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“Perfect family hotel on the wharf.” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf

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Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf
Ranked #55 of 233 Hotels in San Francisco
Certificate of Excellence
Spokane, Washington
Level Contributor
81 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Perfect family hotel on the wharf.”
4 of 5 stars Reviewed December 27, 2012

We booked this hotel based on review here. It was really easy to find and honestly so much closer to the wharf the I expected. Think I was expecting vegas size blocks. This hotel is so close to the wharf, has a safeway and 2 walgreens within a block or two.

Things I liked about this hotel. Location was perfect, we could walk quickly to wharf. Check in was quick and friendly, breakfast was busy but a good selection of items including pancake machine. The beds were comfy ( a bit harder then mine at home), shower was always hot with good pressure. Blacked otr shades, fairly quiet street besides the 6am food service delivery honking. computer/printer was easy to use, quick and worked perfectly.

Things that could be improved. We booked this because free Wi-Fi was important to us. What I didn't know was it is NOT in the room and only available in the lobby. Also the tv worked fine but such a small variety of channels was pathetic. After a long day of touring around a few more good channels would be great. If you love ESPN it was 4 of the 20 channels. I knew parking was high but valet was the only option and by the time it was all said and done it was over $50 per night. (the room was 100). Note-there is a Hertz rental office one block down.

Only one incident at the hotel was our next door neighbors decided to have a party and start smoking cigars. The smoke instantly flowed in our room. YUK!! However after calling the front desk they immediately address it and even put a ozone machine to clean out the air quickly. By the time we got up in the am you couldn't smell it at all. The hotels says $250 fine for smoking in the room.

We would definitely stay here again.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank 1cutemom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,213 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (346)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
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English first
Baltimore, Maryland
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 25, 2012

We stayed here for four nights towards the end of December. We were thrilled to be able to walk to all that Fisherman's Wharf/Pier 39 have to offer. We did have to cab to the Golden Gate Bridge though. The hotel was definitely not the most luxurious, but it was clean and spacious. I was disappointed that we had no view whatsoever - many of the rooms face inward to an empty "courtyard." So we couldn't see anything except other people's rooms, and therefore had to keep the curtains shut the whole time. The free breakfast, though not gourmet by any means, was enough to last us through lunch without breaking the bank at a nearby cafe every morning. Like someone else mentioned below, the towels in the bathroom are paper thin. We had them replaced every single day because they just wouldn't dry before the next shower! Other than that, we got a great night's sleep every night with no noise to complain about.

Overall, for a grad student on multiple-night stay with a limited budget, this place was a great find. It also seemed to be popular for families with children. But if I had more money, I'd stay at a higher end place!

Room Tip: Request exterior-facing rooms if you want something to look at. Request interior-facing rooms if you...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Allison738
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sparks, Nevada
Level Contributor
2 reviews
4 of 5 stars Reviewed December 22, 2012

This hotel is perfectly located at Fisherman's Wharf. The staff was cordial and efficient. The room was clean with extra pillows on each bed. The breakfast was just ok. There was a lot of variety, but the biscuits and the gravy were cold to luke warm. All in all, we would definitely stay there again. The breakfast/lunch place next door (Hollywood Cafe) serves an excellent lunch and breakfast for a reasonable price. There is a Safeway store a couple of blocks away if you want to pick up some snacks for the room.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank GPW898
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montréal
Level Contributor
171 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed December 20, 2012

Was there last week.

Chech in was fast + little gift as priority club member,

Great location for wharfs, marina, presidio, fine art museum and Russian Hill visiting - little bit far from Golden Gate park,Mission & Castro.
But the bus & street car (Mason) are just the next corner and there is a lot of bike rental all around.

I had a mini-suite with a king size bed, a sofa, a wet bar, micro-wave and mini fridge.
And yes it's a little dated - old style big 27" tv, very old carpet and old "melamine" counter.

My suite was on the first floor, far from the elevator with an interior view - the window faced other rooms in a kind of courtyard. No view to the sky !
Consequence: I had to close the curtains for my entire stay. My room was sooooo dark !!!! ” But on the other side, it was really quiet.

The wifi doesn't work in the room but the free internet works fine if you connect your laptop using the internet cable that is provided in the room.

The free breakfast was ok. No problem finding a place for me to sit even at different times.

