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“Good Hotel - great service”

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Omni San Francisco Hotel
Ranked #3 of 229 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Los Angeles, California
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Good Hotel - great service”
Reviewed October 22, 2012

The Omni Hotel in San Francisco is a good hotel with great service by the staff. The rooms are certainly adequate and comparable to other similar hotels, but not wonderful. The same with the food options, but what makes this hotel really good is the service provided by the staff. They are friendly, helpful and go out of their way to make your stay enjoyable. Given today's difficulty in getting good service I would take a good service experience over a more luxurious room anytime.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PHDMAD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,168 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (643)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
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English first
Sammamish, Washington
Level 5 Contributor
74 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 20, 2012 via mobile

Really great hotel but cheaped out in a surprising way. Used up the shampoo and mouth wash and you think they would repalce it but did not. Even motel 6 replaces the shampoo but not these guys. Great hotel but questioning the managment here. Friendly staff but poor management. Will hit the staff for more shampoo in the morning but at this price should not have to ask.

Stayed October 2012, traveled as a couple
Helpful?
Thank lunchboxbrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 20, 2012

Cateredcto all my needs, I got my early check in, with no problem, got the room that I wanted, on the floor that I wanted, consierge answered all my questions thuroughly. Exceeded my expectationed and lived up to their high rating on trip advisor as well as other rating sites.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dancershelby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington
Level 3 Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 20, 2012

We had eight nights at the Omni - then returned again for a further night after a 2 day trip to Napa. This is a fabulous hotel. The location is perfect - a little out of the hustle and bustle (and noise!) but close to everything. We walked most places - short walk to Union Square, around the corner from China town, an easy amble to the Ferry building and we even walked to Fisherman's Wharf although this was a slightly longer walk. Room was gorgeous! Bed was comfortable and everything we could want was in the room. As OMNI gold members we had a beverage delivered every morning which was a lovely touch. A few mornings we also ordered a Engish muffin & jam for a few extra dollars so we could have breakfast before departing the room. This worked really well for us. We also had room service a couple of nights and again, excellent - great service and nice food. Every staff member we encountered was friendly and helpful. Even the maids would leave a little note every day thanking us for the small tip we left them each day. We were in San Francisco to celebrate our 40th wedding anniversary and the hotel on the day we arrived sent us champagne and strawberries with dips along with a note. Such a lovely touch. Beds were really comfortable and bathroom spacious. Honestly nothing to fault. Would definitely recommend this hotel. There is a lovely bakery across from the hotel - La Boulange - do go there. Also the Wells Fargo museum across the road is well worth a visit. And Palio d'Asti in Sacramento St just around from the hotel do magnificent pizza! Another recommendation - if you can do the Gourmet lunch on the Wine Train in Napa - do so. It is a fabulous experience.

Room Tip: No swimming pool or spa but we were too busy for that anyway!
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JenWellington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
Level 6 Contributor
114 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed October 18, 2012

I was so pleasantly surprised at the high quality of the Omni! No wonder it got such a high rating with Trip Advisor!
I requested an early check in; Got it! High floor- got it! Ordered room service-got it in ten minutes! And the food and service was excellent!
The rooms are extremely clean and well kept up. I had a perfect stay!

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank keentraveler30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morris County, NJ
Level 6 Contributor
852 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 2,329 helpful votes
Reviewed October 18, 2012

We stayed there for two nights during the middle of September. I have never stayed in a hotel that had a such great staff. For example, when I was making the reservation, I sent them an email asking them for directions. I received a prompt reply and also some information on the local attractions. You could take this staff and put them in a cheap hotel next to the interstate and they would still make it a 5 star hotel.

There was one customer service issue that stood out. The staff reacted perfectly and was credit to the management of the hotel and chain.

We checked out on a Monday morning and left our bags there. That day, the Occupy protesters were nearby at the Bank of America building. When we came back at about 3 that afternoon, a large group of protesters were marching in front of the building. There were also a lot of police there too. The management of the hotel was out there, making sure that guests were not given grief by the protestors and also making sure that the guests could get into the hotel. This goes far beyond what was expected.

The hotel itself is an older hotel, but it has a lot of charm and class.

The hotel is pricey, however if you stay on either a Friday, Saturday, or Sunday night and have a AAA card, you can get a great deal. For our two weekend nights it was about $260 per night.

The hotel is in the Financial District and there can be issues finding open stores and restaurants during the weekend. But you just have to know where to look. If you go a block south of the hotel, you will find a street called Belden Lane. There is a very good selection of restaurants in this alley. Additionally you can walk west several blocks and you will be in Chinatown.

One other tip about this hotel. Please make sure that you join their loyalty program. This gives you free wifi in your room and also gives you your choice of free beverages to be delivered to your room in the morning.

This is the second Omni that we have stayed in and we are looking forward to staying at other hotels in the chain.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bwco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 17, 2012

We were in San Francisco recently and stayed at the Omni Hotel. This is located in the Financial District on California Street. The Hotel was beautiful. The service was extremely friendly and helpful. The rooms were very nice. Beds really comfortable. Fantastic bathroom. This is an old building so the architecture is wonderful. Good location- very close to Chinatown. Would recommend this to friends.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Cathy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni San Francisco Hotel

Property: Omni San Francisco Hotel
Address: 500 California Street, San Francisco, CA 94104-1001
Phone Number:
Location: United States > California > San Francisco > Financial District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in San Francisco
#2 Business Hotel in San Francisco
#2 Romantic Hotel in San Francisco
#3 Luxury Hotel in San Francisco
#20 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Omni San Francisco Hotel 4.5*
Number of rooms: 362
Official Description (provided by the hotel):
The Omni San Francisco Hotel provides luxury accommodations in the heart of downtown San Francisco - the jewel of California. This beautiful downtown hotel is located right on the cable car line and is only a short walk to Union Square, the San Francisco neighborhood that has become a mecca for high-end shopping and art galleries. Ideal for a romantic getaway, the Omni San Francisco Hotel offers modern amenities in a boutique ambiance due to its Florentine Renaissance architecture. Built as a bank in 1926, the lobby is adorned with Italian marble, rich fabrics and Austrian crystal chandeliers.This classic elegance makes the hotel the perfect location for a memorable wedding reception. Bob's Steak & Chop House has carved out a reputation as one of America’s great steak houses. From great food to attentive and seasoned wait staff, Bob’s Steak & Chop House offers an unmatched dining experience in the heart of San Francisco. Located just 20 minutes from San Francisco International Airport. ... more   less 
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Also Known As:
Omni San Francisco
San Francisco Omni
Omni Hotel San Francisco

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