We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great hotel but flawed service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Omni San Francisco Hotel
Ranked #3 of 228 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
San Jose, United States
1 review
“Great hotel but flawed service”
Reviewed December 31, 2013

My only complaint about this hotel was the rude phone call I received at 1pm, telling me I needed to check out as soon as I could. I had booked a romance package, offered by Omni, allowing a 3pm check out. I was confirmed this check out time at check in. When I asked the front desk how I was to know this new check out time she replied "i'm letting you know now and we need you out of the room as soon as you can" I thought that was very rude. I understand on the website it does state that the 3pm check out isn't always guaranteed. Thats fine, but I asked at check in if it would be granted and they said yes. So, thats what we planned, until we were basically kicked out. The package also included champagne upon arrival. I had to call and ask for that and they seemed to be irritated, it also took 1 hour to arrive. Other than that, the room was spotless, nice size, great view, great room service and comfy bed.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Renita A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

5,018 reviews from our community

Traveler rating
    3,724
    1,029
    188
    56
    21
See reviews for
1,239
2,023
201
940
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (641)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Boston, Massachusetts
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 31, 2013

We stayed here for a week in September when my husband was in SF for work and I was able to tag along and visit friends. The location is unbeatable - you are in the financial district, a short walk to the Embarcadero, Chinatown, and the waterfront. I walked from Coit Tower to the hotel one afternoon. The staff are amazing - they cater to your every individual need and go above and beyond. We had room service frequently and the food was superb. The service was very prompt and the staff willing to help in any way possible - they brought us three types of milk one morning! The room was very spacious - we had a king bed and a HUGE bathroom. Everything was top notch - we will definitely go back again!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CaitlinSmith54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alamo, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 31, 2013

Our three nights at the SF Omni were the best. This beautiful, classic hotel was an excellent home base for excursions into North Beach, Union Square, the Embarcadero, etc. The staff was super friendly and helpful. I would stay here again in a minute.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Dimas, United States
1 review
Reviewed December 30, 2013

This hotel NEVER disappoints. The bell staff and desk staff are fast efficient and super friendly. The hotel is in a beautifully restored old bank and the rooms are spacious and the baths are lovely. There is a lighted makeup mirror and luxurious linens. I always valet park here and never take my car out again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Paula D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san diego
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 30, 2013

Beautiful hotel, conveniently located in San Francisco Financial district. Staff very friendly and helpful at all times of day and night and no matter how busy the hotel was. Accommodations very clean and comfortable. Valet very efficient even though parking in front of hotel for valet is tricky. Busy street with only a few spaces. Nice perks if Guest Select member.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank jdferguson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san diego, United States
2 reviews
Reviewed December 30, 2013

This is our first time staying in Omni. Great hotel, great services, great location, their doormen are the best. We booked two double bed rooms for three night. Enjoying every moment. Best hotel for family with dogs. My teenager son loves the gym, very clean and convenience.Love this hotel, will stay there next time in SF.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Qing L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
106 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed December 29, 2013

We stayed for 3 nights with 2 kids aged 9 & 7 and had a fantastic stay. We paid the money and booked the adjoining kids room. It was brilliant. Bunk beds for the kids, soft toys, cookies and milk delivered everyday, it was kids heaven. Happy kids mean happy mother which means happy life. I am surprised more hotels do not copy this idea. Yes it was pricey but after 5 nights at other hotels it was like home. All the staff were super friendly and fun with the kids. Room service offered some decent choices and was delicious. The only downside is the location....it is a 10 minute walk to main shopping district and $10 can fare to Pier 39 but next to Chinatown

Room Tip: If travelling with kids pay the money and get the kids adjoining special room
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ianbazza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these San Francisco hotels
Financial District
Loews Regency San Francisco
Loews Regency San Francisco
#2 of 228 in San Francisco
4.5 of 5 bubbles 400 reviews
Nob Hill
Fairmont San Francisco
Fairmont San Francisco
#21 of 228 in San Francisco
4.5 of 5 bubbles 2,961 reviews
Show Prices
Show Prices
Show Prices
Union Square
The Inn at Union Square
The Inn at Union Square
#5 of 228 in San Francisco
4.5 of 5 bubbles 1,583 reviews
Fisherman’s Wharf
Argonaut Hotel, A Noble House Hotel
SoMa
InterContinental San Francisco
InterContinental San Francisco
#31 of 228 in San Francisco
4.5 of 5 bubbles 2,853 reviews
Show Prices
Show Prices
Show Prices

Been to Omni San Francisco Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Omni San Francisco Hotel

Property: Omni San Francisco Hotel
Address: 500 California Street, San Francisco, CA 94104-1001
Phone Number:
Location: United States > California > San Francisco > Financial District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in San Francisco
#2 Romantic Hotel in San Francisco
#2 Business Hotel in San Francisco
#3 Luxury Hotel in San Francisco
#20 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Omni San Francisco Hotel 4.5*
Number of rooms: 362
Official Description (provided by the hotel):
The Omni San Francisco Hotel provides luxury accommodations in the heart of downtown San Francisco - the jewel of California. This beautiful downtown hotel is located right on the cable car line and is only a short walk to Union Square, the San Francisco neighborhood that has become a mecca for high-end shopping and art galleries. Ideal for a romantic getaway, the Omni San Francisco Hotel offers modern amenities in a boutique ambiance due to its Florentine Renaissance architecture. Built as a bank in 1926, the lobby is adorned with Italian marble, rich fabrics and Austrian crystal chandeliers.This classic elegance makes the hotel the perfect location for a memorable wedding reception. Bob's Steak & Chop House has carved out a reputation as one of America’s great steak houses. From great food to attentive and seasoned wait staff, Bob’s Steak & Chop House offers an unmatched dining experience in the heart of San Francisco. Located just 20 minutes from San Francisco International Airport. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Omni Hotels & Resorts, Booking.com, Orbitz, Hotwire, Priceline, Travelocity, Hotels.com, Cancelon, getaroom.com, Evoline ltd, TripOnline SA, HotelQuickly and HotelsClick so you can book your Omni San Francisco Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Omni San Francisco
San Francisco Omni
Omni Hotel San Francisco

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing