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“Top Class in every way!!”
Review of The Orchard Hotel

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The Orchard Hotel
Ranked #11 of 228 Hotels in San Francisco
Certificate of Excellence
GreenLeadersGold level
Limerick
Level Contributor
174 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
“Top Class in every way!!”
Reviewed January 25, 2014

This was our 1st visit to San Francisco & on arrival we loved both this Hotel and its location. Only minutes walk from Union Sq - shops, bars, restaurants etc.. The Hotel itself is really fabulous. We found the staff amazing - friendly, helpful & always a smile/joke. We had breakfast included & tried a variety of dishes which were each as delicious as the next. I loved the wonderful airy & light dining room. Our Suite was incredible, overlooking the street we had a great view of San Fran, the cable car passed just below us & even though noisy during the day it didn't disturb us at night. We slept great! The suite was decorated beautifully, really comfortable with lots of space for everything... inc a Safe. Turn down service is really welcome after a long day sightseeing. Coming back to a warmly lit room with chocolates on the pillow a treat :) we had a separate sitting room & kitchenette area that allowed us to have a night in with amazing Pizza from just across the stress ( def a must if your visiting) we tried out a few restaurants along Belden Alley, just walk down Bush & take a left onto Kearney, Belden Alley is across the street on right.. lots of delicious food with plenty of variety. The Sights - We got a 3 day pass for $22 in Walgreens (on your right going down to Union SQ) that included Bus/Train/Cable cars.. we got to see all the sights using this. We found lots of interesting sights walking the streets ourselves as the city is laid out in grids & very easy to find your way. If you like to get tours just go to the tourist kiosk in Union SQ. The Hotel is uphill from Union SQ but only 1 really steep hill to climb.. BOY were we glad when we got to the Orchard, its another 3 steep hills up to Nob Hill.. When you're out walking most of the day having a hotel only a short climb back after dinner is a winner! Every part of our stay at the Orchard was truly amazing, we would most definitely recommend it & have already to our friends. When we return to SF we will stay here again. All the environmentally friendly products are incredible & everything spotless.. We chose this Hotel partly due to its Environmentally Friendly - Green ethos & our expectations were exceeded. We were amazed at how they had thought of everything from a Green perspective...even the biro's were made of cardboard, wood & only the part holding the nib & the ink was plastic. The water supplied was in plastic made from plant oils & biodegradable. All the toiletries were amazing & event the coffee/Tea was green. This is a real eye opener to every hotel.... IT CAN BE DONE and done amazingly... Well done to the Orchard..This Hotel is really amazing.. Can't fault a thing! Our thanks to all the Staff at the Orchard for making our trip truly amazing :)

Room Tip: We had suite 701... fabulous in every way, views, comfort, space & sleep quality.
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank EHMkm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collins C, Front Office Manager at The Orchard Hotel, responded to this review, January 26, 2014
Your first visit to San Francisco! Well, we are certainly honored that you have chosen to stay with us on your first voyage to the city. We are happy to hear that you have liked our tastefully appointed guest suite; and found it clean, spacious and comfortable. Downtown is so much fun. As you have mentioned, our location is just super! You have everything quintessential San Francisco in any direction once you stop out of the hotel doors. Appreciate your kind words regarding our staff. Guest service is one of our very best qualities. We focus on meeting our guest needs and our goals is your positive experience. Thank your so much for your recognition on our efforts as an eco-friendly hotel. It’s our mission to devote ourselves to creating an environmentally safe accommodation for our guests. Glad to hear that you have taken advantage of our promoted bed & breakfast package, and you have enjoyed the breakfast at our restaurant. We appreciate ever so much of your high recommendation. Yet , to hear that you will be staying with us again makes us even more grateful. We loved return guest and look forward to welcoming you back soon.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Perth, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 24, 2014 via mobile

Where to start... The orchard hotel was such a pleasant surprise. Clean and spacious rooms with an unparalleled service team.
The hotel was in a great location - from which we walked to ferry building, fishermans warf, Hayes street, golden gate park and haight and Ashbury with ease.
Pound for pound, the best hotel in the area.
Such a pleasant stay!

Stayed January 2014, traveled as a couple
Helpful?
1 Thank Catherine N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collins C, Front Office Manager at The Orchard Hotel, responded to this review, January 26, 2014
Thank you kindly for the great review. Perfection is definitely what we strive for. We are beyond pleased to hear that you have a pleasant stay with us. You also felt our room lived up to your expectations. Appreciate your kind words about our staff; they really are a special team. Caring, sincere and always willing to help guest in any way that they could manage. You certainly said it best with our location. You can’t beat where we are positioned downtown. Thanks again and look forward to welcoming you back soon.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ukiah, California
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 23, 2014

I would definitely stay here again. It was a little more than I wanted to pay but the staff was absolutely wonderful and did everything to make my stay perfect. The bed and room was very comfortable and a nice huge walk in shower. Great location as well!

