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“Disappointed - not up to scratch”

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Four Seasons Hotel San Francisco
Ranked #20 of 230 Hotels in San Francisco
Certificate of Excellence
Reviewed May 31, 2013

Really like the brand, but this was a real let down. Checked in for an anniversary and got a poor room, no individual treatment or recognition. The gym was very good, but the rooms and service were not at the level expected for the prices charged. Summed up when I checked out - "what room number?" was the gruff question, when gave over name the clerk was pretty unhappy - "what room number?". The contrast between this and the 4 seasons at Miami was like chalk and cheese.

Stayed: May 2013, traveled as a couple
5  Thank Andrew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSSanFrancisco, Front Office Manager at Four Seasons Hotel San Francisco, responded to this reviewResponded June 5, 2013

I am so sorry to hear your experience with us was not up to par. I would be happy to discuss the matter if you have an opportunity. Please feel free to contact me personally at 415-633-3500.

Alex Warren
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,103 - 1,109 of 1,690 reviews

Reviewed May 29, 2013

Fantastic experience. Hotel is well appointed, rooms are confortable, clean and ample space. Staff are friendly and courteous. Look forward to staying there again. The hotel is centrally located, proximite to Union Square. Short cable car ride to Fishermans Wharf. Concierge are most efficient. No negative experience to report from our 5 night stay. All good.
Frank

  • Stayed: May 2013, traveled with family
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Thank Frank M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

I stayed at the Four Seasons in May for four days in order to attend a business meeting. While it is 6 years since I stayed at the hotel and it hasn't been renovated it still is in great shape. My room on the 9th floor was spacious, had a great view and had a large comfortable bathroom. The service is outstanding - from the moment you arrive, the maid service, room service to the time of departure.
The hotel restaurant Seasons is great for breakfast. The fitness center is the LA Sports Club. It is one of the best gyms in the nation and is located on the 4th floor of the hotel.

  • Stayed: May 2013, traveled on business
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Thank travelingdad56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSSanFrancisco, General Manager at Four Seasons Hotel San Francisco, responded to this reviewResponded June 5, 2013

We are so happy to hear you enjoyed your stay with us. We also just completed renovation in our restaurant MKT, formally known as Seasons. You will have to come try MKT next time you are in San Francisco.

Thank you again for your visit.

Doug Housley
General Manager

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Reviewed May 28, 2013

My wife and I stayed at the Four Seasons for a second visit. It had been 4 years since our previous visit and the Hotel is still great. Terrific location, rooms and service.
The Health Club is a little unusual for a Four Seasons as it is actually The L.A. fitness club so it is a little more bustling than other Hotel Health Clubs / Spas.
The Fours Seasons was and remains our Hotel of choice when visiting S.F.

  • Stayed: May 2013, traveled on business
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Thank jmc007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSSanFrancisco, General Manager at Four Seasons Hotel San Francisco, responded to this reviewResponded June 3, 2013

Thank you for your feedback regarding your most recent stay. I am so glad to hear you have been such a loyal member of the Four Seasons Family.

Doug Housley
General Manager

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Reviewed May 27, 2013

Location on Market is great, close to shopping, restaurants, streetcars and Embarcadero. Staff really try to be helpful, rooms (especially suites, if you can get one) are luxurious and quiet. The bar refurb should be complete about now, restaurant is good, for a hotel, but with so many other great eating places close by, we only had breakfast (stayed 3 days.)

Room Tip: Rooms facing east/south are quiet.
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  • Stayed: April 2013, traveled as a couple
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1  Thank 1Cand1D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2013

Loved this hotel. Stayed in the most beautiful suite with a fantastic view of the water. The linens were soft as can be and the bathroom was huge with a rainfall shower, seperate whirlpool bath and private commode room. The personalized service was amazing, Room service was timely and delicious. Centrally located to tons of restaurants and great shops. The lobby is beautiful. We only wish we could have utilized the bar, but it was being renovated at that time.... BUT we were able to have a nightcap in the restuarant and sit at a lovely big table overlooking the city.
Great stay.

  • Stayed: May 2013, traveled as a couple
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1  Thank Ruby0625
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 22, 2013

The room and services are suburb. Quick elevators terrific health club. Tasteful and very calming.
Would have given them five stars but wifi should be free and full strength. It was very spotty to say the very least.

  • Stayed: May 2013, traveled on business
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3  Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel San Francisco

Address: 757 Market St, San Francisco, CA 94103-2001
Phone Number:
Location: United States > California > San Francisco > SoMa , South Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in San Francisco
#5 Spa Hotel in San Francisco
#6 Family Hotel in San Francisco
#14 Luxury Hotel in San Francisco
#22 Romantic Hotel in San Francisco
Price Range: $446 - $934 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel San Francisco 5*
Number of rooms: 277
Reservation Options:
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Also Known As:
4 Seasons Hotel San Francisco
Four Seasons San Francisco
San Francisco Four Seasons

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