We came to San Francisco all the way from the UK. We had booked a room at this hostel about one month in advance. The day we booked the room we made a mistake and put the wrong day in the booking. We immediately called to tell them about it. We were told the problem had been solved and that our booking was now confirmed. We wanted a private bedroom with private toilet and shower. They said it was fine. We called again about one week before the trip, to make sure everything was fine. When we arrived there they did not have our booking. We were offered a room with shared toilet and shower facilities, which we did not accept because it was not what we had booked. We suddenly found ourselves in SF with no place where to stay. They did not bother in helping us to find another room and never gave us a refund for the booking fee (15 dollars). The entrance to the hostel and the reception looked pretty dirty. The staff was not helpful at all. We wasted time and money.
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