We stayed at the hotel from February 19-22 and were looking forward to our visit to SF and stay at the SW hotel given the reviews and the affordable rates. However, right from the moment we arrived we experienced unprofessional and poor hospitality. The security guard that mans the front door was not friendly and actually quite rude when we arrived - given the hotel's location there is limited parking for arrivals - thus, we were quickly told that we had to move our vehicle even though we were guests.
Once we arrived at the check-in, the front desk agent did not greet us with a warm and friendly demeanor and it felt as if we were interrupting her social time with another hotel employee. All was not lost during our visit- in that we had a nice room for the rate we were paying. The street noise can be annoying at times - but, location is very convenient to Chinatown and North Beach. But, if you were to ask me again - I would not recommend this hotel to anyone - stick with one of the major brands or Kimpton hotels - overall simply more polished and professional.
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- Also Known As:
- Sw Hotel San Francisco