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“I'd move in tomorrow if I could”

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Fairmont Heritage Place, Ghirardelli Square
Ranked #32 of 228 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Toronto, ON
Level Contributor
120 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
“I'd move in tomorrow if I could”
Reviewed October 11, 2010

After reading all the gushing reviews about this place I wasn't sure it would live up to the hype. But it did.

When we arrived we found out we'd been upgraded to a two-bedroom suit. We weren't sure this constituted an actual upgrade, since we had no need for a second bedroom, and would have preferred a higher floor. As it turned out, though, being at street level was fine. It wasn't at all noisy. It's a short walk from the touristy area, but far enough away from all the noise.

Our suite was...well, it bordered on absurd. If it were a loft on the market in my city I'd probably have bought it. Full kitchen (and I mean full -- Wolf gas grill, microwave, convection oven, dishwasher, basin sink, wine cooler, dishes, utensils, dining table, the works -- and living room, including sound that could be piped in to the other rooms. Two full bedrooms and bathrooms. Since we had the space we just stuck our bags in the second bedroom and let the staff know they didn't need to turn down those beds. If you have a family, there is probably no better place for you than this. You could cook dinners and prepare lunches here for a week (they'll even buy groceries in advance of your arrival), or if you're tired of cooking they'll deliver from any of the restaurants in Ghirardelli Square....which is right out the back door.

The staff was incredible...from the host at the free wine tasting each afternoon to the concierge who booked our Alcatraz tickets to the gents who drove us around the city in the house car (a Lexus SUV) to the people making sure you had everything you needed at breakfast, they never missed a beat.

Finally, and maybe best of all: the second-floor terrace overlooking the bay. It was a little cold in San Francisco the weekend we visited, all the more reason to pull some chairs up to the fire pit, open up a bottle of wine and a good book and look out over the city. We spent a lot of time up there, and even got a free hot dog from an employee who was cooking for a private event further down the terrace. Hopefully that doesn't get him in trouble...I just don't think the staff there knows how to say "no" to a guest.

I could not recommend this place more highly.

  • Stayed October 2010, traveled as a couple
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Helpful?
Thank LtDan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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662 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (133)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
London, United Kingdom
Level Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed October 9, 2010

I really cannot say enough good things about this hotel. Our suite was incredible. I used to work for an online hotel agency and have been to loads of very nice places, but nothing like this. Everything from was 5*+, and even so, the service stands out. They could not do enough for us. Our house is being renovated and we've been living in a building site for two months. We spent the last three nights of our two week trip to California here, and we spent most of our nights in, enjoying the livingroom and the DVDs they brought us, with cold beer from the fridge. (Jesus it was a shock coming back home to all the dust and mess in our house) An excellent way to end our trip.

The room rate was proportionally expensive to the service, but we booked months in advance and got a stay 3 pay 2 deal on their website. That made the final price not that much more than our B&B in Napa, hence the 5* value rating above.

  • Stayed September 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank franc0phile75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 1, 2010

So many wonderful things to say about this hotel and the experience we had there. We booked a one bedroom suite and when we checked in were upgraded to a two bedroom apartment. Amazing staff (this includes everyone reception, concierge, housekeeping etc etc), beautiful and clean apartments, fantastic facilities, brilliant location and easily the best hotel we stayed out in the US out of the 8 hotels we booked throughout our holiday. We were traveling with our 8 year old and 1 year old and the fact that the rooms had a front loader, dryer, microwave and two separate bedrooms within the apartment was absolutely priceless to us. Another amazing facility was the concierge car - instead of hailing a taxi the complimentary concierge car and drive would drive you to or from your destination (the rule was it had to be within 5km from the hotel I think). We used this day and night and found it so handy. The only complaint I would have (and because of how wonderful this hotel was it as easily ignored) was that our bedrooms faced the road and the windows were not sound proofed at all as the night traffic noise was really really loud. Although this hotel is on the pricier side of things it was absolutely brilliant value for money.

  • Stayed July 2010, traveled with family
    • Value
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Helpful?
Thank JTGLS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, Scotland
Level Contributor
90 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed September 27, 2010

stayed here twce n september and both sutes were excellent - one wth a vew of the bay and the othe wth a balcony just above the square - the rooms have everyythng you could need - it's more lke a well equped flat than a hotel. The complimentary breakfasr s fne and the 4-6pm wne and cheese is very nice. ideally placed for all the tourist stuff which is what we wanted but far enough away from the more crass stuff. All in all pretty perfect. The complimentary car was also useful.