There is a Trader's Joe and a World market on Jones 2 corners (Mason) from the hotel.
Fresh food, prepared meals and lot of wine.

Room Tip: If you don't want feeling depressed - ask for an external view.
See more room tips
  • Stayed December 2012, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank NRRobinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crestwood, Kentucky
Level Contributor
244 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed December 20, 2012

Staff was very helpful from check-in to check-out. They merged two reservations into one for a seamless stay. Awesome area. Can walk to nearly everything. Short walk to street cars or cable cars for everywhere else. Good dining nearby. Recommend a game at ATT Park during baseball stadium. Thanks for a great stay!

  • Stayed June 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Douglas H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed December 19, 2012

We stayed as a family of four with two small children earlier this month. The location was perfect as was the service. Yes the rooms are a little dated but most importantly they were clean. No wifi in room was a huge downer for us as in the evenings when kids are asleep my husband and I generally get on the Internet and correspond back home and or plan and confirm the rest of the holiday. Unfortunately we were not able to do that this particular stay !! Breakfast was ok ... Not ideal for us traditional aussies but did put something in our tummies to get the day started. Would stay again :-)

  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Amy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Carlos, California
Level Contributor
51 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 stars Reviewed December 19, 2012

The hotel is in a great location and the rooms are pleasant albeit not large. But typical for San Francisco. The rooms are clean, the public spaces the same.

I got excellent customer service at the front desk in making arrangements for the fact that they did not have two bed rooms regardless of my reservation. I however received the noisiest room. It was behind the elevators which is bad but that coupled with the fact the doors to not reach the ground and are apparently constructed of paper- it was too much. A group of Asian tourists gathered outside my room at the crack of the morning and it sounded like they were shouting in my ear. I am a very heavy sleeper and was unable to sleep the noise was so bad. I truly have a hard time recommending this hotel on this basis. What is the point of a hotel if you wake up at whatever time some other crazy traveler decided to talk in the halls?

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank melcalbear2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf, responded to this review, January 7, 2013
Dear melcalbear2000,

Thank you for taking the time to write a review about your stay. I am pleased to know that you find our location adequate to your needs and room clean, the housekeeping team takes great pride in their work and they will be happy that it has been mentioned. I can assure you that your comfort and satisfaction are of utmost importance to us and want our guests to have the best sleep possible when away from home and I am very sorry the outside noise kept you awake during your stay. I understand your frustrations and only ask that if you encounter these kind of problems please just let the Manager on Duty know so they can try to resolve the issue right away. Nevertheless, I appreciate you bringing this matter to our attention as the feedback we receive from our guests like you, enables us to target problem areas and take the necessary actions to improve our guest services.

We look forward to having the opportunity to host you in the near future to allow you to experience our commitment to quality and service. Please accept my best regards.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf

Property: Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf
Address: 550 North Point Street, San Francisco, CA 94133
Phone Number:
Location: United States > California > San Francisco > Fisherman’s Wharf
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
#55 Romantic Hotel in San Francisco
#57 Family Hotel in San Francisco
#77 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf 3*
Number of rooms: 252
Official Description (provided by the hotel):
Whether for business or leisure, reserve a stay at Holiday Inn Express Hotel & Suites in San Francisco Fisherman s Wharf. At a top option among San Francisco hotels near Fisherman s Wharf, delight in a locale with easy access to attractions including: Pier 39, Ghirardelli Square, Alcatraz and Bay Cruise Ferries while cable cars nearby provide transportation to Union Square, Chinatown and Moscone Convention Center. Experience the Bay City from the comfort of our San Francisco lodging. Enjoy a complimentary continental breakfast at our downtown San Francisco, California hotel before exploring the area. At day s end, retreat to our San Francisco hotel and unwind in a spacious room appointed with our plush Simple Smart Bedding Collection and complimentary Wi-Fi. Upgrade to our San Francisco suites providing wet bars with microwaves and refrigerators. Complimentary amenities include local phone calls, a business center and a fitness center. Travel San Francisco and book your room at Holiday Inn Express Fisherman s Wharf hotel for unrivaled comfort and value. Check our specials for superb savings on San Francisco, California vacations. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites San Francisco Fisherman`s Wharf
Holiday Inn Express San Francisco
Holiday Inn San Francisco
San Francisco Holiday Inn
Holiday Inn Fishermans Wharf
Holiday Inn Express Fishermans Wharf

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