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“Worst Hotel I Have Ever Stayed In”

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Best Western Plus Americania
Ranked #133 of 229 Hotels in San Francisco
GreenLeadersSilver level
Melbourne, Australia
2 reviews
“Worst Hotel I Have Ever Stayed In”
Reviewed May 31, 2010

The Best Western Americania is the worst hotel I have ever stayed in. The Reception Staff are rude and unhelpful. We arrived after traveling for 18 plus hours from Australia at 2:30pm in the afternoon to be abrutly told that we had to come back at 3:00pm to check in because there were no rooms ready for guests, although the couple before us who were on the same flight had no problems in checking in half an hour early. When we went back to check-in we were informed that we had queen bed, although our booking was for a room for two adults. When I point this out to the Staff member she was abrupt and rude in her reply to us and continued in this manner during the entire check-in process. The room we final got was on the second floor facing the court yard. We found the noise level disturbing both at night and in the morning when the cleaning staff commenced work. We also experienced a number of days on leaving the room at 9:30am - 10:00 am and returning at 3:00 - 3:30 pm to find that the room had not been clean and having to wait around for this to be done. This was also my first experience of a Best Western Hotel and will also be last. The room although clean and comfortable lacked a fridge and storage space for belongings (two draws only). Sorry Best Western Americania you just didn't leave us with any found memories of you.

  • Stayed May 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank jlott86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
haiyi, General Manager at Best Western Plus Americania, responded to this review, June 9, 2010
Dear Guests,

We thank you for having selected our hotel and for having taken the time to share your feedback on Trip Advisor.

We were shocked to hear of your comments and hope you will accept our most sincere apologies for not having offered you the service and accommodations you both deserved and expected during your recent stay with us. It must have been very frustrating to have encountered so many difficulties during what should have been a delightful San Franciscan holiday, and we are very sorry we failed to provide this for you.

I am meeting with my department heads to review the issues mentioned in your comments, and we are identifying areas of improvement so we can rectify these issues and ensure these problems do not arise again. We really appreciate you bringing these to our attention, and we are truly sorry we did not know of them while you were here with us.

We remain at your service and would like to believe we are capable of delivering great stay, and perhaps we will get the chance to truly wow you by hosting you on future weekend. Please let us know what we can do to make this right for you.

Yours sincerely,

SV
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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White Rock, Canada
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed May 29, 2010

My 22 year old daughter and I went on a 4 day holiday this week and both of us have never been to San Francisco before so we had no idea what to expect ! We booked our hotel online, pictures looked great and the rate was great.

The hotel was easy to find after taking the BART (bay area rapid transit ) from Oakland Airport, however walking down Market street to get to our hotel did instill a bit of fear and worry...the area was a little "sketchy"! Once we turned that corner on 7th and got closer to the court house it got a lot better and the hotel was so clean and well kept that feelings of anxiety were gone.
The lobby, the decor...all so cute and clean. We had to wait to check in due to our early arrival so we had lunch at the inhouse restaurant. The burgers were amazing. When we got into our room it was also cute and clean. The fitness room was right across from our room, lovely little courtyard and great swimming pool also close to our room.
We had such a great stay I would totally recommend this hotel.
Two small complaints, one which is not uncommon in hotels is the noise level...the floors were thin, not the walls, never heard a person next door to us but heard footsteps above and rolling suitcases! 2nd was they advertise a coffee machine in your room...thats not the case...its a kettle with instant coffee. That too saddened me since I am a coffee lover and instant does not suffice. All and all minor complaints!

  • Stayed May 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vonnyline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yeppoon, Australia
Level 3 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 25, 2010

Had read a few bad reviews of this place. But glad we went. Union Square quick ride by trm/bus- Hotel location was interesting. And we got to meet locals on our way to and from public transport. Forced us to explore the neighbourhood in way that we would have missed on if we had simply gone for the "main tourist stream" options in union square. Hotel room was quiet and funky. Rooms clean, furniture in good condition. Custom Bar and Custom Diner were excellent. Big Plusses - quiet room, friendly staff, laundromat on site, free internet. All you need to for a great stay. Yes, there are a lot of homeless people around. If you want to dig a little deeper you may find that your own perceptions are challenged. Isn't that the mark of a good holiday, maybe a life-changing holiday?

  • Stayed May 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank giantboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 4 Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 17, 2010

In the SoMa district a block from Market Street. Stayed in a family room, comfortable beds, clean, reasonably priced. Friendly & helpful staff

Stayed May 2010, traveled with friends
Helpful?
Thank DaleT2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeKalb, IL
Level 6 Contributor
117 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed May 16, 2010

Very pleasant, convenient, safe, with a great staff! Good location for visiting SF: Only about a block to the F Trolley that goes down to fisherman's wharf. The Gray Line tours have a pickup point here, which was helpful.

The internet worked perfectly.

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eggbert_tg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 10, 2010

The design and style of the rooms, beds, chairs, desks was awesome, the look of the room was just about as retro beautiful as I hoped. The diner had decent food, I got a San Fran beer and good veggie burger. For dinner I had a salad and wine delivered from the organic pizza place, this was also a good price.

The hotel is noisy though!! I stayed in the courtyard area and the noise comes mostly from thin walls and housekeeping slamming doors, vacuuming and talking/yelling across the courtyard and children running up and down the outdoor walkways. This was so noisy that it was hard to sleep even with earplugs and I had to really make conscious efforts not to be distracted by the noise when I was in my room in the day. The walls were so thin that I could hear the people in the next room talking and could definitely hear the guy snoring. This too, was so loud that even with earplugs I could hear snoring.

The noise was definitely a draw-back that reminded me that underneath the cool design it was at heart a cheap best western, though it was still a good place to stay in san francisco on a budget.

  • Stayed April 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DebIrene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Americania

Property: Best Western Plus Americania
Address: 121 7th St, San Francisco, CA 94103-2835
Phone Number:
Location: United States > California > San Francisco > SoMa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
#45 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Americania 2.5*
Number of rooms: 143
Official Description (provided by the hotel):
The Best Western PLUS Americania Hotel is a 143-room boutique hotel with a fun and amusing design of understaed references to classic American pasttimes. With guest rooms, meeting space and the Custom Burger and Lounge located on site, the hotel provides a San Francisco hotel experience well suited for vacationers, families, and business travelers alike and is the ideal setting for small business meetings and social functions.Located in the vibrant South of Market (SoMA) district, the convenient location provides quick access to many of San Francisco's top attractions including Civic Center Plaza, Moscone Convention Center, Union Square, Westfield Shopping Centre and Cable Cars that will take you to Fisherman's Wharf and Pier 39. ... more   less 
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Also Known As:
Best Western Americania Hotel San Francisco
Best Western Hotel Americania
Best Western San Francisco
San Francisco Best Western

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