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“THEY GAVE MY CREDIT CARD TO ANOTHER CUSTOMER.”
Review of RN74

RN74
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Ranked #487 of 5,737 Restaurants in San Francisco
Certificate of Excellence
Price range: $25 - $100
Cuisines: French
More restaurant details
Restaurant details
Good for: Romantic, Business meetings
Dining options: Dinner, Late Night, Reservations
Dining style: Casual Dining
Neighborhood: SoMa
Cross street: Fremont and Beale
Transit: BART: Embarcadero Muni - F: Market St & Main Bus: Beale St. at Mission St
New York City, New York
Level 4 Contributor
42 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“THEY GAVE MY CREDIT CARD TO ANOTHER CUSTOMER.”
Reviewed November 5, 2013

In the history of restaurant mess ups, this one takes the cake. I'm really appalled at the service at the RN74. We went here because I really liked Michael Mina the restaurant and we were eager to try his wine bar. The service from the very first second was lacking. It took forever to get drinks and food, our server seemed to have no clue how to do anything. At the end of the night, I paid and got my card back. I didn't look at the name on my card because I assumed it was the same card I handed to the server to pay. The next morning I realized that they gave me another customers card and they couldn't find my card. After all the hassle I went through trying to locate my card and give the women back her card, it ruined most of my day in San Francisco.

RN74 really should have done something here for us after all the trouble they put us through. The manager made no amends whatsoever. No apology, no trying to take anything off our cards, it was really amazing. I have never seen this at restaurant before. Michael Mina might be great but the people he chooses to run his restaurant - oy.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank hls417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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239 reviews from our community

Visitor rating
    89
    98
    34
    15
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Napa, California
Level 6 Contributor
120 reviews
89 restaurant reviews
common_n_restaurant_reviews_1bd8 45 helpful votes
“Hip spot, bit slow between courses”
Reviewed November 2, 2013

We were told the noise level was off the charts...but it was not that bad considering glass & concrete decor...this dining spot was recommended to us..a young hip crowd for the most part except for our gray hair!
We enjoyed the apps pâté & escargot..then a very long wait for our mains, duck, which was good, steak with frites which was pricey for what it was...the high light of the meal was French Crullers with 2 dipping sauces....it was excellent....
With so many dining venues in San Francisco don't think we will go back...

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Napafoodlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oakland, ca
Level 3 Contributor
23 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Once Again, disappointed”
Reviewed October 31, 2013

It seems that Mina hires people that they then indoctrinate into the cult of Michael. Today, at lunch we ran into this again. Arrogant waiter, sometimes non-existent, and rude. It was quite evident that our table was having a discussion and he insisted on telling us about specials. Then we didn't see him for 10 or 15 minutes. At that point, it was evident to 'management' that nothing had happened at our table, thus they might not be able to turn it. Voila, manager. Anything wrong? Would you like to order? Drinks were then refilled....then our waiter comes back.

One would assume that if a table doesn't order appetizers, then perhaps after 2 folks have ordered main dishes only, without first course, that the other 2 diners wouldn't be having first courses either. But no, let's press for additional orders, thus putting my guests on the spot.

It's a sell situation. And this kid was way over his head. No explanation about what "dressed" on the burger means. So after a lecture about how "chef recommends medium on the burger" and why, we waited. Drinks empty. Manager again. Everything alright? No, we haven't seen the kid for 10 minutes, and there are empty drinks,. We'd like to order another.

Then lunch comes. The burger was more than underwhelming. Someone else trying to emulate Bistro DB in NY, and it didn't work. 2 dishes were ok, 2 not.

And dessert? The manager brought the menus, but the kid couldn't be bothered. Check please, whoosh, table cleaned off and by the way, don't let the door hit you on the rear on the way out. No tip, except I put a little on there as the manager did try and work it.

Not a good experience. It will be a while before I go back. It had been 6 months and I know why.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank sandi1Oakland_Ca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quebec
Level 5 Contributor
57 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
“Very decent experience”
Reviewed October 21, 2013 via mobile

Beside the fact that I found the place a little bit too dark at night, the food was good and service very warm. The wine card is somehow very impressive, with a lot of "grand-cru" by the glass! Try the Comte cheese souffle...

Helpful?
Thank Jerome_Quebec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Luis Obispo, California
Level 3 Contributor
18 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Amazing dinner experience!!!”
Reviewed October 21, 2013

My girlfriend and I went here for dinner and the venue is very elegant without being stuffy. I just loved the train ticker showcasing the last bottle wine and it puts on a show as it changes. The duck wing and frog leg appetizers were excellent! The pears & champagne dessert is a must have and really stole the show for us! Great wine list as well. Will definitely be coming back.

Visited October 2013
Helpful?
Thank curvanord75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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