This is my third stay at this property. I booked a 3 bedroom city view months ago. When we arrived, we were downgraded to a 2 bedroom unit. I needed a 3 bedroom for we had 6 people in our unit. I was very disappointed that the manager had overbooked the hotel and had not called prior to our arrival to discuss this situation. Our stay was nice, however we booked a 3 bedroom unit so no one would disturb anyone if they got up early. I think Fairmont could have handled this much better. We were sent a dozen cupcakes and a bottle of wine for the issue but I feel if you were staying at the Ritz Carlton, they would have handled this issue with a better comp.
I am returning in December but am now concerned this could happen again. No one likes to sleep on a pull out couch in the family room.
One final note....on our second night, we did not receive housekeeping. We were gone all day so there is no excuse for this.
- Official Description (provided by the hotel):
- The cornerstone of Ghirardelli Square, Ghirardelli’s illustrious chocolate factory, has been reinvented as Fairmont Heritage Place, Ghirardelli Square. Our San Francisco residences allow you to experience one of the city’s most precious jewels in a new and intimate way. Offering one, two, and three bedroom luxury residences in San Francisco, Fairmont Heritage Place, Ghirardelli Square affords you all the comforts of home with the world class service of Fairmont that today’s discerning travelers have come to expect. ... more less
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- Also Known As:
- Fairmont Heritage Place, Ghirardelli Square Hotel San Francisco