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“Nice hotel, Good location” 4 of 5 stars
Review of The Orchard Hotel

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The Orchard Hotel
Ranked #9 of 235 Hotels in San Francisco
Certificate of Excellence
GreenLeadersGold level
London, United Kingdom
Level Contributor
209 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
“Nice hotel, Good location”
4 of 5 stars Reviewed April 5, 2013 via mobile

The location is convenient for the Powell Street cable cars and for Union Square and transport links in Market St. If you use BART to get to Powell it is a stiff up hill walk to the hotel. However San Francisco is al, l hills so get used to it!

The room was fine and clean as was the bathroom - lovely large shower. The daily room service left something to be desired. The coffee we used wasn't replaced, additional flannels were left (we had 5 on our last day there), the number of towels varied by day.

Front desk service was good.

We didn't eat in the hotel and so can't comment on the food.

Overall good value for money, good location and we would stay here again.

  • Stayed April 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank BrianTJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collins C, Front Office Manager at The Orchard Hotel, responded to this review, April 7, 2013
Thank you for taking your time to share your experience during your recent stay with us. We are happy to hear that you found our hotel convenient located to all kinds of activities and sightseeing. You have also liked our Front Desk service and our room is clean and comfortable.. However, we are sorry to hear that our Housekeeping services have disappointed you. We want to assure you that your comments have been addressed to the concerned department for the immediate attentions and improvements. It is also our mission to provide our guest the best and consistent service possible. Please contact me in person to make arrangement for your next visit. I will assure you of a pleasant and enjoyable stay with us. Once again, our sincere apology for the inconveniences caused, and look forward to welcoming you back in the nearest future.
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,555 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (353)
Date | Rating
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English first
Tucson, Arizona
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 5, 2013

This is a lovely hotel with very friendly and helpful staff. I was traveling alone,
and the gentleman who serves breakfast is a true professional who
made me feel so welcome. My room was very quiet and tastefully furnished.
The room and bathroom were both bigger than the typical small boxes of S.F. hotels
in this price range. The only negative is that Bush Street is up some steep hills from
Union Square, so, if you're on foot as I was, be sure that doesn't bother you.
For me, it was good exercise!

Room Tip: Ask for a room that does not face Powell--a very noisy street, indeed.
See more room tips
  • Stayed March 2013, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank martell80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 2, 2013

I stayed at the Orchard hotel for a week at the end of March. The hotel location is good (just two blocks from the Union square), close to all shopping and dinning sites and to all means of public transportation. The hotel staff was very helpful and friendly. My room was spacious, with two windows, equipped with a small refrigerator, mini locker, TV set and tea/coffee facilities. The bathroom was spacious too. I used the same day dry cleaning service ($12 for a jacket). You need to keep in mind that the hotel is located on a steep hill slope, but for me it was a pleasant walking exercise.
What I did not like was the outside noise (too thin window shields) and a very slow WiFi Internet connection most of the time, even in the nights. I used to stay at the Chancellor Hotel or at the Cornell Hotel de France in that area (this time they were completely sold out) and advise you to do so.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Michaelnov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collins C, Front Office Manager at The Orchard Hotel, responded to this review, April 7, 2013
Thank you for choosing to stay at the Orchard Hotel during your recent visit to San Francisco. We appreciate very much your time sharing with us the experience of your stay. We are glad to hear that you have liked the location of the hotel and are pleased with our overall services. However, we are sorry to learn that the uncontrollable noise factor outside of the hotel and the deficiency of hotel WIFI internet connection have disturbed your stay with us. Please accept our sincere apology for the inconveniences which may have caused you. Please rest assured, we have taken immediately attentions to rectify issues for improvements. In order to regain your faith to Orchard Hotel, I would like to invite you to contact me directly to make arrangement for your next visit. I will personally see to it that you will receive a quiet and comfortable accommodation and that your stay will be enjoyable. Once again, we value your patronage and comments. We look forward to having the opportunity to welcome you to the Orchard hotel again in the nearest future.
Collins Chu
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed March 31, 2013

Great price for a well-maintained and comfortable hotel. The staff is friendly and helpful. Terrific central location made it easy to get to all attractions and many restaurants and shops are within walking distance. Free Internet and drinking water were a nice bonus.

  • Stayed March 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MadisonTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 27, 2013

We needed to stay in SF last minute for the night. Hotel is perfectly located near gate to Chinatown. Easy walk to many sites. Staff suggested restaurants and things to do. Suite was beautiful but near elevator so constant low hum. Only reason not 5 stars was 25 mins wait after check-in to find out when room was ready. I would go again.

  • Stayed March 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank enolfo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Jakarta Raya, Indonesia
Level Contributor
77 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed March 26, 2013

My second time in the hotel. Considering the corporate rate that they gave me, this Hotel was really a steal considering great service, clean & spacious room ... Will definetly stay in this Hotel again next time in SF!

  • Stayed March 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ASoekadis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connecticut
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed March 25, 2013

stayed for 3 nights. our room was reasonably sized and in good shape. the place was quiet. the small fridge came in handy and the staff was very friendly. the location can't be beat and the prices are very reasonable.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank jklugmn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Orchard Hotel

Property: The Orchard Hotel
Address: 665 Bush Street, San Francisco, CA 94108-3510
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in San Francisco
#7 Green Hotel in San Francisco
#7 Luxury Hotel in San Francisco
#8 Romantic Hotel in San Francisco
#11 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Orchard Hotel 4*
Number of rooms: 104
Official Description (provided by the hotel):
Welcome to The Orchard Hotel, where boutique elegance and eco-awareness coexist beautifully. A green hotel near Union Square in downtown San Francisco, California, our luxury boutique hotel offers outstanding service and an incomparable location. From our lovely entryway to our well-equipped meeting space, The Orchard Hotel captures the essence of style in San Francisco. At The Orchard Hotel, our distinctive boutique delivers a mix of classic charm, outstanding service and contemporary panache for both business and pleasure travelers. We are one of San Francisco's greenest hotels and one of the very first to earn the US Green Building Council's (USGBC) LEED-EB(R) (Leadership in Energy & Environmental Design) certification. Additionally, the hotel is recognized as a certified green business by the San Francisco Department of the Environment and proud sister property of California's first LEED-NC(R) certified property - the Orchard Garden Hotel. At The Orchard Hotel, green is a way of life. ... more   less 
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Also Known As:
Orchard San Francisco
Orchard Hotel San Francisco

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