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“This hotel sets the standard for customer service”

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Omni San Francisco Hotel
Ranked #2 of 230 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Reviewed October 18, 2012

We stayed there for two nights during the middle of September. I have never stayed in a hotel that had a such great staff. For example, when I was making the reservation, I sent them an email asking them for directions. I received a prompt reply and also some information on the local attractions. You could take this staff and put them in a cheap hotel next to the interstate and they would still make it a 5 star hotel.

There was one customer service issue that stood out. The staff reacted perfectly and was credit to the management of the hotel and chain.

We checked out on a Monday morning and left our bags there. That day, the Occupy protesters were nearby at the Bank of America building. When we came back at about 3 that afternoon, a large group of protesters were marching in front of the building. There were also a lot of police there too. The management of the hotel was out there, making sure that guests were not given grief by the protestors and also making sure that the guests could get into the hotel. This goes far beyond what was expected.

The hotel itself is an older hotel, but it has a lot of charm and class.

The hotel is pricey, however if you stay on either a Friday, Saturday, or Sunday night and have a AAA card, you can get a great deal. For our two weekend nights it was about $260 per night.

The hotel is in the Financial District and there can be issues finding open stores and restaurants during the weekend. But you just have to know where to look. If you go a block south of the hotel, you will find a street called Belden Lane. There is a very good selection of restaurants in this alley. Additionally you can walk west several blocks and you will be in Chinatown.

One other tip about this hotel. Please make sure that you join their loyalty program. This gives you free wifi in your room and also gives you your choice of free beverages to be delivered to your room in the morning.

This is the second Omni that we have stayed in and we are looking forward to staying at other hotels in the chain.

  • Stayed: September 2012, traveled as a couple
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2  Thank bwco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,827 - 3,833 of 5,532 reviews

Reviewed October 17, 2012

We were in San Francisco recently and stayed at the Omni Hotel. This is located in the Financial District on California Street. The Hotel was beautiful. The service was extremely friendly and helpful. The rooms were very nice. Beds really comfortable. Fantastic bathroom. This is an old building so the architecture is wonderful. Good location- very close to Chinatown. Would recommend this to friends.

  • Stayed: October 2012, traveled as a couple
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4  Thank Cathy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2012

The customer service here is outstanding! Everyone from the moment we pulled up was smiling and helpful. They greeted us by name as we came and went and provided suggestions on places to go around the area.
The neighborhood is clean and safe. The room is beautiful and comfortable. The bathroom is spacious and elegant.
I will definitely stay here again.

  • Stayed: October 2012, traveled with friends
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2  Thank J P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2012

Perfect for business or non-touristy tourist. Easy walking distance to Chinatown, Little Italy and Union Square. Very professional and friendly staff. Room on 17th had a little side view of the water but was very clean and the bed was super comfortable. Would definitely stay here again.

  • Stayed: September 2012, traveled as a couple
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2  Thank maz0118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2012

Stayed at the Omni during our last visit and liked it so much that we just had to return again this trip to San Francisco. We weren't disappointed, it was everything we remembered. Central location, wonderful hotel with great staff, all very friendly. Rooms very comfortable, food excellent. Would definitely stay again if visiting San Francisco.

  • Stayed: September 2012, traveled as a couple
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3  Thank grannyfriday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2012

Property in great shape.
Staff is excellent, starting with Daryl's welcoming at the door.
The front desk was always willing and available to help and provided very practical advice on how to navigate the city on our first visit.
Kelly with Housekeeping was on top of room each day and we were well supplied with clean linens and fresh towels daily.Our room was straitened with feeling intruded on.
Room service and complimentary coffee each morning was well prepared and delivered as ordered and in a timely manner.
The bellmen were prompt and handled our luggage with care.
We only visited Bob's for a nightcap but were well attended to.

Room Tip: Select a premium room on the upper floors.
See more room tips
  • Stayed: October 2012, traveled as a couple
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2  Thank GAColson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2012

Reception were lovely as we checked in and door staff charming and helpful. My husband wanted to go to Alimo Square and was waiting out the front for a taxi for quite a while, the door staff saw him and offered the Omni Limo to take him free of charge. Doing things like this make the trip so much better and was really appreciated. The room was a bit tired in need of a make over, but the bed was so comfy. We had a view of inside buildings only, but as we were only their for one night it was fine.

  • Stayed: September 2012, traveled as a couple
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1  Thank craigeelinks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni San Francisco Hotel

Address: 500 California st, San Francisco, CA 94104-1001
Phone Number:
Location: United States > California > San Francisco > Financial District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in San Francisco
#2 Luxury Hotel in San Francisco
#2 Romantic Hotel in San Francisco
#2 Business Hotel in San Francisco
#19 Green Hotel in San Francisco
Price Range: $257 - $1,142 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Omni San Francisco Hotel 4.5*
Number of rooms: 362
Official Description (provided by the hotel):
The Omni San Francisco Hotel provides luxury accommodations in the heart of downtown San Francisco - the jewel of California. This beautiful downtown hotel is located right on the cable car line and is only a short walk to Union Square, the San Francisco neighborhood that has become a mecca for high-end shopping and art galleries. Ideal for a romantic getaway, the Omni San Francisco Hotel offers modern amenities in a boutique ambiance due to its Florentine Renaissance architecture. Built as a bank in 1926, the lobby is adorned with Italian marble, rich fabrics and Austrian crystal chandeliers.This classic elegance makes the hotel the perfect location for a memorable wedding reception. Bob's Steak & Chop House has carved out a reputation as one of America’s great steak houses. From great food to attentive and seasoned wait staff, Bob’s Steak & Chop House offers an unmatched dining experience in the heart of San Francisco. Located just 20 minutes from San Francisco International Airport. ... more   less 
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Also Known As:
Omni San Francisco
San Francisco Omni
Omni Hotel San Francisco

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