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“Poor service and bad location”

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Alexis Park San Francisco
Ranked #165 of 229 Hotels in San Francisco
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Poor service and bad location”
Reviewed September 29, 2013

Creepy neighborhood. Wifi did not work at all. The room was ok but they called us in the morning to know when they could go ahed and clean our room, disregarding the "do not disturb" sign we put on the door. Also loud neighborhood and thin walls, you can hear people shouting in the street in the middle of the night. This hotel is really expensive considering the poor service and the bad location. My advice is stay away from this place

Stayed September 2013, traveled as a couple
Helpful?
1 Thank deuspi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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133 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Chester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 6, 2013

We stayed here for three nights. This is in the mission area of San Francisco there are three missions a minute up the street and the area is flooded with homeless people and drug addicts because they stay near the missions to avoid being arrested and to get a place to stay for a night. On one evening we arrived back to find a man on the stairs to the room. We are not people who are easily intimidated or frightened but walking back to the hotel even early evening not late was quite unnerving. We were told not to walk around at night by a guide on a tour we went on.

The hotel room was ok, sink in room rather than bathroom but not a big deal. The walls are really thin and you can hear everything in the next rooms. The staff were odd to be honest for the first few days we weren't allowed in the office and had to do everything through the glass and microphone facility which doesn't help matters and in that area is not pleasant. They weren't particularly helpful either the only thing they helped with were directions for the bus to the airport.

Breakfast is not really breakfast it's cereal in the office(when your allowed in) you have to take a tray from your room and take your breakfast back with you. None of this is explained to you.

Not great and would not recommend.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stacey o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Singapore
Level 1 Contributor
3 reviews
Reviewed August 14, 2013

I did not really enjoy my stay at this hotel while on my trip to US, California in August 2013. I stayed in 4 different hotels/motels during my 10 day stay in US

For the price paid, it is really not worth it to stay here.

The service rendered by the person at the counter is very poor. He is unfriendly, intimidating and not amiable at all. He's always angry. Doesn't make the stay enjoyable at all.

Breakfast does not contain a wide variety, and it runs out fast.

Wifi is pathetic and doesnt work. Might as well say "No wifi included here"

Insufficient parking space at this motel.

They do not have sufficient "Do not Disturb" signs. When I requested for no room service, I returned to the hotel only to find out that someone had entered my room to open the window curtain. This is not professional at all

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yi Xiang H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Örebro
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 29, 2013

The rooms are ok, but the neighborhood is really awful. Doesn't feel safe even during daytime. Wifi wasn't working for the 3 Days we were there. Staff was not serviceminded. Stay away from the Tenderloin!

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eric T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 22, 2013

I never rate hotels but this time it was so bad that I had to share my experience with you:
the only exotic thing that I can say about this motel is the name...ALEXIS PARK hotel ...sounds like a really nice hotel...but...its only a name.
1)all rooms are facing the hotel parking lot...I couldn't fall asleep. Due to car alarms always getting on .
also lots of homeless people around the motel and parking lot so you will hear shouting in the middle of the night...
The rooms are quiet nice...but good luck trying to fall asleep.
no way those are soundproof windows
2)regarding breakfast: they offer complimentary breakfast :yoghurt ,cornflakes ,bagel and cream cheese
but....you have to pick it up and eat in your room. Its strictly forbidden to eat your breakfast in the small lobby entrance
manager wont allow that
3)if you are here for the day and need to put your bags in storage be aware NO STORAGE facility...
they told me that they were sue because some of the bags were stolen in the past so they stop doing it
(just to let you know what kind of place it is when they had incidents like that happen)
do yourself a favor avoid ...pay a bit more and go to something more normal
hope it helped

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travelidol4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 21, 2013

I read reviews that there are a lot of homeless people in the area and wasn't too concerned. Upon arrival, I realized previous reviewers left out mention of the crackheads. You can't walk down the street without getting a secondhand mouthful of someone's crack. The other night one of said crackheads was trolling around the hotel at 4 a.m. threatening to "bash in the head" of anyone who came out of their room. I'd like to add that the chain on our door was broken when we arrived. The front desk was closed and so i called the local non-emergency number and the police arrived to remove the man. When staff arrived in the morning, they were indignant about my complaint. They refused to allow me to cancel my reservation for the remaining two days without charge. Upon arriving in my room, I turned on the TV for background noise while I prepared for dinner and what came on the screen was some brand of Japanese child porn (I immediately stripped the bed). The hotel literally shakes when a truck goes by and there is no sound proofing anywhere in the building. Hence, run! Run away and stay at the hostel up the road if you are on a budget. Do. Not. Stay. Here.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank damien_jonquieres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
Level 6 Contributor
280 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed April 5, 2013

Overall the Alexis Park is a good hotel with a good price for San Francisco. There is parking and it is located near to public transportation. The rooms are comfortable. The one problem that I have with this hotel is how late the breakfast starts in the morning – 8 am. To ensure that no one gets in early, the door to the reception area remains locked until that time. While this time may work for some, for others we like to get up early to enjoy the city. On this trip we also had a problem with the room not being cleaned one day and had to ask for clean towels when we returned from our activities. We have stayed here before so this was the exception not the rule. Others have noted the homelessness in the area – it is a large city with a major homeless population, there is really nothing the hotel can do about this so relax, enjoy the city, and maybe when you get home try and do something about the homeless problem in the US.

Room Tip: Come earlier to get a parking spot if you have a car. If possible leave car and take public transpo...
See more room tips
  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tony R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Alexis Park San Francisco

Property: Alexis Park San Francisco
Address: 825 Polk St, San Francisco, CA 94109-6921
Location: United States > California > San Francisco
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access Airport Transportation
Hotel Style:
Ranked #165 of 229 Hotels in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Alexis Park San Francisco 2*
Number of rooms: 29
Reservation Options:
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Also Known As:
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