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Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf
Ranked #44 of 230 Hotels in San Francisco
Certificate of Excellence
Reviewed September 17, 2013

My wife and I have stayed at lots of HI / Express properties and this is THE WORST !! The rooms are shabby, dirty, very old, and have not been updated for years. The carpets were filthy, the paint was pealing off the wall, etc. When I inform the front deck about their policy of fixing thing or that part of your stay is Free, the answer I received was ...." this is a very busy property". Not sure how that fits in with the problem, except to conclude that they are just taking in the money, and do not care about the client.......... They have all the business that they can handle.The breakfast was minimal, too many people scarfing down the food and no replenishment or service people to clean the tables. A real turn off. This is not the quality one expects from a HI property. GO AT YOU OWN RISK. I wrote a note to put this is in writing for the hotel manager, Mr. Johnson, and it took him 30 plus day to reply, and then only a"white wash" and said that I should return to see the changes. He should be more interested in his clients and the property, than he is. VERY POOR MANAGEMENT. YOU HAVE BEEN WARNED !!!

Room Tip: From my experience, look at the room BEFORE you pay.
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  • Stayed: August 2013, traveled as a couple
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1  Thank Joseph Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brainchip, Manager at Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf, responded to this reviewResponded September 18, 2013

Hello,

I am so sorry that you did not have a great stay with us. I do hope you reach out to call any MOD in order to speak about how we could have accomadated you better during your stay. Until then Safe travels and warm regards

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1,099 - 1,105 of 2,652 reviews

Reviewed September 16, 2013

I Choose This Hotel Because of Its Location. What A Great Hotel. Clean Rooms And Very Comfortable. Breakfast In The Morning Was Just Right. Walking Distance To FishermansWharf. I Would Not Hesitate To Stay There Again.

  • Stayed: September 2013
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Thank Coccire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephen l, Front Office Manager at Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf, responded to this reviewResponded September 17, 2013

Thank you for staying with us at the Holiday inn Express Fisherman Wharf San Francisco Coccire and we are glad that you enjoyed your stay with us. We will see you again in San Francisco.

Holiday Inn Express Management Team

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Reviewed September 15, 2013

We had 5 nights at the Holiday Inn Express in August. The hotel was in a great position a short stroll to many activities and great restaurants. The room was very comfortable and clean, the hot breakfast was more than adequate and had no trouble getting a table.Reception staff where very helpful.

  • Stayed: August 2013, traveled as a couple
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Thank Balloons2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephen l, Front Office Manager at Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf, responded to this reviewResponded September 16, 2013

Thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco Balloons2 and you are correct, our hotel location is really convenient to many activities and great restaurants. All of our staff are really friendly and we also upgraded to have wifi in our rooms as well, hope this will invite you to come and stay with us again in San Francisco.

Thank you
Holiday Inn Express Management Team

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Reviewed September 15, 2013 via mobile

We were in the side annex to the main hotel. Rooms were clean and comfortable but very basic and a bit dated. Location is fabulous though. Walk to the wharf or trolley. Lots of great restaurants nearby. Don't miss Ghiardelli chocolate factory a short walk away, great ice cream there too. And clam chowder in a bread bowl at the wharf. See the sea lions there too on the pier.

  • Stayed: January 2013
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Thank vidulichm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephen l, Front Office Manager at Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf, responded to this reviewResponded September 16, 2013

Hi Vidulichm

Thank you for staying with us but i believed you stayed at our sister property the Holiday Inn Fisherman Wharf instead of the Express because the Holiday Inn had 2 buildings which the Express did not. but anyhow our location are all really great as we are close to pier 39 and the wharf. Thank you

Holiday Inn Express Management Team

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Reviewed September 12, 2013

We had 3 nights in mini suite. The location is nice. You can go to Fisherman's Wharf or go catch a cable car within 5 mins. Love it! Do expect tourists around. They served hot breakfast but you might need to get up a bit early for less crowd. (Before 8 am should be fine.) Reception and concierge were very helpful and friendly. Only thing we don't like are some worn decors (i.e. torn carpet) but it's just minor.

