OK. Where the hell do I even begin?
We arrived for a 5 night stay yesterday and we were expecting a grim place for the price. Turns out I would have been happy if the place was just grim, but grim just isn't the word. When arriving at our room we opened the curtains to let some light into the damp dingy dirty room and realised we were next to a heap of fag dimps and rubbish, so we couldn't even open the window to let out the stale fag and weed smell. We got into bed a little squeamish and were woke by the loudest rustling in our room ever. And it takes a LOT to wake me up. My partner had ear plugs in and it even woke him. Turns out it was a HUGE mouse running through all of our bags. We ran to reception but noone was there so spoke to a security guard who shouted over our complaint and stated 'well we can't control it..' but moved us into another room anyway. Again, an absolute dive. We managed to get a couple of hours of interrupted sleep through the noise of scurrying after spending 3 hours on the crap wifi looking for another place to stay. If mice isn't bad enough we were sat in the middle of the bed to keep away from the cockroaches and huge bedbugs covering the walls. Obviously I'm covered in bites today. As soon as the receptionist returned at 9am we asked for a full refund which turned into an extremely loud and aggressive shout off between me, the receptionist and my partner as he, at first, was not willing to refund us, but I wasn't prepared to pay for a second in that place.
We have just arrived at a hotel called hotel north beach. A bit more pricey but absolutely lovely. Friendly staff and clean and pleasant with lovely guests. STAY HERE! Do NOT stay at the Europa. It will be the worst thing you ever do.
I'm a back packer and have stayed in some dives but this is just unbelievable. Just for a bit of an added extra too, they have a big permanent resident community who smoke weed and get absolutely bladdered in the halls and run around you, we felt like the only travellers/holiday makers there.
You HAVE to take this seriously, I would not wish a night like ours on anyone. It will ruin San Francisco for you if you stay there, and that would be such a Shame. This place is in desperate need of a visit from the health authorities and should NOT be advertised as a hotel.
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