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“Ideally located hotel for a SF city trip”

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San Francisco Marriott Union Square
Ranked #45 of 227 Hotels in San Francisco
Certificate of Excellence
GreenLeadersGold level
Hamburg, Germany
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Ideally located hotel for a SF city trip”
4 of 5 bubbles Reviewed January 13, 2013

After having read the reviews for the Marriott Union Square I wasn´t sure whether I should book it or not as some of the feedback was very mixed. But due to the Iphone 5 release a lot of other hotels were booked and I wanted to stay central.

On the positive side:
The hotel is ideally located for a city and shopping trip to San Francisco.
We took the BART to Powell Street underestimating the steep hills of SF - but we managed to drag our luggage up to the Marriott.
Union Square is just a minute away and a Starbucks as well as a diner is just across the street in case you want to have breakfast elsewhere. Also the cable car turning point Powell Street is close as is a cable car stop on the next corner. China town and several restaurants are in close walking distance.
We stayed in one of the refurbished rooms on the 28th floor (2815) and during weekdays a continental breakfast was included. The room was spacious and clean and quite quiet. Even with open windows it was not too loud as we were so high up but you obviously heard the police sirens.
The room included bathrobes, an iron & ironing board, a hairdryer, a safe and a coffee maker. The room and bath were cleaned thoroughly every day and the bed was very comfy.
The continental breakfast is located in a seperate room on the 28th floor and offered a good variety if you are not too much in to English breakfast with eggs and sausages.

Which leads to the negative:
The breakfast room can only be opened with your room card to be held against a not obviously placed card reader. We were not the only guests rattling at the door as no signs indicate how to open it. But instead of service staff one of the other guests helped us out. Breakfast is a buffett so you have to help yourself which is fine if everything is available and refilled. Unfortunately that was not the case. Staff was not very attentive and only refilled on request. Plates and glasses were partially dirty and I had to dig out a clean cup myself.
When addressing staff and raising this I felt as if I was disturbing them - they were not outright rude but very indifferent and hardly reacted - and did nothing!
Same was valid for most reception staff: When asking for advise on where to eat out or for directions most were indifferent and one was outright rude. One reception lady though was a single light of friendliness in an otherwise dark sea of rudeness.
Another downside was the WIFI which you had to pay for which I would expect to be included in such a hotel. Also WIFI reception in the room was quite poor as was the speed.

Nonetheless I would recommend this hotel for a shopping and sightseeing visit if you can book a refurbished room on one of the upper floors AND given you are not too fuzzy about good service. Also you should eat breakfast elsewhere which should be easy in such a central location.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HHDeern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,739 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (370)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Lausanne, Switzerland
Level Contributor
144 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
2 of 5 bubbles Reviewed January 8, 2013

Yes, the location just off Union Square is really good, but there are so many great hotels in this area that it takes more than location to make me return. And this hotel does not have it. We had problem after problem at the Marriott Union Square in the 7 days we stayed here. From knocking on our door when the Do Not Disturb was clearly on the door and we were sleeping off jetlag from a flight from Beijing, to having staff who could not offer simple directions in the city, to not knowing what an adaptor is for European electrical devices, it seems as if staff are hired to do a job that they are not trained to do. Truly, they all seem completely at a loss for the simplest request. I finally complained after 5 days of problems, and while the manager was sincere and really heard my concerns, I just think the problem goes deeper than the abilities of this night manager. They need a major service overhaul!!! I recommend that you try one of the other many great hotels in the Union Square area.

