After having read the reviews for the Marriott Union Square I wasn´t sure whether I should book it or not as some of the feedback was very mixed. But due to the Iphone 5 release a lot of other hotels were booked and I wanted to stay central.
On the positive side:
The hotel is ideally located for a city and shopping trip to San Francisco.
We took the BART to Powell Street underestimating the steep hills of SF - but we managed to drag our luggage up to the Marriott.
Union Square is just a minute away and a Starbucks as well as a diner is just across the street in case you want to have breakfast elsewhere. Also the cable car turning point Powell Street is close as is a cable car stop on the next corner. China town and several restaurants are in close walking distance.
We stayed in one of the refurbished rooms on the 28th floor (2815) and during weekdays a continental breakfast was included. The room was spacious and clean and quite quiet. Even with open windows it was not too loud as we were so high up but you obviously heard the police sirens.
The room included bathrobes, an iron & ironing board, a hairdryer, a safe and a coffee maker. The room and bath were cleaned thoroughly every day and the bed was very comfy.
The continental breakfast is located in a seperate room on the 28th floor and offered a good variety if you are not too much in to English breakfast with eggs and sausages.
Which leads to the negative:
The breakfast room can only be opened with your room card to be held against a not obviously placed card reader. We were not the only guests rattling at the door as no signs indicate how to open it. But instead of service staff one of the other guests helped us out. Breakfast is a buffett so you have to help yourself which is fine if everything is available and refilled. Unfortunately that was not the case. Staff was not very attentive and only refilled on request. Plates and glasses were partially dirty and I had to dig out a clean cup myself.
When addressing staff and raising this I felt as if I was disturbing them - they were not outright rude but very indifferent and hardly reacted - and did nothing!
Same was valid for most reception staff: When asking for advise on where to eat out or for directions most were indifferent and one was outright rude. One reception lady though was a single light of friendliness in an otherwise dark sea of rudeness.
Another downside was the WIFI which you had to pay for which I would expect to be included in such a hotel. Also WIFI reception in the room was quite poor as was the speed.
Nonetheless I would recommend this hotel for a shopping and sightseeing visit if you can book a refurbished room on one of the upper floors AND given you are not too fuzzy about good service. Also you should eat breakfast elsewhere which should be easy in such a central location.
- Official Description (provided by the hotel):
- The San Francisco Marriott Union Square hotel offers a prime location with San Francisco's most vibrant address. Hop aboard a cable car or enjoy Union Square shopping just steps from the hotel. Also near popular Nob Hill and Chinatown, the San Francisco Marriott Union Square is an excellent choice for hosting meetings and events. ... more less
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- Also Known As:
- San Francisco Marriott Union Square Hotel San Francisco
- Marriott San Francisco
- Crowne Plaza Union Square