During a recent trip family to SF, my wife and I decided to go out for a night without the kids. We ended up at Frances thanks to other reviews (Lonely Planet, I think). We got there a bit late and though the place was packed, we were warmly accommodated, the wait wasn't long and we were “checked on” an update while we waited (no more than 15 minutes). The service was friendly, warm and knowledgeable. The house wine at $1 an inch was a good choice. We shared appetizers and entrées. The salads were refreshing and light, the soups and breads delightful, and the meats were perfectly grilled with a lovely sauce. A desert selection of several “small sweets” capped of a great meal. By the time we finished we were one of the only tables left. Rather than feel hurried, our waiter and remaining staff chatted with us and answered our questions about the meal, the restaurant, etc.
The only downside of the evening is the noise level. Obviously this lessened as the placed thinned out. They need to do some baffling or other sound-proofing. It was very loud. To the point where several times at the beginning of the evening I had to ask my wife to interpret the waiter’s remarks as she was closer to my wife. Other than the noise, a great evening.