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“Good hotel”
Review of Hotel Metropolis

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Hotel Metropolis
Ranked #183 of 230 Hotels in San Francisco
Reviewed January 21, 2013

The hotel is a good 3* standard - nothing too flash but that is what you pay for. It is a shame where it is positioned in the city. The hotel staff are great and honest about where you should and should not go when you leave the hotel. There are a lot of homeless people in the area and especially in the vicinity of the hotel. If you stay here I would advise ignoring the shouts or requests from the homeless who hang around and I wouldn't suggest smoking as you walk along the street as you attract more attention from those wanting cigarettes off you. Saying all that, it is literally a one minute walk to the better part of the city, Union Square and the suurounding area, and only about a 40 minute walk to the bay area.

  • Stayed: January 2013, traveled with friends
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3  Thank MLBlackpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haiyi, General Manager at Hotel Metropolis, responded to this reviewResponded January 26, 2013

Thank you so much for your review and the compliments about our hotel and our friendly staff. I'm delighted that you had a good stay and that you are able you share your experience about our hotel and our location.

I hope your travels bring you back to San Francisco and look forward to having you again.

Luis Morales
Hotel Metropolis
General Manager

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281 - 287 of 782 reviews

Reviewed January 13, 2013

Travelling from Australia with two children 11 and 15 this was in an excellent choice for us. We actually booked here after reading reviews on Trip advisor. We wanted to see more than one side to San Fran.. We took a couple of walks to the left side and had no problems whatsoever and actually enjoyed the experience. Easy walk to public transport, and shopping. All staff were helpful and happy to answer questions. We found the WiFi ok. Rooms were clean and our beds very comfortable. Its no 5 star but represents great value for money and would stay again.

  • Stayed: November 2012, traveled with family
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Thank sandra460
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime G, Front Office Manager at Hotel Metropolis, responded to this reviewResponded January 14, 2013

Thank you for sharing your experience with us, the Trip advisor community and most importantly for giving us an opportunity. I’m glad you were able to interact with the members of our team and that you enjoyed our hotel's location, cleanliness and service during your trip. Our staff is a great group of people and they’ll be pleased to read your review. We look forward to welcoming you and your family back anytime!

Jaime Gonzalez
Front Office Manager
Hotel Metropolis

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Reviewed January 4, 2013 via mobile

It's downtown SFO, so if you think you're going to be secluded from its goings on, you're wrong. If you whine about it, well get over yourself you're downtown. Great location, great prices, rooms are clean and modernish. Only real complaint is that the wifi strength in the top level rooms could be stronger. Wifi is a deal breaker for international travelling. Wifi = Skype for long distance calls. But thats all I could not give props for so next time in SFO we'll be back to stay for sure.

  • Stayed: January 2013
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2  Thank Dameyon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaiyiHotels D, Director of Sales at Hotel Metropolis, responded to this reviewResponded January 11, 2013

Dear Dameyon,

Thank you very much for your review of our hotel. We are thrilled to hear that you enjoyed your stay and wanted to let you know how much we appreciate your taking the time to share your experience on Trip Advisor. As you mentioned, we're located in downtown San Francisco and in a big metropolitan city, it's all about location, location, location! We do look forward to welcoming you back on your future visit and as a tip for that time, we have a nice cozy library/loft space just located above the front desk where you can catch a strong Wifi signal.

Best regards,
Haiyi Hotels Worldwide

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Reviewed January 3, 2013

We were a little bit nervous about the location of this hotel when we were driving to check in. Our valet advised us that to the right was the tenderloin area and to not travel that way. Turning to the left, a block away you are downtown with stores such as Nordstrom. Very easy access to all the major stores downtown and transit. The staff at the hotel are very friendly and extremely helpful! You don't walk past an employee without a small conversation. We even had one of the staff escort us to a small store in a questionable neighborhood so we could get some drinks and snacks. Rooms are small however the atmosphere and cleanliness of the hotel make up for that. We travelled here with children ranging in age from 8 to 15 and all have commented on how much they like this hotel. The coffee and tea offered in the library are nice however a small continental breakfast would be an added bonus as it isn't always easy to find a cheap, quick breakfast nearby. Even being so close to the tenderloin area, we experienced no issues with coming and going from the hotel. We would not hesitate to stay at this hotel again.

Room Tip: Away from the elevator and higher up are more quiet
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  • Stayed: December 2012, traveled with friends
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1  Thank Jennie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaiyiHotels D, Director of Sales at Hotel Metropolis, responded to this reviewResponded January 4, 2013

Dear Jennie M,

Your comments about your stay with us are much appreciated and we thank you for taking the time to share your experience with us and the Trip Advisor community! We are delighted to hear that you and your family enjoyed the accommodations and the service of our staff. As you have mentioned, we're just a block away from the best retail therapy that the city has to offer! We look forward to welcoming you and your family back to San Francisco in the future!

