Stayed 2 nights at the Marriott Union Square while in San Francisco with my family.
We arrived late (@ midnight) - and were greeted immediately by friendly staff at the door and the check in counter. We were given our keys quickly, and the room was quiet, clean and quite comfortable. A bit small, but that was expected.
The location of the hotel is excellent -- nearby are many fantastic restaurants, a Trolley stop is across the street, and a short walk to Chinatown and many other tourist locations. We even walked to the Wharf -- not too bad if going downhill! :-)
Note: the concierge lounge was not open on the weekend. Did not have an opportunity to evaluate.
We did have an issue with our room during the second night - and the hotel staff dealt with it quickly and professionally. We were impressed with the follow-up customer service (even the next morning), and appreciated the hotel staff's follow up with us, even as we were checking out. It is nice to see this level of customer service in time when many hotels are lacking in this.
We will be heading back to San Francisco next year, and will plan to stay again at this hotel.
- Official Description (provided by the hotel):
- The San Francisco Marriott Union Square hotel offers a prime location with San Francisco's most vibrant address. Hop aboard a cable car or enjoy Union Square shopping just steps from the hotel. Also near popular Nob Hill and Chinatown, the San Francisco Marriott Union Square is an excellent choice for hosting meetings and events. ... more less
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- Also Known As:
- San Francisco Marriott Union Square Hotel San Francisco
- Marriott San Francisco
- Crowne Plaza Union Square