Everything was okay at first EXCEPT the toilet backed up in the middle of the night! A friend found the problem about 7am and went down to the lobby, reported it to staff on duty and (no apology or "hey, we'll fix the problem" just "oh, you can use the LOBBY toilet THREE FLOORS DOWN from your room") I woke up later and heard about the issue. So instead of conveniently using the restroom in our room, we had to go all the way down to the first floor then back to the fourth to use the bathroom. I mentioned this on checkout and again NO APOLOGY, no, I'm sorry for the inconvenience, just more of a "hey thanks for letting us know."
I filled out the BW survey online the following day, then a week later, wrote an e-mail to the management regarding the issue and guess what I received: NO RESPONSE! Apparently, they don't care about their customers' happiness (even when they are part of the BW rewards program) or trying to do the right thing. I decided I would give them a week from my e-mail to try to rectify things, and never heard anything back!
- Official Description (provided by the hotel):
- The Best Western PLUS Americania Hotel is a 143-room boutique hotel with a fun and amusing design of understaed references to classic American pasttimes. With guest rooms, meeting space and the Custom Burger and Lounge located on site, the hotel provides a San Francisco hotel experience well suited for vacationers, families, and business travelers alike and is the ideal setting for small business meetings and social functions.Located in the vibrant South of Market (SoMA) district, the convenient location provides quick access to many of San Francisco's top attractions including Civic Center Plaza, Moscone Convention Center, Union Square, Westfield Shopping Centre and Cable Cars that will take you to Fisherman's Wharf and Pier 39. ... more less
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- Also Known As:
- Best Western Americania Hotel San Francisco
- Best Western Hotel Americania
- Best Western San Francisco
- San Francisco Best Western