sorry to hear that you had a less than favorable experience during your stay with us, especially being right in the heart of downtown San Francisco. We hope that you will give us a second try on a future visit to San Francisco.

Best regards,
Haiyi Hotels Worldwide

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Reviewed February 27, 2013 via mobile

It's hard to find a location that is this convenient and central at this price. I was attending a conference at the Moscone Center, which is in walking distance from here. There are several good places to get breakfast nearby, so this was perfect for me; a business traveler on a budget. I will stay here again, but I would not stay here with my kids. You are approached by homeless people non-stop in this area. Then again, that's pretty much the situation on Market Street all the way from where it starts.

3  Thank John L
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
HaiyiHotels D, Director of Sales at Hotel Metropolis, responded to this reviewResponded March 6, 2013

Dear John L,

We certainly appreciate that you took the time to share your review about your recent stay with us and the Trip Advisor community. We are pleased that you enjoyed our accommodations and convenient location to Moscone Center! We hope to welcome you back on your next trip to San Francisco, thanks again!

Best regards,
Haiyi Hotels Worldwide

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 27, 2013

My family and I stayed in this hotel last week. We all like it. It is close to shopping and Union Square. The staffs at the front desk and valet parking were very nice. I will definitely stay at this hotel when visit SF next time.

Stayed: February 2013, traveled with family
2  Thank Angel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaiyiHotels D, Director of Sales at Hotel Metropolis, responded to this reviewResponded March 6, 2013

Dear Angel L,

Thank you very much for your review of our hotel. We are thrilled to hear that you enjoyed your stay and wanted to let you know how much we appreciate your taking the time to share your experience on Trip Advisor. We look forward to welcoming you and your family back as our guest on your next visit to San Francisco!

Best regards,
Haiyi Hotels Worldwide

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2013

We stayed in this hotel 2 weeks ago. If you look this hotel up it is quite misleading as it looks much nicer than it actually is. I do not know which room is shown but it certainly wasnt either of ours, although the beds were comfortable and the linen was clean and the staff friendly. Had it not been for the poor location of this hotel, i would not be writing this review. The Tenderloin area is well reported and it is definitely not the best part of town to stay. We only stayed one night and moved to The Holiday Inn at Fishermans Wharf, a much nicer area, where it felt safe to walk around. In the Tenderloin area, there were numerous drug addicts, down and outs, sleeping on the pavements. We watched from the bedroom window at gangs congregating on the corner, some of them walking down the road looking in car windows. We heard someone screaming, we watched a man with a cardboard box under his arm stagger along the pavement, walking in circles, wandering in the road, cars driving round him. Obviously some of these people are homeless at no fault of their own. Others choose this life of drugs, alcohol and poverty. In the morning two police cars stopped and approached a figure lying under a lamp post and it took ages to wake him up. Police sirens were sounding all night. My daughter and I had a 21 year old girl and an 18 year old girl with us and being 4 women on their own we thought it was intimidating walking down the road and the girls chose not to go out in the evening because of the area. The hotel was ok but we certainly would not recommend staying in this area.

Room Tip: Stay at The Holiday Inn, same price, good area, comfortable rooms, friendly staff. Still not far fro...
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  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Pat R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaiyiHotels D, Director of Sales at Hotel Metropolis, responded to this reviewResponded March 6, 2013

Dear Pat R,

We certainly appreciate that you took the time to share your review about your recent stay with us and the Trip Advisor community. We are pleased that overall, you enjoyed our accommodations and service of our team! However, we are sorry to hear that you ended up checking out early. As with any large metropolitan city, San Francisco definitely has it shares of major attractions, retail therapy and the essence of the urban, concrete jungle. Although you ended up relocating, we hope that you enjoyed the remainder of your visit in our wonderful city and that you experienced all that San Francisco has to offer!

Best regards,
Haiyi Hotels Worldwide

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Metropolis

Address: 25 Mason St, San Francisco, CA 94102-2805
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #183 of 230 Hotels in San Francisco
Price Range: $127 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Metropolis 3*
Number of rooms: 105
Official Description (provided by the hotel):
Hotel Metropolis embodies the quintessential urban hotel experience and offers a unique perspective on the grit and beauty of city life. This non-smoking boutique hotel features 105-rooms among ten stories of a historical building located in the heart of downtown San Francisco.The convenient location provides quick access to many of San Francisco's top attractions and destinations. The hotel is located just one-block from Westfield San Francisco Shopping Centre and Cable Cars that will take you to Fisherman's Wharf and Pier 39. Three blocks away are Union Square and Moscone Convention Center. The Hotel Metropolis is well suited for vacationers, families, convention goers and business travelers alike. ... more   less 
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Also Known As:
Metropolis Hotel San Francisco
Metropolis San Francisco

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