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LibrarianLounge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collins C, Front Office Manager at The Orchard Hotel, responded to this review, January 26, 2014
We appreciate very much of the kind comments. We are thrilled to know that you have enjoyed your stay with us. Despite your saying that our rate was slightly off your range, you still concluded that it was indeed value worth; our overall service and amenities have met and even exceeded your expectation. Our convenient location also made your stay a perfect one. Thank you again for your time doing this. We look forward to seeing you again very soon in future.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
85 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed January 20, 2014

I've stayed at the Orchard several times in the past years. I still like the hotel and got an excellent rate for my stay, but I'd have to say the hotel fell short in several areas. Everyone is very friendly, but lobby staff gave me wrong information to most of my questions about San Francisco. Fortunately, I doubled checked online and got accurate information on Google and TripAdvisor. I had no maid service at all one day during a 4-night stay. I complained and never did get a satisfactory explanation or an apology. What I got instead was a comment card to fill out! Also, the hotel does not offer PBS on their selection of cable TV channels. Pluses are location and quiet. Still much better than average but not as nice a place as before.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveler1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collins C, Front Office Manager at The Orchard Hotel, responded to this review, January 21, 2014
We appreciate your comments of your recent stay at our hotel. We valued returned guests. They are like members of our extended family they comeback so often like you. At the Orchard Hotel, exceptional guest service is the foundation of our promise to our guests; we strive to provide every guest a consistent and exceptional experience. It has appeared that we fell short of your expectations and our goal during your stay. Please rest assured we have taken your comments very seriously to heart; all the issues are addressed to the concerned departments and personnel for their immediate attentions for improvements. On your next trip in town, I invite you to contact me directly in making the room reservation. I will personally assure you of a pleasant and enjoyable stay with us. Once again, we value your patronage. We look forward to having the opportunity to serve you again in the nearest future, and your experience of true Orchard Hotel in time.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 20, 2014

The Orchard Hotel was our first stop on our 3 week road trip in the USA. Turns out it was the best. We found the rooms to be clean, quiet, spacious and very comfortable - especially the bed. The rooms had quite a luxurious feel, bit came at a very reasonable price for a hotel so central. Having easy access to the Cable Car, Trolleys and Buses, the location was convenient to all of the things we were wanting to see. We ate at a few restaurants near the hotel - the Mexican one around the corner was particularly good value. We'd love to visit San Francisco again, and if we did, we would certainly stay at the Orchard Hotel.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Familyof5Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collins C, Front Office Manager at The Orchard Hotel, responded to this review, January 21, 2014
Thank you ever so much for the review. We are so happy to hear that your 3 week road trip in USA was a success. San Francisco is such a great city to choose to start the tour. We are also thrilled our hotel was a part of that positive experience. We couldn't have said it better ourselves. Our location as you mentioned, simple cannot be beat with easy access to all kind of activities and sightseeing. We are pleased that you have enjoyed our room and found it quiet, spacious and comfortable. Yet , to hear you will certainly stay with us again makes us even more grateful. We look forward to seeing you soon on your next visit to the city.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 15, 2014 via mobile

Friendly staff, rooms well sized and great location. People from reservation made a mistake and booked us one room knowing that we were five (two adults, three kids). When we got there we were informed that maximum occupancy was four, but the offered us a second room for half the price. It was not what we wanted, because we have small children, but ended up fine.

Stayed December 2013, traveled with family
Helpful?
2 Thank nicobalma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collins C, Front Office Manager at The Orchard Hotel, responded to this review, January 16, 2014
Thank you for taking the time to write the review. We are terribly sorry for the mistake that have made at time of your reservation. Please accept our sincere apology for all the inconveniences caused you. We are happy to hear that we were able to resolve the issue at your satisfaction. We are pleased to hear that you have liked our location; and you also felt our room and services lived up to your expectation. We value very much of your patronage. We look forward to having the opportunity to serve you again in the soonest future.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
75 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 13, 2014

My husband and I spent 5 nights in this hotel. We love the location that's super close to almost everywhere - union square, shopping malls, restaurants, cafes, cable car station, etc...
The room is spacious, very clean, and the furniture has the "european feel".
The only downside I can think of is the super soft bed, and no kettle to boil water. But all-in-all, we love this hotel, and will come back again.

Tips:The hotel is close to Powell station, if you are arriving at SFO airport, you can take BART and stop at Powell station (30 mins ride). The challenge is after you drop at Powell station, you either walk the steep step up to the hotel for another 20 minutes if you are with luggages, or get a cab if the line is not too long.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynna123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collins C, Front Office Manager at The Orchard Hotel, responded to this review, January 14, 2014
Thank you for selecting the Orchard Hotel as your choice accommodation during your recent trip to San Francisco. We are happy to hear that you have liked the hotel location; and found it easy access to almost everywhere that you have wanted to visit. We completely agree with you regarding our room, aren’t they comfortable with unique style. We appreciate very much of your comments. They allow us to improve our offerings to not only meet but exceed our guests’ expectation and to that, we are grateful. Thank you for the great review and we are indeed excited to hear that you will be staying with us again in future. Come back and see you soon.
Regards
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Orchard Hotel

Property: The Orchard Hotel
Address: 665 Bush Street, San Francisco, CA 94108-3510
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in San Francisco
#7 Green Hotel in San Francisco
#8 Romantic Hotel in San Francisco
#8 Luxury Hotel in San Francisco
#11 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Orchard Hotel 4*
Number of rooms: 104
Official Description (provided by the hotel):
Welcome to The Orchard Hotel, where boutique elegance and eco-awareness coexist beautifully. A green hotel near Union Square in downtown San Francisco, California, our luxury boutique hotel offers outstanding service and an incomparable location. From our lovely entryway to our well-equipped meeting space, The Orchard Hotel captures the essence of style in San Francisco. At The Orchard Hotel, our distinctive boutique delivers a mix of classic charm, outstanding service and contemporary panache for both business and pleasure travelers. We are one of San Francisco's greenest hotels and one of the very first to earn the US Green Building Council's (USGBC) LEED-EB(R) (Leadership in Energy & Environmental Design) certification. Additionally, the hotel is recognized as a certified green business by the San Francisco Department of the Environment and proud sister property of California's first LEED-NC(R) certified property - the Orchard Garden Hotel. At The Orchard Hotel, green is a way of life. ... more   less 
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Also Known As:
Orchard San Francisco
Orchard Hotel San Francisco

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