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“Perfect location! Excellent choice!”
Review of The Orchard Hotel

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The Orchard Hotel
Ranked #12 of 230 Hotels in San Francisco
Certificate of Excellence
GreenLeadersGold level
Reviewed August 26, 2014

The Orchard Hotel was everything we expected, and more. As I told the front desk clerk as we were checking out, our bathroom had the best lighting this woman has ever experienced in more than 45 years of traveling the country! Complete with a large magnifying makeup mirror, there was plenty of space and you could SEE to groom. As others have mentioned, we did lots of research and read many reviews before choosing The Orchard. It was a great choice!

We loved having breakfast at the little cafe just one door away, around the corner. There is a hidden gem of a French restaurant just a few doors up the hill on Bush St. that was delightful. Jeanne D'arc, 715 Bush St., downstairs at a boutique hotel, served a 4-course meal for $44, had their famous souffle for dessert. The owner chatted with us for awhile and sent over two glasses of a red wine to accompany our entrees because he thought we would enjoy it more with our meal than the white wine we had ordered with our appetizers--no charge. Charming man who really cares about his guests. Excellent food, very competent service!

Back to The Orchard--as everyone says, the location is perfect for whatever you wish to do. Our room was on the 10th floor and it was the quietest hotel stay ever. Housekeeping was excellent and the bed was very comfortable. The doorman was always attentive and helpful; we were there 4 days and he greeted us by name every day.

San Francisco was the highlight of our trip which began in San Diego, continued through Big Sur, and ended in SF. We saved the best for last and will definitely stay at The Orchard when we return to the City by the Bay. Thanks to all who made our visit so very comfortable and memorable.

Room Tip: We chose the 10th floor room and were very happy. It was large and quiet. Excellent bathroom--spacio...
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  • Stayed: June 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Abercrombie-Sheppard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collins C, Front Office Manager at The Orchard Hotel, responded to this reviewResponded August 28, 2014

Thank you for the great review! We are thrilled to hear our review ratings are what got you in our door, considering there are hundreds of hotels to choose from, As you mentioned the location is pretty stellar with easy access to all kinds of activities. We are happy that you have liked our well-appointed guest room. At the Orchard Hotel, Guest service is one of our very best qualities. We focus on meeting our guests’ needs. By reading your notes, it makes us feel like we have accomplished what we set out to do. Once again, we value your patronage and comments. We look forward to seeing you again in the nearest future.
Regards
Collins Chu
Front Office Manager

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753 - 759 of 2,864 reviews

Reviewed August 24, 2014

The hills in San Francisco are an attraction on their own. Luckily, to get to this hotel from Union Square you only have to walk two blocks and the hill isn't too steep. If you're heading down to the Financial District or China Town it's also not too bad. There is a cable car stop just outside the hotel but each time we tried to get on it was full; however, a cab ride was only $10 to Fisherman's Wharf, which actually makes it cheaper if there's more than one of you. We had breakfast in the hotel one day and it was delicious--lots of fresh fruit. The concierge was very helpful and recommended a great restaurant strip just down the street. The room was quiet and had plenty of room for luggage and our new purchases. I looked at many hotels before booking this one and I definitely think it was the right choice.

  • Stayed: August 2014, traveled with family
    • Location
3  Thank Georginadc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collins C, Front Office Manager at The Orchard Hotel, responded to this reviewResponded August 27, 2014

We appreciate your comment of your recent stay at our hotel. We must admit, this city is incredible and has so much to offer. We are happy to hear that you have a great time here in San Francisco. You have found the hotel very convenient located to most of your sightseeing. Thank you for the positive feedback regarding our staffs; and that you have liked our restaurant food and services. We are so glad you have concluded the right choice choosing the Orchard Hotel. Thanks again for taking the time to do this. We look forward to seeing you again very soon.
Regards
Collins Chu
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2014

From the moment we arrived the staff could not have been more helpful. Its location means this hotel is not budget or cheap but it is probably priced at the right point. The rooms are a little dated but they were immaculately kept and clean.
Right on the corner of Powell, you can catch the cable car to Fisherman's Wharf with ease, or just walk to Chinatown or Union Square in less than 5 minutes.
There are plenty of restaurants within easy reach and the doorman will be delighted to recommend something.
Top tip though is to book a parking package if possible as the cost and hassle of self-parking are a nightmare.

  • Stayed: August 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Andy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collins C, Front Office Manager at The Orchard Hotel, responded to this reviewResponded August 24, 2014

Thank you for the kind words regarding our staff, they really are a special team. From the doorman, Front Desk staff to Housekeepers… they really do their best to keep our guest as comfortable and happy as they can. We must agree. Our location is pretty hard to beat. You have everything quintessential San Francisco in any direction you stop out of doors. The location of the Orchard Hotel suites all business and leisure travelers; Most importantly our prices are set at the right point to ensure our guests with excellent value. Appreciate ever so much of your high recommendation. We Look forward to seeing you again soon.
Regards
Collins Chu
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2014

We just checked out after 2 nights at this hotel. First, the hotel is really well located. It is right next to the Cable Car stop. However, the cable car can be full, so it's nice that it's only a $10 cab ride to Pier 39/fisherman's wharf. Easy to walk to lots of dinner/shopping options from the front door. Very good staff eager to help. Rooms are pretty basis, bathrooms are OK, but location is great and I felt it was a good value.

