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“It is not that bad”

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Best Western Plus Americania
Ranked #133 of 230 Hotels in San Francisco
GreenLeadersSilver level
Reviewed February 4, 2013 via mobile

I think someone is sabotaging this hotel. I am a diamond tier level Best Western reward patron and this hotel is not the very nicest (expensive) hotel I have ever stayed in, but it was perfect for my family of five.it was clean, and comfortable, I found very little of these reviews to be true. Ok, so the WiFi kicks you off from time to time... Get out and see the city. It is fairly noisy... I put in ear plugs (actually rolled up tissue). Course, I do that in any big city. And so on... The homeless thing is something to talk with children about pre trip. While harmless, it can be a little freaky to your youngest. Many of them are very talented. Bring change. Also, they are everywhere in San Francisco. The city, business owners... Do a good job with this culture. Just be smart, like you would in any big city.---I will stay at this same hotel in the future because of value and location.

  • Stayed: January 2013
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1  Thank halluv3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaiyiHotels D, Director of Sales at Best Western Plus Americania, responded to this reviewResponded February 6, 2013

Dear halluv3,

Thank you very much for your review of our hotel. We are thrilled to hear that you enjoyed your stay and wanted to let you know how much we appreciate your taking the time to share your experience on Trip Advisor. We know that your candid review has provided a lot of great insight to our future guests on what to expect when visiting San Francisco, or any major metropolitan city for that matter. We look forward to welcoming you back as our guest on your next visit to San Francisco, thanks again!

Best regards,
Haiyi Hotels Worldwide

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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551 - 557 of 1,070 reviews

Reviewed January 31, 2013

This was booked by a travel company to which we are now seeking a refund. The hotel and staff were very nice, the rooms were a little small but clean and comfortable. To stay at the hotel is not cheap either and there is a charge for parking which was $25 per night +tax which was not advertised (apparently cheap for San Fran) The main problem is with the location of the hotel, it is bang smack in the middle of the "tenderloin or loin" district, apparently named due to the cops being able to afford better meat due to higher salaries because of the high crime rate in the area. There were homeless, drugged alcoholics laid about, we watched one person getting robbed and to be honest we did not feel safe at any point near to the hotel so ended up getting taxis back and forth. If you don't believe me, even the tour guide recommended not to walk round this area. Seriously stay up near the piers there are plenty of hotels to chose from.

Room Tip: Do not stay here it spoilt our trip
  • Stayed: November 2012, traveled as a couple
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1  Thank paulib32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaiyiHotels D, Director of Sales at Best Western Plus Americania, responded to this reviewResponded February 6, 2013

Dear paulib32,

Your comments about your stay with us are much appreciated and we thank you for taking the time to share your experience with us and the Trip Advisor community! We are delighted to hear that you enjoyed the accommodations and the service of our staff. In terms of parking, we do charge for parking but as you mentioned the rate is "cheap" especially for San Francisco, compared to Union Square and Financial District hotels charging in upwards of $62/night.

Regading our location, our neighborhood is SoMA (South of Market) which is an eclectic and diverse area and contributes to the overall makeup of the city of San Francisco. We do neighbor the Tenderloin as we do Hayes Valley and Mission Bay. Although by far not the luxurious part of, "The City," SoMA is continually thriving with planned restaurant and cafe openings as well as major corporations that have recently moved their headquarters to SoMA, including Twitter, Dolby, Pintrest and Zynga.

We certainly appreciate your feedback and apologize that our neighborhood fell short on your expectations. We hope that you do return back to San Francisco very soon and revisit our wonderful neighborhood, South of Market.

Best regards,
Haiyi Hotels Worldwide

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2013

stayed at hotel in jan 2013 found rooms very small but me what was more troubling
was the smell in rooms . rooms dark and dreary curtains very sheer so had to keep drapes closed as rooms faced courtyard. parking charged for hotel residence was 25 to 30 dollar per day and was valet so eventually cost you more after tips. if you used parking as a day guest cost you 10 dollars, hotel advertises wifi but signal so weak had to use in reception only. i wouldnt go back faaiza

  • Stayed: January 2013, traveled with family
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1  Thank faaiza c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haiyi, Front Office Manager at Best Western Plus Americania, responded to this reviewResponded February 3, 2013

Dear Faaiza,

Thank you for taking the time and providing us feedback regarding your recent stay at the Best Western Plus Americania.

Many of our rooms come in various configurations and layouts and we apologize that the room you had stayed in did not meet your expectations. It is unfortunate that you felt the parking rate was unsuitable as it is very competitive for San Francisco especially given our location.

Living in the digital age we have become accustomed to high speed internet access from our homes. We understand the frustration you must feel using the internet at times that are less than optimal. Your feedback will assist us in isolating the wifi signal providing you a better experience in the future.

Thank you again for your feedback and do hope that you will provide us a second chance to live up to your expectations.