  • Stayed: August 2013, traveled with friends
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2  Thank Alisara V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brainchip, Manager at Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf, responded to this reviewResponded September 14, 2013

Hello,

Thank you so much for sharing your thoughts on your last stay with us. I am so glad you enjoyed your mini suite as well as our location. I am also happy you found our staff helpful and friendly. We do hope to see you soon.

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Reviewed September 8, 2013

We had booked a suite for our family of five and were pleasantly surprised at the size of it, it was very spacious even with the bed settee left down. We did have issues with the air conditioning but staff were very helpful at all times. Location is excellent, a short walk to Fisherman' wharf. Breakfast was included which is a bonus but it was extremely busy most mornings with people standing around waiting for tables.
The hotel advertises having laundry facilities but they are not actually in this hotel, they are in the holiday inn down the road which was an inconvenience lugging laundry bags around.

  • Stayed: August 2013, traveled with family
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Thank JohnsonJ3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephen l, Front Office Manager at Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf, responded to this reviewResponded September 9, 2013

Thank you for staying with us at the Holiday Inn Express Fisherman Wharf san Francisco Johnson3 and we are glad that our family suites fits comfortably for you and you family. Our staff is efficient to take care of our guests. We are working to provide more seating for our breakfast area also, maybe next time you visit us we will receive a 5 star service from you.

Thank you
Holiday Inn Express Management Team

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Reviewed September 7, 2013

We had a 2 night stay in the family room. Two queen beds and a double bed settee. Our 3 teenage kids had no problem fitting in the room. The room was spacious, even with the bed settee dow.

Excellent location, 2 minutes walk to Fishermans Wharf and only a short (up hill) walk to Little Italy and China Town.

Staff were very helpful and were always able to help us with directions.

  • Stayed: August 2013, traveled with family
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1  Thank Jon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephen l, Front Office Manager at Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf, responded to this reviewResponded September 9, 2013

Thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco Jon A and We glad that our family room is big and spacious for you and your family. Our staff are always really helpful and we will keep up our great customer service.

Hope to see you again in San Francisco.

Thank you
Holiday Inn Express Management Team

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Additional Information about Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf

Address: 550 North Point Street, San Francisco, CA 94133-1312
Phone Number:
Location: United States > California > San Francisco > Fisherman’s Wharf
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
#30 Family Hotel in San Francisco
#55 Romantic Hotel in San Francisco
#76 Business Hotel in San Francisco
Price Range: $167 - $554 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf 3*
Number of rooms: 252
Official Description (provided by the hotel):
Whether for business or leisure, reserve a stay at Holiday Inn Express Hotel & Suites in San Francisco Fisherman s Wharf. At a top option among San Francisco hotels near Fisherman s Wharf, delight in a locale with easy access to attractions including: Pier 39, Ghirardelli Square, Alcatraz and Bay Cruise Ferries while cable cars nearby provide transportation to Union Square, Chinatown and Moscone Convention Center. Experience the Bay City from the comfort of our San Francisco lodging. Enjoy a complimentary continental breakfast at our downtown San Francisco, California hotel before exploring the area. At day s end, retreat to our San Francisco hotel and unwind in a spacious room appointed with our plush Simple Smart Bedding Collection and complimentary Wi-Fi. Upgrade to our San Francisco suites providing wet bars with microwaves and refrigerators. Complimentary amenities include local phone calls, a business center and a fitness center. Travel San Francisco and book your room at Holiday Inn Express Fisherman s Wharf hotel for unrivaled comfort and value. Check our specials for superb savings on San Francisco, California vacations. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites San Francisco Fisherman`s Wharf
Holiday Inn Express San Francisco
Holiday Inn San Francisco
San Francisco Holiday Inn
Holiday Inn Fishermans Wharf
Holiday Inn Express Fishermans Wharf

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