  • Stayed: August 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Tony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collins C, Front Office Manager at The Orchard Hotel, responded to this reviewResponded August 24, 2014

Thank you kindly for the great review! You certainly said it best with our location. You can’t beat where we are positioned downtown with easy access to most of the main attractions. We are happy to hear that you have found our staff very eager to help; our room has lived to your standard. Overall you felt it was a good value experiences staying with us. We value your patronage and comments, and look forward to seeing you again in the soonest future.
Regards
Collins Chu
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2014

Well my review about this hotel is a little mixed. Great Hotel overall, extremely helpful and friendly staff - nice rooms in a central location. I came in from Washington DC via an early morning flight and had requested an early check-in which I got without any additional charge.
But a few details missed out - my coffee cup in the room was chipped at a very dangerous place which could have led to serious injury - thankfully I noticed it. The staff changed it immediately however.

However overall a great place to stay that I would definitely recommend.

  • Stayed: August 2014, traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank no_boundaries94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collins C, Front Office Manager at The Orchard Hotel, responded to this reviewResponded August 24, 2014

We appreciate your comments of your recent stay at our hotel. We are pleased to hear that you have liked the hotel location; and found our staff extremely helpful and friendly. We are happy to hear that we are able to accommodate your request for an early check in. We want to thank you for letting us know about the missed out details during your stay. We want to assure you that your comments have been addressed to the concerned personnel and department for the immediate attentions and improvement. We value guest’s feedback, they allow us to better improve our service to not only meet but exceed our guest’s expectations. We are glad that the overall experience of your stay was great and you will definitely recommend the Orchard Hotel. Once again, thank you for writing us the review. We look forward to seeing you again soon.

Regards
Collins Chu
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2014 via mobile

Great stop in San Francisco, the location is close to everything. North Beach, China town, Union Square. Good size rooms and lots of great plug ins. Nice, friendly staff, and extremely clean. Lots of restaurants close at hand. We'll be back.

Stayed: August 2014, traveled with friends
Thank Rob T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collins C, Front Office Manager at The Orchard Hotel, responded to this reviewResponded August 24, 2014

Thank you for the gracious review on our property and staff! We love reading guest’s review when they end with a promise to return. It makes us feel like we have accomplished what we set out to do, which is keep our guest coming back…! Glad to hear that you have great time in San Francisco. Hope to see you again very soon.
Regards
Collins Chu
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2014 via mobile

Stayed here for 3 nights in August 2014. The bellman was super helpful from the moment we got out of the car and checkin went smoothly . Our room was large and the bed was very comfortable . The hotel is located just a short stroll to union square and Chinatown . The only two negatives are the rooms are very outdated and the wifi drops in and out . I would stay here again .

Stayed: August 2014, traveled as a couple
Thank Ammie90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collins C, Front Office Manager at The Orchard Hotel, responded to this reviewResponded August 24, 2014

Thank you for the kind review regarding our hotel and staff. We receive so many compliments specifically pointing the service that our bellman gives our guest. They are indeed outstanding, attending to every guest’s request in details. We are happy that you also felt the room lived up to your expectations. We are so sorry to hear that the deficiencies of the WIFI connection had somehow disappointed your stay. Please rest assured, we have already addressed the issue to our internet vendor for their immediate rectification for improvement. We are happy to hear that despite of some negative experiences, you have decided to stay with us again. We value your patronage and comments, and look forward to seeing you again in the nearest future.
Regards
Collins Chu
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Orchard Hotel

Address: 665 Bush Street, San Francisco, CA 94108-3510
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in San Francisco
#8 Romantic Hotel in San Francisco
#8 Green Hotel in San Francisco
#10 Luxury Hotel in San Francisco
#11 Business Hotel in San Francisco
Price Range: $206 - $450 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Orchard Hotel 4*
Number of rooms: 104
Official Description (provided by the hotel):
Welcome to The Orchard Hotel, where boutique elegance and eco-awareness coexist beautifully. A green hotel near Union Square in downtown San Francisco, California, our boutique hotel offers outstanding service and an incomparable location. From our lovely entryway to our well-equipped meeting space, The Orchard Hotel captures the essence of style in San Francisco. At The Orchard Hotel, our distinctive boutique delivers a mix of classic charm, outstanding service and contemporary panache for both business and pleasure travelers. We are one of San Francisco's greenest hotels and one of the very first to earn the US Green Building Council's (USGBC) LEED-EB(R) (Leadership in Energy & Environmental Design) certification. Additionally, the hotel is recognized as a certified green business by the San Francisco Department of the Environment and proud sister property of California's first LEED-NC(R) certified property - the Orchard Garden Hotel. At The Orchard Hotel, green is a way of life. ... more   less 
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Also Known As:
Orchard San Francisco
Orchard Hotel San Francisco

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