Kind regards,

Don Ignacio
Front Office Manager
Best Western Plus Americania

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Reviewed January 21, 2013

  • Stayed: January 2013, traveled solo
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Review collected in partnership with Best Western
2  Thank LAREN L
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Haiyi, Front Office Manager at Best Western Plus Americania, responded to this reviewResponded February 3, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 18, 2013

Had we known this is a hotel that allows dogs in the rooms we would never have booked. However it was an extremely bad surprise to check in to a reception full with dogs , smell of dog poo everywhere. The photos are those of a modern place but trust me, this is an old dump ! The room was quite big which was actually the only good thing to it. There is no central heating just an old a/c making awful noise ... The location itself was really bad too. My idea of San Fransisco was not homeless people just outside the hotel entance peeing and getting stoned ! My 3 year old was shocked to see a woman just getting off her pants and pooping just outside the hotel !!! ThankGod we only booked for 2 nights and then changed to another hotel in Union Square ...

  • Stayed: December 2012, traveled with family
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3  Thank anna_maraki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaiyiHotels D, Director of Sales at Best Western Plus Americania, responded to this reviewResponded January 30, 2013

Dear anna_maraki,

We are sorry to hear that you had a less than favorable impression about our hotel and our accommodations. Although our decor is in a mid-century retro theme, it is quite vibrant and understand that the there will be indifferences. We are a pet-friendly hotel and have the highest regards in cleaning standards to insure the comfort of our guests, future guests and maintain the respect of the needs of all of our guests.

Our neighborhood, SoMA (South of Market) is an eclectic and diverse area and contributes to the overall makeup of the city of San Francisco. Although by far not the luxurious part of, "The City," SoMA is continually thriving with planned restaurant and cafe openings as well as major corporations that have recently moved their headquarters to SoMA, such as Twitter, Pintrest, Dolby and Zynga.

We appreciate your feedback and apologize that we fell short on your expectations. We hope that you do return back to San Francisco very soon and revisit our wonderful neighborhood, South of Market.

Best regards,
Haiyi Hotels Worldwide

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2013

My wife and I had booked three nights at this property but we only stayed one night. The chic of this hotel is dated, I say this because everything in our room seemed worn and old. The second floor has a patio in the center of all the rooms, not a bad idea. However the walls facing the patio area are floor to ceiling glass, needless to say the noise from the patio area is heard in each room. The antique wall heater was not able to adiqitly heat the room, I woke up cold several times and there wasn't even an extra blanket in the closet. Further adding to our early departure was the rough neighborhood, a lot of street people in the area and lots of change cups being shakin.

  • Stayed: January 2013, traveled as a couple
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4  Thank RWells5733
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haiyi, Front Office Manager at Best Western Plus Americania, responded to this reviewResponded January 23, 2013

Dear RWells5733,

Thank you for your review on Tripadvisor about your recent stay with us. On behalf of our entire staff, you have my apologies for the noise that you encountered during your stay. We do offer ear plugs upon request and if available you are able to request for quieter rooms. Our engineers are able to immediately service your heaters and the housekeeping department will happily provide you extra blankets at your request. We do apologize that you had a less than stellar impression about our property.

San Francisco is an eclectic town filled with many different characters. Our SOMA neighborhood is filled with young hip singles as well as families everyone mingling in a wonderful melting pot. Perhaps if your travels bring you back to San Francisco you can provide us and the SOMA neighborhood a second chance.


Kind regards,

Don Ignacio
Front Office Manager
BEST WESTERN PLUS Americania

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2013 via mobile

I won this hotel on priceline name your own price and was not sure what to expect because of previous reviews. The staff was super friendly and helpful from the valet to the front desk. The room was nice ...I was in room 242 with 2 double beds. The decor was fun and comfty. The location was great because a taxi to anywhere in SF was 10 bucks which is cheap. The location wasn't shady in my opinion unless you walked up to market where there were the usual homeless, but hey its SF and for the price your car is safe with the valet, the location you can't beat and your room is nice with the essentials! Overall,I would return and recommend!

  • Stayed: January 2013
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3  Thank lexisrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaiyiHotels D, Director of Sales at Best Western Plus Americania, responded to this reviewResponded January 18, 2013

Dear lexisrose,

Your comments about your stay with us are much appreciated and we thank you for taking the time to share your experience with us and the Trip Advisor community! We are delighted to hear that you enjoyed the accommodations, the service of our staff as well as our location leading to all points within the city. We hope to welcome you back to San Francisco on your next visit.

Best regards,
Haiyi Hotels Worldwide

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Americania

Address: 121 7th St, San Francisco, CA 94103-2835
Phone Number:
Location: United States > California > San Francisco > SoMa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
#45 Green Hotel in San Francisco
Price Range: $149 - $472 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Americania 2.5*
Number of rooms: 143
Official Description (provided by the hotel):
The Best Western PLUS Americania Hotel is a 143-room boutique hotel with a fun and amusing design of understaed references to classic American pasttimes. With guest rooms, meeting space and the Custom Burger and Lounge located on site, the hotel provides a San Francisco hotel experience well suited for vacationers, families, and business travelers alike and is the ideal setting for small business meetings and social functions.Located in the vibrant South of Market (SoMA) district, the convenient location provides quick access to many of San Francisco's top attractions including Civic Center Plaza, Moscone Convention Center, Union Square, Westfield Shopping Centre and Cable Cars that will take you to Fisherman's Wharf and Pier 39. ... more   less 
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Also Known As:
Best Western Americania Hotel San Francisco
Best Western Hotel Americania
Best Western San Francisco
San Francisco Best Western

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