Room Tip: ASk for a room that doesn't face the front of the hotel. It is quite loud on the street below.
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stacey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbury, New York
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed January 8, 2013

This hotel is in a perfect location...easy to get around entire city from this spot. The hotel is very pretty and kept up very well. We had a high floor and the view was terrific. For gold members, the executive lounge is very good with hordeuves and desserts and beverages but know it is not open on the weekends. There is a computer and TV and was very comfortable.
As for Alcatraz tickets, you can get them online prior to three days going but you can also go the morning of your choice and stand on line for tkts. Important tip, the ticket booth doesn't open until 8am but you need to get there way ahead of time. We got on line about 6:35 and almost didn't get tickets! I would suggest being online by 6:15 the latest. Everyone in your party must be there and cannot leave the line! You will not be let in if you leave...even for coffee! Who wants to do wait another day...do it early one morning and see Alcatraz...worth the wait.
As for staff at hotel, everyone was very nice and friendly...especially Aby at the front desk, Kathy and Vanessa ( concierage) and housekeeping. Hotel is by Chinatown...Hunan Homes was great and recommended by front desk.
As for parking, skip the hotel parking ( $50 a day) and park at the Stockton and Sutter lot around the corner...about $30 daily and about $18 on weekends.
We had a great time visiting the city and stayed at this hotel for all five nights. If given the choicem, we would definitely stay here again...very good choice!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aericken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
73 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed January 8, 2013

Everything was just fine! We stayed in a junior suite on the 25th floor. The view was stunning, the room was big with an extra pull-out bed that we needed since we were 3 people. The bathroom was modern and everything worked. Breakfast was great and they had a special holiday price for a buffet for 14 dollars which was good value. The location was perfect too, with everything within walking distance,

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Regina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
114 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 bubbles Reviewed January 5, 2013

The Marriott was very comfortable, large rooms, perfect positioning to Union Square and public transport. Staff were really helpful and friendly. Did not dine here so cannot rate this service. Would definetely stay here again when visiting San Francisco.

Room Tip: We selected a higher level room which was comfortable and very quiet
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kimbo08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Cruz, California
Level Contributor
72 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed January 5, 2013

It was our first time staying at this hotel right around the corner from Union Square. Reasonable parking was right next door and everything we needed was within walking distance. The hotel was clean, friendly and efficient. The room was spacious and quiet with a nice view. We had some appetizers at the the little lounge in the lobby before dinner and it was perfect. Will stay here again.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JiuJitsguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 2, 2013

The Staff: I loved this Marriott from the moment I walked in and was greeted by a smiling man named Robert. Robert checked me in and gave me points as well as amenities, apologizing for the the concierge lounge being closed due to the holiday! I didn't even ask! I have stayed at many Marriotts for work and it is always great to be treated so kindly when I travel for leisure. When we had noise issues with our neighbors partying a little too loudly, they immediately took care of it. Even the valet/taxi guys were wonderfully welcoming.

The Location: The location was perfect. It was right by Union Square, Chinatown, the financial district and a quick refreshing walk to the bay. There are many delicious restaurants around for a quick bite to eat!

The Room: The room was very clean and up to par with any nice Marriott. The walls were thin enough to hear the partying neighbors but not thin enough to hear normal sounds like snoring, talking, TVs, etc.

Overall, this was a wonderful stay and the next time we come to SF, I hope to stay here again!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank roadwarriorette21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about San Francisco Marriott Union Square

Property: San Francisco Marriott Union Square
Address: 480 Sutter Street, San Francisco, CA 94108-3901 (Formerly Hotel 480)
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#12 Green Hotel in San Francisco
#22 Business Hotel in San Francisco
#27 Luxury Hotel in San Francisco
#37 Family Hotel in San Francisco
#43 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — San Francisco Marriott Union Square 4*
Number of rooms: 400
Official Description (provided by the hotel):
The San Francisco Marriott Union Square hotel offers a prime location with San Francisco's most vibrant address. Hop aboard a cable car or enjoy Union Square shopping just steps from the hotel. Also near popular Nob Hill and Chinatown, the San Francisco Marriott Union Square is an excellent choice for hosting meetings and events. ... more   less 
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Also Known As:
San Francisco Marriott Union Square Hotel San Francisco
Marriott San Francisco
Crowne Plaza Union Square

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