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Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf
Ranked #44 of 230 Hotels in San Francisco
Certificate of Excellence
Reviewed August 12, 2013

Clean hotel, basic breakfast but its free!!
Great location within walking distance of pier 39 and all the attractions.
Remember this is a busy part of town and you pay to be near the attractions, yes a breakfast was a line up - not too long to wait....
We had a mini suite with 2 beds, fridge and microwave , just hate the paper cups!! But could see Alcatraz and the bay in the distance. Very quiet room and helpful staff.
Great place for location, price a bit steep, breakfast ok, wifi terrible!

Stayed: August 2013, traveled with family
Thank Chrispk2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf, responded to this reviewResponded August 28, 2013

Dear Chrispk2,

Thank you for staying with us and providing us with your valuable feedback. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible.

Once again, thank you for your feedback and we hope to have the pleasure of welcoming you back again very soon.

Sincerely,

Janice A
Case Manager
IHGCare

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1,142 - 1,148 of 2,656 reviews

Reviewed August 12, 2013

Hotel was ok. Rooms tend to be a little small in San Fransisco. Breakfast was a bufferr & it was good. For the short amount of time that we spent in the room it was doable. Front desk was pleasant, as was housekeeping!

  • Stayed: July 2013, traveled with family
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Thank Cathie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shirleygu, Front Office Manager at Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf, responded to this reviewResponded August 21, 2013

Dear Cathie J,

We would like to take the time of thanking for staying with us at the Holiday Inn Expres & Suites in Fisherman's Wharf. We're sorry to hear that you had such a short stay, but we do hope to serve you again in a future visit.

Thank You,
Management

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Reviewed August 12, 2013

Hotel is located near the wharf and probably has one of the best locations in the area. We walked to lots of the major attractions (Wharf, Pier 39, Alcatraz, Lombard Street, Ghirardelli Square etc.). As for the accommodations we parked our car with the valet on site... price was around $50/ day but that is expected in the city. The hotel common areas were clean and updated and staff was very accommodating. When our rental car was hit in the valet, they were quick to solve the problem. We booked the mini-suite which was spacious but could use updating with a flat TV, new couch (ours had burn marks), and furniture was a bit worn. The bathroom was very clean and updated.. we appreciated the bath and body products! As for breakfast, we went down around 8 each day and although the area was full, we always were able to get a table. The food was always full and ranged from typical cold fruit and such to the pancakes, gravy biscuits, meat, and eggs. They even had turkey sausage! My biggest complaint over breakfast was that there was no one in the dining room to clean off tables... by the end of breakfast they were dirty and sticky! Overall the staff was great as was the facility. If I were ever to return to San Fran, this would be the place for me!

Room Tip: Upper floor not facing North Point Street... can hear road noise if a light sleeper!
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  • Stayed: July 2013, traveled with family
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1  Thank Adam D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2013

This hotel was average at best. Had to ask for an extra rollaway which had been booked, this was accommodated no problem. View was terrible over a square blocked roof looking into other rooms. Breakfast was ok but very busy had to queue for pancake machine. This was a budget hotel but we didn't pay budget prices although it was August.

Stayed: August 2013, traveled with family
Thank NAM1511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shirleygu, Front Office Manager at Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf, responded to this reviewResponded August 19, 2013

Dear natbag,

Thank you for you're kind post. We are glad that we we're able to accomadate you're needs while being a guest with us. We do understant that at time we might not be able to offer views only due to the way the hotel was designed. As far a our breakfast area we are looking into expanding to accomodate our guest's more comfortably. Hopefully, we see you back when the change is done. Thank you again for choosing the Holiday Inn Express & Suite as you're preferred choice.

Thank You
Management

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Reviewed August 8, 2013

Picked this hotel because the so called suite offered a sleeper sofa. When I checked in I was assigned a regular double room with a sofa that was not a sleeper sofa. There was not even room to open it if it was a sleeper. Went back to the front and informed them the description of the suite I had booked included a sleeper sofa. The front desk clerk, Joseph, informed me that I had booked a mini-suite and not a family suite. I once again stresses that the room description on the Internet disclosed that there was a sleeper sofa. I further explained that I needed the sleeper since I have a special needs child who requires to sleep alone and that we were a family of 4. Joseph then took by reservation print out went to the back room and then accommodated us by placing us in a handicap accessible "suite" with a sleeper sofa. He was not the friendliest person and just shy of being rude. The suite was very dated and drab, but clean. There are no "good" views from this property but it is centrally located in Fisherman's Wharf. The Hyatt is right across the street and the Holiday Inn is next door. The hotel does not have wifi in the rooms. They are also not well insulated and you can here all the hallway and plumbing noises. The breakfast is not very good and very crowded. However, the Hollywood Cafe next door to the hotel is superb! The valet staff was friendly and quick. Valet parking was $45 per day plus tax and includes in and out privileges. Overall, I feel that this hotel is overpriced and outdated. I gave it a 3 because it was clean and had good location.

