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“Willie's Trolley Tour”

Gray Line San Francisco
Ranked #112 of 326 Tours in San Francisco
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: Our company offers tours in the Northern California region, including Wine tours in Napa Valley and day trips to Yosemite National Park. We offer Hop on Hop off Buses around the city and Guided tours around the city. We are now offering tours to Monterrey Bay and Muir Woods National Monument.
Useful Information: Activities for older children
Reviewed December 12, 2012

I have read some of the other reviews and can agree that the tour itself takes a long time to go around. However, you do stop at all the main sights which takes time. We were fortunate to be on Willie's trolley first up and he made the trip fun and interesting. He was entertaining and informative and although we froze up on top of the trolley, we still enjoyed the tour! He picked us up on our second time around and it was just as enjoyable. Willie also took us on the Christmas Light tour at night and we laughed all the way through it. This was just a night time version of the day tour, pretty much, but the lights were beautiful and we met some lovely people. Thanks Willie for the wonderful tours of SF.

Thank Megzi18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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in 55 reviews
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in 23 reviews
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in 12 reviews
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"bay cruise"
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1,440 - 1,444 of 1,711 reviews

Reviewed November 29, 2012

i have booked through viator. they have the best deal online but not worth it as they have the least number of buses to go around. i waited for 30-50 minutes just to wait for the hop on hop off bus. when the shuttle bus came and mentioned it to him, he didn't believed me as he said 20 minutes is usually the waiting time. in short, he didn't believe me! since i have shown dismay, he apologized.
i have met few tour guides on the hop on hop off but 3 out of 5 were average in knowledge and there was this one guide who didn't know his craft and asking his partner for some facts. PAUL was the best as he was putting effort on his guiding with matching music and advised us where to go and the best thing to do.
will never book anything on super sight seeing again!!!

Thank free_radical08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2012

They say there is a bus coming. You will wait. See other buses take people on their tour. And still you wait. Need a bathroom. Sorry you get to go around the corner to the Holiday Inn. Forget that sign about being a customer. BUYER BEWARE.

We final got tired of waiting and made our way home by ourselves. Waited an hour for their Damn bus but wrote this review during that time.

Thank bedbug4222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2012

Sucky service. Drop off took an hour of wait and the customer service rep was keep telling us few more minutes before the drop off van arrived. Bad bad service

Thank henpatel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 18, 2012

We were at first put off by the busing from our hotel to the main office, another bus (after switching buses) to the first tour departure point, then onto the ferry to go to Alcatraz. This took over two hours and we were already tired! However, the visit to Alcatrz was so interesting, we were content with our choice of this company. Then, in the afternoon after more "busing" we finally arrived at Muir Woods for an adequate amount of time to visit. Kenneth, our driver and commentator made it all worth while. If we were to do this over again, I think I'd look around to see if there could be a better way. Well, maybe we'd see if we could hire Kenneth to take us on a private tour!

Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric_SST, Sales Manager at Gray Line San Francisco, responded to this reviewResponded November 21, 2012

Thank you for your review. As you said, a full day of sightseeing can be tiring, and I apologize if that took away from your experience. It's funny that you mention private tours, as one of our new products for 2013 will be just that!

I will be sure to pass your comments on to Kenneth as the drivers love to hear that their work is appreciated.

Thank you again for your review,
Eric Lynberg, General Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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