The Four Seasons is obviously a great brand, and it works very well in most places. At the end of the day, this San Francisco version just felt a little too generic and corporate even for a Four Seasons.....and it made me a little nuts that we were paying over $600/day for a standard room and they charged and $20/day (inc tax) for wifi! I mean, come on! Wifi should be an automatic amenity in first class hotels now, and especially ones as business-oriented and corporate as this one. Sticking it on as an extra just felt churlish and unnecessary.
The good part: a truly fantastic bed, with a featherlight duvet instead of sheets; a padded wall behind the headboard (a noise insulator?) and the best blackout shades I've ever seen, all ensuring the sleep of the gods. (That alone might have been worth the $600/day for these two exhausted travelers.) A spacious, well-lit bathroom with decent tub as well as shower. A wonderful concierge who were very helpful and creative in suggesting driving itineraries, routes for street cars, etc etc. And the location for business -- we had a meeting at Moscone -- couldn't have been better even though Downtown SF is not the most scenic part of the city (and had we been there strictly for pleasure we would have stayed up on Nob Hill, no question.)
The not so good: despite the great bed and the quiet sleep, the room overall felt a tad worn. Everything was various shades of beige, but one couldn't tell that the carpet was quite clean....were those stains or just shadows? When we first arrived very late after an after work flight from the east coast, we weren't sure but something didn't quite smell right. Smoke? Mustiness? Just not.... 'fresh." Had it not been two am "our time" we would have complained and asked for a switch, but we were so exhausted we went to bed and didn't notice it the next morning. Finally, while the bathroom was spacious enough the towels were terrible -- rough, thin, faded. Not at all the quality one expects at a five-star hotel.
We had some light room service -- a bowl of soup, some oatmeal, nothing much -- which was all prompt and fine, if extremely expensive. Never saw the bar -- it was under construction -- and poked our head in the restaurant, which looked airy and elegant. But honestly with all the amazing restaurants in San Francisco it wouldn't have occurred to us to take a major meal at the Four Seasons, especially with those prices, so we can't comment on the food.
All in all a competent, comfortable stay, well-located for our business needs, and the staff was mostly wonderful. But for the big rack rate (and our company paid for only half the room, capping at $300, so we were out of pocket 50%) it should have been better than it was. If we had another meeting at Moscone and could get a lower rack-rate we would return, but otherwise there are better places to spend less money in San Francisco.
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- Also Known As:
- 4 Seasons Hotel San Francisco
- Four Seasons San Francisco
- San Francisco Four Seasons