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Omni San Francisco Hotel
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Reviews (5,717)
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4,267
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Reviewed May 1, 2013

I've stayed at many hotels that wow me when I walk in, but that swept-away feeling generally fades as I get to know the ups and downs of that particular hotel.

When I walked into the OMNI San Francisco, I did not realize that I was about to experience that exceptional 'slow burner' kind of love. It was only as the days went by (we stayed for 6) that I began to fully appreciate how great this hotel really is.

Unlike many hotels that concentrate their energy on a glitzy entrance or promoting some certain aspect of their service, this hotel puts your genuine comfort front and center every step of the way. When you walk in the main doors, they are opened for you with a casual joke or fun banter, and they remember you. When you approach the front desk, there is never a line up and they happily and quickly resolve whatever you want or need.

The bed is one of the most comfortable I've slept in (double pillow-top mattress!!), the room is spacious and well set-up, the internet works perfectly, the morning coffee delivery is delicious and the newspaper a nice touch, the cleaning staff are friendly and effective (for example, when they noticed we had a bottle of wine on our desk, we saw that they filled our ice bucket).

I know these just sound like little things, but really they added up to a remarkably comfortable and lovely experience at this hotel. At every single step of the way, staff were extremely effective and friendly to deal with. All the hotel furnishings and products were high quality and pleasant to use.

The financial district is not the most vibrant part of San Francisco to stay in, but we were at a conference so it was great for us.

GREAT JOB Omni staff team, you're incredible. We really enjoyed our stay and we'll be back.

Lise Palmer and Dave Waddington

  • Stayed: April 2013, traveled on business
    • Sleep Quality
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2  Thank Lise P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2013

The first thing to say about this hotel are the staff are excellent, totally professional and helpful from the check in to the housekeeping who always greeted us with a smile and a good wish.

The public areas are nice too, in an old fashioned opulent kind of way.

I found the rooms didn't quote live up to the rest of the hotel, although clean and nicely furnished they where a little on the small side and the decor seemed a bit dated for the price paid.

The location was good, close to cable cars and other transport but as its a business area it gets a little quiet on weekends, lots of places shut, especially on Sunday, but Union Square is a short walk away.

I'd definitely stay again if the rate was right but would also look at similar properties.

Room Tip: Join the rewards program for free wifi and morning coffee.
  • Stayed: April 2013, traveled as a couple
    • Value
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1  Thank Mike F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2013

This stay was pleasant from the warm and friendly welcome the to oh to soon reluctant goodbye. The location of the hotel is great with many amenties in the immedate surroundings and within walking distance. Easy access via many means of public transportation including the Market Street cable car and only 4 blocks from the BART station which runs directly to and from the airport. The general condition of the hotel is excellent from the impressive lobby to the spacious, clean and comfortable rooms.

  • Stayed: April 2013, traveled with friends
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1  Thank Marcia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2013

I stayed here for leisure. I really liked the location of this Omni as well as the decor. They have beautiful chandeliers and fresh flower arrangements. The room was nice and the bed was very comfortable. I walked around quite a bit and took a cab other times. The staff is very accommodating - from desk to valet. The attached Bob's Steak & Chop House is conveniently located in the hotel & is very delicious. I had steak PLUS the most ginormous lobster tail ever! It was $70 - yowza!

  • Stayed: September 2012, traveled as a couple
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1  Thank Jodi_Tag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2013

Flew into San Francisco and stayed one night before heading to Napa Valley. Very courteous staff met us at the curb and we went straight to our room on the 16th floor. Superior room and an extremely comfortable bed. We were out at 6 am with smiles and thank yous from the staff. Exactly the experience we wanted.

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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