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“Night Staff has a real attitude problem”
Review of The Orchard Hotel

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The Orchard Hotel
Ranked #13 of 228 Hotels in San Francisco
Certificate of Excellence
GreenLeadersGold level
Abu Dhabi, United Arab Emirates
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Night Staff has a real attitude problem”
Reviewed November 21, 2012

I stayed several nights at this hotel, but unbenknownst to me, they lock the door at 2am. I came 10 minutes late, and tried both doors, assuming, of course, like most hotels, they'd be open. But they didn't, and after a couple attempts of trying both doors, a man finally appeared and grudgingly opened the door and had a massive chip an his shoulder and berated me for trying the doors too amny times.
Like I said, I was at this hotel for several night, and I'm a paying CUSTOMER, and this guy treats me like a child. I called him from my room afterwards to complaina bout his attitude, and he said he was angry because I had "tried the door too many times." Huh?
My advice: there are several hotels within a block of this hotel that do not have this policy of this attitude. Try them first.

Room Tip: Higher floor and away from the cable car tracks.
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  • Stayed November 2012, traveled on business
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Helpful?
2 Thank geepat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vdeltoro, Front Office Manager at The Orchard Hotel, responded to this review, December 1, 2012
Before I begin, allow me to thank you for sharing your experience of the Orchard Hotel on TripAdvisor. At the Orchard Hotel, we take much pride in servicing our guests. One aspect of service that we hold with the utmost highest regard is the safety of our staff and guests. With that said, we lock the entrance doors at midnight as a safety measure so that non-guests are not able to access the hotel without the knowledge of our staff. Most boutique hotels follow this same procedure. With that said, we appreciate your patronage & would be more than obliged to be of service upon your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Stowe, Vermont
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 20, 2012

Perfect location, close to everything but not in amongst the noise.Courteous, friendly and helpful staff throughout the property. Clean rooms and quiet so you can actually sleep! Breakfast in the Daffodil restaurant was superb.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Paula J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed November 19, 2012

Nice hotel, as others have written it's not luxurious but still quite nice given the price compared to other surrouding properties. Great location with a cable car stop literally right outside the door and only two blocks from Union Square. It's also not too far from Market Street where more nice shopping can be found, and if you're up for a 1 mile walk or so, you can easily get down to The Embarcadero to sightsee around the Port of San Fran, and then walk a bit further into Fisherman's Wharf (or if you're feeling lazy, take the cable car). Staff was very friendly and my room was clean and well-attended. My only real complaint was with the wireless, which was SO SLOW....1.3 Mbps for you techies, and this was both in my room and the lobby, so it was not a proximity issue. Apparently other folks have complained about the same pathetically slow wireless, so let's hope an upgrade is on the to-do list, espeecially if you need to get work done wirelessly while staying here. Otherwise, as previously noted, the hotel was quite nice, in a great location, and a good "buy" for the money.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank H C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
1 review
Reviewed November 19, 2012

The hotel was clean, the staff friendly, and the accommodations were great! The location of the Orchard is perfect; I was able to walk to my conference at the Moscone Center in under 15 minutes, not to mention the amount of restaurants, bars, and shopping that were also in walking distance. I would recommend this hotel to anyone. Keep in in mind there is another Orchard Hotel (I believe same owners) on the 400 block, this one is on the 600 block (up the street).

Thank you for also being eco-friendly Orchard!

  • Stayed November 2012, traveled on business
    • Value
    • Location
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Helpful?
Thank Elizabeth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anchorage, Alaska
1 review
Reviewed November 13, 2012

The Orchard Hotel was great - friendly and helpful staff, very convenient to shops, food, transportation, training location, and overall a pleasant, comfortable room. The only downside was the cleanliness and shower- the carpet in the room had a few stains and the water pressure in the shower was almost non-existent. Aside from those two things, the hotel was great and would definitely return.

Room Tip: King deluxes on the 3rd floor were great - not noisy at all and could see th cable cars go by out th...
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JessieG0912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 7, 2012 via mobile

We stayed for over 6 nights and on 3 occasions as we were travelling in and out San Francisco. Rooms might need updating but were very clean - decor is classic style and sufficient for travellers. Quiet too and we were on the tenth floor and in the back. The only thing is the fridge seems to have a low alarm sound in the night which might be disturbing. Overall it's recommended stay as its mainly clean comfortable and friendly staff . Might help with more hot water kettles . Unsure why this is not common in America as in Europe or Australia.

  • Stayed October 2012
    • Value
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Helpful?
2 Thank eyoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
northfield, ct
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 6, 2012

This hotel was terrific. We were there Sept. 11 to Sept. 16. It was our first trip to San Francisco. Found the hotel on TA. What a great choice. The staff was genuine; friendly, smart, competent, and helpful. Example, one of the doormen offered us tickets to the theater because he couldn't go. We went
The mattress was so comfortable we called when we got home and the main desk was more than willing to share the mattress info. We now have new mattresses. After we left and headed south Irealized I left a sweater in the room. A phone call to he hotel resulted in the sweater being in the mail when we got home. Cornell? From the start he was tremendous. We needed a good cup of coffee after the trip. He sent us down the hill and well ask him where you can get a good cup of coffee. Hint: it's not Starbucks. Thanks Cornell.

  • Stayed September 2012, traveled as a couple
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Helpful?
3 Thank litman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Orchard Hotel

Property: The Orchard Hotel
Address: 665 Bush Street, San Francisco, CA 94108-3510
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in San Francisco
#8 Romantic Hotel in San Francisco
#8 Green Hotel in San Francisco
#11 Luxury Hotel in San Francisco
#11 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Orchard Hotel 4*
Number of rooms: 104
Official Description (provided by the hotel):
Welcome to The Orchard Hotel, where boutique elegance and eco-awareness coexist beautifully. A green hotel near Union Square in downtown San Francisco, California, our luxury boutique hotel offers outstanding service and an incomparable location. From our lovely entryway to our well-equipped meeting space, The Orchard Hotel captures the essence of style in San Francisco. At The Orchard Hotel, our distinctive boutique delivers a mix of classic charm, outstanding service and contemporary panache for both business and pleasure travelers. We are one of San Francisco's greenest hotels and one of the very first to earn the US Green Building Council's (USGBC) LEED-EB(R) (Leadership in Energy & Environmental Design) certification. Additionally, the hotel is recognized as a certified green business by the San Francisco Department of the Environment and proud sister property of California's first LEED-NC(R) certified property - the Orchard Garden Hotel. At The Orchard Hotel, green is a way of life. ... more   less 
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Also Known As:
Orchard San Francisco
Orchard Hotel San Francisco

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