I and a friend of mine wanted to do a city tour in San Francisco and we booked this hostel. When we arrived and got our room we were astonished to see that there was only a single bed! I thought: ok, it is my fault, I have not really realized that double room is not a twin room. As we are not gay, staying the same bed was not an option for us at all. So we went downstairs to the check-in and asked for another room, but the woman was really very unfriendly and laughed us out - this is the first time I experienced such unfriendly stuff - laughing out is a no-go!
On every my question we were told to "talk to my manager" - ridiculous! Some time later the manager came (he was very friendly by the way) and gave us a sleeping bag - this is the way we spent all the days there - one of us was sleeping on the floor! - They didn't want to refund anyhing. When we checked out and picked up our baggage the same unfriendly woman didn't even say a good bye and didn't us take a shower: "guys, you checked out, I don't think you can take a shower here" - she laughed.
It is worth mentioning that on one of the days there was another woman on check-in who was very fine, so if you are lucky you will have her, you'll definitely have other impression.
Concerning the hotel: the furniture is ok, the room really deserves its 1-2 stars, it is ok. The showers and toilets are clean. The location is ok, on foot you walk 30 minutes to the very center. So if you are a pair and are prepared for that unfriendly woman from the stuff you will be ok here. My rating is badly influenced by her and the fact that they don't have twin rooms has to be clear to everything in advance. Thus only 2 points!
- Official Description (provided by the hotel):
- The Casa Loma Hotel offers beautifully furnished rooms in a modern setting right in the heart of the City. We're within walking distance to Alamo Square, Hayes Valley, Haight, Golden Gate Park, Japantown, the Mission, and the Castro. ... more less
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