Although this hotel is on the edge of the Tenderloin District, it's much nicer than many of the reviews on this site might lead you to believe. (Yes, the area IS iffy.) I stayed there for 2 nights and found the room to be extremely clean, nicely updated, and overall "up to par". The young adults working the front desk were fantastic - pleasant, helpful, and eager to fix anything that wasn't quite right. I think, though, that they are not usually the ones working there. Kudos to them for being so pleasant, though.
The room had a very nice couple of beds, both of which had really comfortable mattresses. However, each bed had only 1 blanket, and there were no extra blankets in the room, which I found to be really weird. My colleague and I were at a convention, in a room with 2 double beds. When we requested more blankets, the hotel only had one. ONE. Really? So she gave me the blanket and threw her coat onto her bed. That should not have to happen.
There were some weird things wrong. WiFi did not work in my room (#204). Breakfast was from 8-10 (great if you are a senior citizen on vacation, not so hot if you are a business traveler.) The housekeepers couldn't seem to remember to leave coffee cups in the room to work with the coffee pot and coffee. The lighted makeup mirror wouldn't light. The hair dryer was a gazillion years old and close to useless. And the clock radio was dead. There was no tub stopper when I checked in, but they did bring me one upon request.
The bathroom had a wonderful Toto Toilet and a shower/tub combo that is elaborate, elegant but WAY TOO COMPLICATED. You can overdue the elegance thing when something is too hard to figure out. There was a framed posted on how to work the shower, and even then, I had baths that were little more than tepid and initially assumed that they simply had the temperature turned down. Eventually, as we were about to leave, I had the Ah Ha with how to make the shower and tub water come out at a reasonable temperature. I have never seen anything like it and wish I had taken a photo of the instruction poster. To the hotel's credit, they did have the poster. But the printing on the faucet itself was super hard to read (push and turn or something along those lines)....
The last thing I have to mention is parking. I reserved this room through the travel agency used by the National Association of Realtors for the NAR conference in San Francisco. I told the reservation clerk that I needed a room with 2 beds as I had a friend sharing the room with me, but we didn't want to share a bed. What no one told me is that this hotel only allows one car per room. Had I known that upfront, I never would have made the reservations with my non-refundable payment.
Our cost was $249 per night, or $590 for two nights with taxes, fees, etc. Long story short: not a bad hotel, but way, way too expensive for both the location and the shortcomings. I'm sure the price was due to my last-minute reservation through NAR and the fact that the conference caused hotels near Moscone to sell out.
Would I stay there again? No. I think that some of the issues are fixable: the weird stuff wrong in the room, the upfront disclosures about parking, the availability of little things like blankets, coffee cups and tub stoppers. The area cannot be fixed. The price - well, that's a factor of the market. But certainly no one should pay what we did to stay there.
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- Also Known As:
- Alexis Park San Francisco Hotel San Francisco