Room Tip: I recommend you call the hotel and obtain a full description of the suite you are booking.
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  • Stayed: July 2013, traveled with family
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Thank Yoyi412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf, responded to this reviewResponded August 23, 2013

Dear Yoyi412,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment regarding cleanliness.

However, We’re sorry about the room confusion, food selection and the poor customer service provided by our front desk. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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Reviewed August 8, 2013 via mobile

This is the first negative review I have left. I didn't realize te complete absence of customer service in HI express (my fault) but at $450 a night for a 2 queen room this was terrible.
Terrible breakfast with lines flowing right through to the lifts, queues for the lifts, no wifi, ancient tv, paper cups and utensils.
Maid ignored the do not disturb sign and woke our baby.
Hubby got stuck for 4 hours at Alamo waiting for our car (that's another story) and I couldn't get any assistance to check out of the room with 3 small children, 3 car seats, a pram and 10 pieces of baggage by myself.
I now know the express version of the HI is a no service hotel but I can't believe what they charge for the absence of service.
Room was fine and location was great, but I would not stay here again.

  • Stayed: August 2013
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1  Thank tiggy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf, responded to this reviewResponded August 24, 2013

Dear tiggy2,

Thank you for taking the time to write us a review regarding your recent stay. Providing excellent customer service is one of the things we pride ourselves on and we are sorry to read that in this case you feel we have fallen short of your expectations. This is definitely not up to our standards and we are constantly working on improving the quality of service provided. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Janice A
Case Manager
IHGCare

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Reviewed July 30, 2013

Stayed here 4 nights, nice friendly staff, clean hotel, my only complaint was, ok I know this will sound strange but there are no snack machines in the building. Drink machines are provided but on a late night snack run its rather odd when the front desk looks at you like you are from mars when you ask if there are any snack machines in the building cause the signs say snack and ice machines on your floor but the "snack" machine is not there, just drinks. I don't like going out at night in new places so even walking around the block was out for me.
Overall, this is a great location as others have stated being in walking distance to the wharf.
As for the "bums", there are a lot of homeless people in the San Francisco area. They didn't bother anyone and I wasn't afraid to walk pass them on the sidewalks. I never encountered any in the hotel itself.

  • Stayed: July 2013, traveled as a couple
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3  Thank Nolafam1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFWharf, Manager at Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf, responded to this reviewResponded August 14, 2013

Dear Nolafam1,

We appreciate you taking the time to leave your comments here on Tripadvisor. We are so happy to hear that you had a good time here in San Francisco's Fisherman Wharf. Come back and see us, and we will look into providing late night snack options.

Thank you,

Management

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Additional Information about Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf

Address: 550 North Point Street, San Francisco, CA 94133-1312
Phone Number:
Location: United States > California > San Francisco > Fisherman’s Wharf
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
#30 Family Hotel in San Francisco
#55 Romantic Hotel in San Francisco
#76 Business Hotel in San Francisco
Price Range: $177 - $510 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf 3*
Number of rooms: 252
Official Description (provided by the hotel):
Whether for business or leisure, reserve a stay at Holiday Inn Express Hotel & Suites in San Francisco Fisherman s Wharf. At a top option among San Francisco hotels near Fisherman s Wharf, delight in a locale with easy access to attractions including: Pier 39, Ghirardelli Square, Alcatraz and Bay Cruise Ferries while cable cars nearby provide transportation to Union Square, Chinatown and Moscone Convention Center. Experience the Bay City from the comfort of our San Francisco lodging. Enjoy a complimentary continental breakfast at our downtown San Francisco, California hotel before exploring the area. At day s end, retreat to our San Francisco hotel and unwind in a spacious room appointed with our plush Simple Smart Bedding Collection and complimentary Wi-Fi. Upgrade to our San Francisco suites providing wet bars with microwaves and refrigerators. Complimentary amenities include local phone calls, a business center and a fitness center. Travel San Francisco and book your room at Holiday Inn Express Fisherman s Wharf hotel for unrivaled comfort and value. Check our specials for superb savings on San Francisco, California vacations. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites San Francisco Fisherman`s Wharf
Holiday Inn Express San Francisco
Holiday Inn San Francisco
San Francisco Holiday Inn
Holiday Inn Fishermans Wharf
Holiday Inn Express Fishermans Wharf

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