This was our second time at this hotel. Based on an outstanding experience four years ago, we rebooked for a magical long weekend. The location was still great and the rooms were comfortable but the sense we had is that cost controls are in place despite the fact that this is still a relatively pricey place.
The halls and elevator shaft were frigid with no evidence of heating outside the rooms. The breakfast room/bar was understaffed with one poor staff who struggled to meet customer needs. We got some serious stomach upset from the appetizers that were on offer so that made us wonder how many times they had been reheated. The hotel actually rented out the whole bar and restaurant on the Saturday night to a private party -the heck with the guests apparently.
This hotel has apparently invested in spa facilities but could use work on the main floor. A properly staffed bar and a front desk staffed by people who were more responsive would be a start. Heating in the rest of the hotel in December would help too.
- Official Description (provided by the hotel):
- Welcome to The Orchard Hotel, where boutique elegance and eco-awareness coexist beautifully. A green hotel near Union Square in downtown San Francisco, California, our luxury boutique hotel offers outstanding service and an incomparable location. From our lovely entryway to our well-equipped meeting space, The Orchard Hotel captures the essence of style in San Francisco. At The Orchard Hotel, our distinctive boutique delivers a mix of classic charm, outstanding service and contemporary panache for both business and pleasure travelers. We are one of San Francisco's greenest hotels and one of the very first to earn the US Green Building Council's (USGBC) LEED-EB(R) (Leadership in Energy & Environmental Design) certification. Additionally, the hotel is recognized as a certified green business by the San Francisco Department of the Environment and proud sister property of California's first LEED-NC(R) certified property - the Orchard Garden Hotel. At The Orchard Hotel, green is a way of life. ... more less
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- Also Known As:
- Orchard San Francisco
- Orchard Hotel San Francisco