  • Stayed September 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Malky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 27, 2010

We stayed here as our first port of call on our west coast adventure! It was brilliant! We had a 2 bed suite and it accomodated ua perfectly! We stayed here with our two little ones and the jet lag was a killer. Thankfully we had a fully functioning kitchen, so at 4/5am I could make breakfast and coffee. Dishwasher, washing machine, dryer, were all used!! It was lovely place ESP with two little ones & Ghiradelli chocolate shop on your doorstep isn't bad at all. Highly recommend it!

  • Stayed September 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MinazTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 23, 2010

We travel to a different location every year as a family group. This had to be one of the most memorable . The staff at the hotel have manners extrordinaire. There is nothing that you ask for that is out of the question. The hotel itself turned out to be exactly as the pictures showed on the website, spectacular! We had a three bedroom residence on the third floor that was modern, spacious, comfortable and immaculate. There was a complimentary Continental Breakfast every morning and wine and cheese in the afternoon that we were unaware of and a VERY pleasant surprise. The beds were turned down every evening with a Ghiradelli chocolate and a weather forcast for the next day on your pillow and a bottle of water at your bedside. The location is perfect. A close walk to Fishermans Wharf and not right in the middle of all the hectic traffic. As one of the other reviews stated this hotel ruins it for all the rest. All seven of our group would absolutley stay here again and highly recomend it to anyone wishing for a wonderful experience in San Francisco.

  • Stayed September 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bet46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wesley Chapel, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 21, 2010

I couldn't have been happier with my stay at this property. The location is perfect, the service is impeccable and the stay is worth every penny.

First, the location. You're in Ghirardelli Square, so you have great shopping and food right outside your front door. Not to mention the greatest hot cocoa I've ever had at the Ghirardelli Cafe. Outside of that, you're just a minute or two walk from the cable car turnaround, which can take you to Chinatown, Lombard Street, Nob Hill and Union Square. Fisherman's Wharf is also just a few blocks to the east, so there's plenty to do there as well.

Next, the service. All of the staff were extemely helpful with restaurant recommendations, directions, stuff to do, etc. They all make you feel valued to be a guest. The courtesy car is a great feature of the hotel. We often wandered around town and then called for the car to pick us up when we wanted to come "home."

And, oh, the amenities. The Business Center was top notch and very private for me to get some work done. The evening wine and cheese tastings were a lot of fun, and gave us the opportunity to mingle with other guests. The complimentary breakfast was better than expected (bagels, pastries, yogurt, granola, etc.) and perfect for taking back to your room for a sit down breakfast. The terraces were my favorite, though. There were two - one small one off the lounge and a large one overlooking the bay off the second floor. Both had large natural gas firepits that were the perfect complement to the cool Bay evenings. I could have spent my entire vacation reading and watching the Bay from atop Ghirardelli Square!

And let's not forget the rooms. Our room was immaculate, and provided everything we needed: dishwasher, stove cooktop, washer/dryer, silverware and plates - it was like having our own apartment on the waterfront!

Bottom line - I hope this place doesn't sell out before I can return to San Francisco. We loved every moment of our stay and would encourage everyone to give it a try. It's so worth it!

  • Stayed September 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PaulWHanson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Heritage Place, Ghirardelli Square

Property: Fairmont Heritage Place, Ghirardelli Square
Address: 900 North Point Street, Suite D100, San Francisco, CA 94109-1192
Phone Number:
Location: United States > California > San Francisco > Fisherman’s Wharf
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in San Francisco
#14 Romantic Hotel in San Francisco
#20 Luxury Hotel in San Francisco
#24 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Fairmont Heritage Place, Ghirardelli Square 5*
Number of rooms: 22
Official Description (provided by the hotel):
The cornerstone of Ghirardelli Square, Ghirardelli’s illustrious chocolate factory, has been reinvented as Fairmont Heritage Place, Ghirardelli Square. Our San Francisco residences allow you to experience one of the city’s most precious jewels in a new and intimate way. Offering one, two, and three bedroom luxury residences in San Francisco, Fairmont Heritage Place, Ghirardelli Square affords you all the comforts of home with the world class service of Fairmont that today’s discerning travelers have come to expect. ... more   less 
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Also Known As:
Fairmont Heritage Place, Ghirardelli Square Hotel San Francisco

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