This wonderful venue is small enough to be intimate while being big enough to accommodate some great bands. We travelled to San Francisco to the UK specifically for a show here, and while we were thrilled with the bands, we found the staff to be pretty abrupt in their attitude. In short, this is a great venue which is let down by the intimidating and unhelpful events team.
Once we'd reached the front of the line, the aggressive staff on the door almost forced us to re-join at the end of the line again because we'd stopped to ask someone a question on the way in. We also had backstage passes, and none of the staff knew what we should do or where we should wait. In the end, after many conversations with rude and unhelpful people, we missed the opportunity to go backstage (an event we had travelled more than 5,000 miles for). The people who were left to pick up the pieces were apologetic, but it should never have happened in the first place.
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