Best regards,
Haiyi Hotels Worldwide

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Reviewed December 15, 2012

This is the second time we have stayed at the Hotel Metropolis. We do like the two bedroom rooms that have a living area in the middle. Perfect for kids or groups.
The hotel itself is clean and well taken care of. The employees are nice and helpful. The adjoining restaurant is a fine soul food spot. Worth the eats! Great drinks as well. It's a quick one block walk to Union Square and for the price it will save you well worth it!
Now you ask about the one star ratings...some folks forget this is San Francisco and strange stuff lurks in the corners. There are indeed a savory group of homeless around the area but the hotel itself is free of them and never once have I felt unsafe in this hotel. I have even walked in and out at night and was not bothered by the folks outside. Like I said it's the city.

Room Tip: The higher your floor the further you are away from street noise!!
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  • Stayed: November 2012, traveled with family
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2  Thank ccinchico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaiyiHotels D, Director of Sales at Hotel Metropolis, responded to this reviewResponded December 21, 2012

Dear ccinchico,

Your comments about your stay with us are much appreciated and we thank you for taking the time to share your experience with us and the Trip Advisor community! Being that you've stayed with us on two separate visits, your candid review of our hotel, accomodations, service of our staff and our location will certainly help our future guests! We're really glad that you and your family enjoy staying in our Family Suite, it's pretty nice to have all that space, especially in San Francisco! We look forward to welcoming you and your family back on your third visit to the city, thanks again!

Best regards,
Haiyi Hotels Worldwide

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Reviewed December 13, 2012

The hotel cannot be faulted, friendly and helpful staff, nice spacious room, comfy beds and decent bathroom. However, the area isn't the best as it's near the 'tenderloin' an area we were advised to avoid. There was no issue coming and going from the hotel during the day, but would not advise walking around the general area during the night.

  • Stayed: June 2012, traveled with friends
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1  Thank joytotravel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaiyiHotels D, Director of Sales at Hotel Metropolis, responded to this reviewResponded December 14, 2012

Dear joytotravel1,

We certainly appreciate that you took the time to share your review about your recent stay with us and the Trip Advisor community. I am pleased that you enjoyed our accommodations and service provided by our staff! Regarding our location, we are located right in the heart of San Francisco so your experiences of our location are similar to that of any large metropolitan city however, being only one-block away from the Powell Street Cable Cars and the Westfield San Francisco Centre does make our hotel quite desirable for it's proximity to all points within the city. Overall, we're glad you enjoyed our hotel and our city and we hope to welcome you back on a future visit! Thanks again!

Best regards,
Haiyi Hotels Worldwide

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Reviewed December 3, 2012

This hotel is absolutely disgusting . The rooms are run down and the staff is terrible! The location is in the tenderloin to give some idea. You can look out your windows and see people selling drugs below. No place to bring kids!! Also , the hotel says they are pet friendly for a $25.00 fee. If you plan on staying for more than 1 night with a pet expect to see a $250 deep cleaning fee. Apparently animal hair coverage isn't included in the original $25.00 pet fee.

  • Stayed: November 2012
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1  Thank vejo0602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime G, Front Office Manager at Hotel Metropolis, responded to this reviewResponded December 12, 2012

Thank you for your review and contribution to the Trip advisor community. I am disappointed that you did not enjoy your stay and most alarming is that you found the hotel and the staff to be not up to your standards. As previous reviews have stated we consistently get great feedback about our front desk, nice rooms, stylish hotel and we are always looking for ways to improve our communication and our service. In addition, we are a pet friendly hotel in order to cater to our guests traveling with four-legged family members. However, we do have a deep cleaning fee we enforce when the room has to be put out of order for a couple days due to the condition it was left in and not being able to offer it to other guests who are seeking reservations. Thank you again for your feedback and hope you give us another chance in the future.

Jaime Gonzalez
Front Office Manager
Haiyi Hotels Worldwide

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Metropolis

Address: 25 Mason St, San Francisco, CA 94102-2805
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #183 of 230 Hotels in San Francisco
Price Range: $131 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Metropolis 3*
Number of rooms: 105
Official Description (provided by the hotel):
Hotel Metropolis embodies the quintessential urban hotel experience and offers a unique perspective on the grit and beauty of city life. This non-smoking boutique hotel features 105-rooms among ten stories of a historical building located in the heart of downtown San Francisco.The convenient location provides quick access to many of San Francisco's top attractions and destinations. The hotel is located just one-block from Westfield San Francisco Shopping Centre and Cable Cars that will take you to Fisherman's Wharf and Pier 39. Three blocks away are Union Square and Moscone Convention Center. The Hotel Metropolis is well suited for vacationers, families, convention goers and business travelers alike. ... more   less 
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Also Known As:
Metropolis Hotel San Francisco
Metropolis San Francisco

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