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“I wanted it to be better than it was”

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Four Seasons Hotel San Francisco
Ranked #14 of 230 Hotels in San Francisco
Certificate of Excellence
Reviewed April 26, 2013

The Four Seasons is obviously a great brand, and it works very well in most places. At the end of the day, this San Francisco version just felt a little too generic and corporate even for a Four Seasons.....and it made me a little nuts that we were paying over $600/day for a standard room and they charged and $20/day (inc tax) for wifi! I mean, come on! Wifi should be an automatic amenity in first class hotels now, and especially ones as business-oriented and corporate as this one. Sticking it on as an extra just felt churlish and unnecessary.

The good part: a truly fantastic bed, with a featherlight duvet instead of sheets; a padded wall behind the headboard (a noise insulator?) and the best blackout shades I've ever seen, all ensuring the sleep of the gods. (That alone might have been worth the $600/day for these two exhausted travelers.) A spacious, well-lit bathroom with decent tub as well as shower. A wonderful concierge who were very helpful and creative in suggesting driving itineraries, routes for street cars, etc etc. And the location for business -- we had a meeting at Moscone -- couldn't have been better even though Downtown SF is not the most scenic part of the city (and had we been there strictly for pleasure we would have stayed up on Nob Hill, no question.)

The not so good: despite the great bed and the quiet sleep, the room overall felt a tad worn. Everything was various shades of beige, but one couldn't tell that the carpet was quite clean....were those stains or just shadows? When we first arrived very late after an after work flight from the east coast, we weren't sure but something didn't quite smell right. Smoke? Mustiness? Just not.... 'fresh." Had it not been two am "our time" we would have complained and asked for a switch, but we were so exhausted we went to bed and didn't notice it the next morning. Finally, while the bathroom was spacious enough the towels were terrible -- rough, thin, faded. Not at all the quality one expects at a five-star hotel.

We had some light room service -- a bowl of soup, some oatmeal, nothing much -- which was all prompt and fine, if extremely expensive. Never saw the bar -- it was under construction -- and poked our head in the restaurant, which looked airy and elegant. But honestly with all the amazing restaurants in San Francisco it wouldn't have occurred to us to take a major meal at the Four Seasons, especially with those prices, so we can't comment on the food.

All in all a competent, comfortable stay, well-located for our business needs, and the staff was mostly wonderful. But for the big rack rate (and our company paid for only half the room, capping at $300, so we were out of pocket 50%) it should have been better than it was. If we had another meeting at Moscone and could get a lower rack-rate we would return, but otherwise there are better places to spend less money in San Francisco.

Room Tip: High floor!
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  • Stayed: April 2013, traveled as a couple
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2  Thank doppel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,065 - 1,071 of 1,634 reviews

Reviewed April 24, 2013

The Four Seasons in San Francisco is a good as it gets. As always, wonderful staff but also a fantastic room that was beautifully appointed. The bathroom and emenities just wonderful. The restaurant was particularly good - wonderful selection, terrific ambience.

  • Stayed: April 2013, traveled on business
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Thank Christine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2013

I stayed in the Four Seasons SF this past weekend with my mom. The hotel itself is lovely and in a perfect location. Even though the hotel is on a main street, you would never know it-- our room was quiet and lovely.

The staff is friendly and attentive. I found the front desk employees, the bellmen and concierges incredibly helpful. I really liked the fact that I was able to use the Sports Club LA to work out. All around, 5 star stay at the Four Seasons... I will definitely be back!

  • Stayed: April 2013, traveled with family
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Thank morocjaim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2013

We stayed the weekend of 4/12/13 to 4/14/13. We paid $325 per night (plus tax and parking) for a standard room. Room was very clean. Bed was about as comfortable a bed as I have ever slept in. LOVED the blackout curtains - kept the room perfectly dark and quiet. Bathroom had a separate shower and soaking tub. This made for a nice soak in the morning while reading the paper.

But the star of the show is service. I made several different requests of staff during our stay all were handle deftly.

  • Stayed: April 2013, traveled with friends
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Thank Marie Jonathan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2013

My husband and I stayed here for the Giants home opening weekend. It had been ten years since our last stay, but it seems to have improved a lot since then. Service was superb! The front desk and bell staff were very attentive and seemed to anticipate most of our needs before we conveyed them. We really enjoyed coming back to a clean room as it was always serviced promptly each day. Four Seasons SF was more impressive this time... We plan to stay here again during our next visit to the Bay.

Room Tip: Upgrade to a one bedroom suite if you can... It is more spacious.
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  • Stayed: April 2013, traveled as a couple
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Thank luv2travelnct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2013

Excellent serivice, terrific hotel for proximity and beauty! The staff was always readily available, willing and able to provide the level of experience to be expected! The close proximity to many of the local area attractions makes this hotel a first choice for a beautiful San Francisco experience!

  • Stayed: April 2013, traveled as a couple
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Thank TOTHD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2013

My first time in San Francisco, if you want a wonderful place to stay with equally wonderful staff this is the place to stay. It is a short walk to Chinatown and wonderful shopping. I attended a conference here and loved the meetings rooms.

Room Tip: I would recommend getting a corner room, I had a room that was a corner room and it had windows in e...
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  • Stayed: April 2013, traveled on business
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Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel San Francisco

Address: 757 Market St, San Francisco, CA 94103-2001
Phone Number:
Location: United States > California > San Francisco > SoMa , South Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in San Francisco
#5 Spa Hotel in San Francisco
#10 Family Hotel in San Francisco
#11 Luxury Hotel in San Francisco
#22 Romantic Hotel in San Francisco
Price Range: $376 - $1,189 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel San Francisco 5*
Number of rooms: 277
Reservation Options:
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Also Known As:
4 Seasons Hotel San Francisco
Four Seasons San Francisco
San Francisco Four Seasons

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