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“Exceptional hotel with personalized service”

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Omni San Francisco Hotel
Ranked #3 of 229 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
The Woodlands, United States
1 review
“Exceptional hotel with personalized service”
Reviewed June 16, 2014

My Wife and I were extremely happy with our stay at the Omni on our 20th anniversary. The front desk and concierge went above and beyond to congratulate us -- including a strawberry plate and champagne. Wow! The valet parking and handling of our luggage was efficient. We would rate our experience at the Omni on par with a 5 star hotel like the Ritz or Four Seasons. We had seen great reviews on Trip Advisor and we were not disappointed. All Omni employees we dealt with -- from front desk, bell hop, concierge -- were all friendly and service-oriented. I would recommend anyone looking for a central downtown location for business or for a romantic occasion in San Francisco. Thank you for a great experience.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Scott G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,163 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (643)
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English first
Abu Dhabi, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 14, 2014

I received a complimentary upgrade to a suite and a very friendly and engaging welcome from Debora Tjandra, the loyalty ambassador. While it is my regret that I could not meet Debora to express my thanks, I thought she represented all that went extremely well during my 2014 stay. As I've noted, my stay experience over the 5 day period was exception-free and flawless, and I felt very spoilt, such was the attention. On the second day of my stay, Debora had a platter of cheese, cold cuts and small bottle of wine and water sent up to my room with a hand written note welcoming me. Wow! Never had that anywhere even if I felt good about other hotel stays. In summary, one of my best hotel stay experiences of all the millions of hotel stays I've had during my 30 years of business travel. Thanks to this experience, the friendliness of the staff, and the personalised attention I got from Debora, I am an Omni brand loyal and will seek Omni properties whenever I am in the US.

  • Stayed June 2014, traveled on business
    • Value
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    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank Murali S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly Springs, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 13, 2014

This was my second stay at the Omni in SFO. The first experience was excellent so I was interested to see if that was a fluke. Not at all. Wonderful property, excellent staff. Everyone was extremely pleasant, helful, and could not do enough to make your stay pleasant. Whatever you needed they were happy to provide. Definitely a top notch property that other hotels could learn from.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Randy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richardson, Texas
Level 3 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 12, 2014

There is a reason this hotel is at the top of the list of San Francisco hotels...it is amazing! My mom, sister and I stayed at the Omni a week ago and I can confidently say our vacation would not have been as great as it was without the impecable service at the Omni. Every single person we came in contact with, whether it was the man who brought us extra towels late at night to the woman who brought us coffee and remembered what we told her we had planned to do the day before, was beyond friendly and nice! We truly felt important and special at this hotel.

One of our favorite people at the Omni was Mark, the concierge. He gave superb restaurant recommendations that were close to the hotel and also helped us with the Sausalito/Muir Woods excursion and the Napa Valley Wine Tour excursion (we loved both- highly recommend!). He loves his job and it is clearly seen. We even called him after we left to thank him for his excellent service.

This hotel is located in the Financial District, which was in retrospect a great location. We were glad to be away from the touristy hotels near Fisherman's Wharf but still had access to most things we wanted by foot. Even though we were in downtown, we did not hear any traffic or the trolley car (which stops right in front of the hotel). Thank you Omni San Francisco for making our trip the best it could be!

Room Tip: We had three people in our room and had two double beds, which was a little snug for two people. Not...
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  • Stayed June 2014, traveled with family
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    • Cleanliness
    • Service
Helpful?
1 Thank Hannah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakland, California
Level 3 Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 12, 2014

Stayed one night in Room 810, everything was fine except the double bed was way too soft. The mattress slumps on both sides, has no support. With the rate they are charging, they should replace their mattresses more often. Very disappointing since it was rated as the No. 1 hotel in SF. Probably wont go back. Location was good, close to a lot of attractions and restaurants.

Room Tip: Pass on Room 810
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  • Stayed May 2014, traveled with family
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Helpful?
1 Thank MistaBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 6 Contributor
333 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed June 12, 2014

Central location in the heart of the financial district. The hotel decor looks like from a 70s daytime soap - dark wood, an old-style steak house in the basement. But the rooms are spacious, the bathroom was nice and the gym was easily above average. The staff was incredibly friendly - every interaction was positive and pleasant. 2 slight negatives : wifi was $15 a day and printing a page in the business center is 60c - I thought these nuisance charges disappeared in the 90s...also, if you're facing the street you will hear the cable cars rumbling by.

  • Stayed June 2014, traveled on business
    • Value
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    • Rooms
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Helpful?
2 Thank Oliver J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 12, 2014

After reading the reviews of the hotels I was interested in, the Omni was the only one without negative comments. The location was great, we could walk to most things. The public transportation is very convenient

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank Rose S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni San Francisco Hotel

Property: Omni San Francisco Hotel
Address: 500 California Street, San Francisco, CA 94104-1001
Phone Number:
Location: United States > California > San Francisco > Financial District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in San Francisco
#2 Business Hotel in San Francisco
#2 Romantic Hotel in San Francisco
#3 Luxury Hotel in San Francisco
#20 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Omni San Francisco Hotel 4.5*
Number of rooms: 362
Official Description (provided by the hotel):
The Omni San Francisco Hotel provides luxury accommodations in the heart of downtown San Francisco - the jewel of California. This beautiful downtown hotel is located right on the cable car line and is only a short walk to Union Square, the San Francisco neighborhood that has become a mecca for high-end shopping and art galleries. Ideal for a romantic getaway, the Omni San Francisco Hotel offers modern amenities in a boutique ambiance due to its Florentine Renaissance architecture. Built as a bank in 1926, the lobby is adorned with Italian marble, rich fabrics and Austrian crystal chandeliers.This classic elegance makes the hotel the perfect location for a memorable wedding reception. Bob's Steak & Chop House has carved out a reputation as one of America’s great steak houses. From great food to attentive and seasoned wait staff, Bob’s Steak & Chop House offers an unmatched dining experience in the heart of San Francisco. Located just 20 minutes from San Francisco International Airport. ... more   less 
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Also Known As:
Omni San Francisco
San Francisco Omni
Omni Hotel San Francisco

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