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“Fabulous start to our holiday”

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Fairmont Heritage Place, Ghirardelli Square
Ranked #36 of 228 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Wylye
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Fabulous start to our holiday”
Reviewed July 3, 2014

What a place! Beautiful apartment, fantastic views, great location, helpful staff. We were upgraded from a city view suite to a bay view (thank you). The spacious suite was perfect for our family group, the beds were comfortable, the showers efficient. One small point was that, although there were plenty of bath towels, flannels and small hand towels, there were no towels of an appropriate size to use as a turban on my wet hair.

My daughter used the laundry facilities but the tumble drier kept stopping a couple of minutes into its cycle resulting in us having to carry wet clothes with us. This did not stop our enjoyment of this superb apart hotel. Breakfast was fresh and plentiful. all-in-all a great find.

  • Stayed July 2014, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank susan191052
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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664 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (133)
Date | Rating
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English first
Atlanta, Georgia
Level Contributor
68 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 28, 2014

Second time we stayed here and although there were some changes to offerings from our stay in 2009 when hotel was brand new, it is still a wonderful home away from home when visiting San Francisco. The suites are really like condos with modern fully equipped kitchens. Ours was a two bedroom. Both with king beds. The one surprise was the second bedroom didn't have a bureau, so the person using that room had to live out of her suitcase for three nights. The hotel offers a complimentary breakfast each morning and in the afternoon, wine and cheese. There is a courtesy car which we took advantage of. Staff is top notch and friendly. Location is great ... easy walk to Fisherman's Wharf or in the opposite direction to Fort Mason Park.

Room Tip: Ask for rooms over looking Ghirardelli Square in the back. These are much quieter.
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Green Features: All of San Francisco is environmentally friendly. This hotel had separate baskets for recycle and trash
  • Stayed May 2014, traveled with family
    • Value
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Helpful?
1 Thank ATLChristy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlottesville, Virginia
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed June 25, 2014

We recently stayed at this hotel for the 3rd, maybe 4th time. A two night stay at the beginning of the trip and a 3 night stay at the end. We started with a 3 bedroom suite (by the elevator, so not the quietest). We love the comfort and location of the hotel. We ended our trip with a 2 bedroom on the 3rd floor REAR corner room (in case you're wondering what the 3R on the elevator means). I would normally give this hotel 5 stars but, due to a potentially alarming incident which brought the rating down in our minds is when our 12 year old son's friend (who was traveling with us) became separated from us on a biking trip through Golden Gate Park. We were disappointed the hotel refused to pick him up when he called for help. Bottom line: independent kid, rented bikes, he got separated from us, he returned bike to shop, called hotel who let him know he was out of the 2 mile radius, so he walked what he thought was 2 miles in whatever direction some stranger pointed him toward, asked a (very young) woman to call hotel, hotel STILL said he was out of the radius, so she was kind enough to call a cab, pay for cab, gave her # to him to confirm he got there safely. I'm not incredibly happy the hotel did not recognize a child was in need of help. We gave him our cell phone numbers, which he promptly lost, apparently, but he remembered the hotel name and location. Shame on the hotel for this incident, which I will never tell his mother about, at least until he is off and married. I would stay at the hotel again, though. The housekeepers, Frances the driver (when you can get him), and Teddy at the front door are all terrific.

Room Tip: We love the rooms with the R on the elevator (2R, 3R, 4R). They are on the back side of elevator, so...
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Green Features: They save on chocolate by not putting it on your pillow at night? );
  • Stayed June 2014, traveled with family
    • Value
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Helpful?
5 Thank reneraven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 24, 2014 via mobile

Suites were huge and extremely comfortable. Location is superb - it was lovely sitting out in the patio overlooking Ghiradelli Square.

Breakfast served at the executive lounge was nice - plenty of fresh fruit and a variety of cheeses.

Pet-friendly too!

  • Stayed July 2013
    • Value
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    • Rooms
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    • Service
Helpful?
1 Thank karenyew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
3 reviews
Reviewed June 24, 2014

I wanted to do something out of the day to day routine and pamper my fiancée with a good night out, I placed my booking for a king sized bed and had them place a bottle of whine in the room. spacious outdoor area, and it had a good music system, overall a great stay.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Martin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
77 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed June 21, 2014 via mobile

"1400 sq feet of space in the city" - said a friend in praise of this place. I figured 1400 sq feet of a fairmont space couldn't be bad and so I went ahead with this. The last time we were in San Francisco we stayed at the four seasons. Somehow I just did not enjoy that property. Was too "cold" and market street was too busy and too shopping oriented for me. So I wanted us to stay at a different location. This one right next to fishermans wharf at ghirardelli square sounded interesting.

I didn't realise at the time that it was a fairmont residence and not a hotel. The fairmont hotel is at union square. So when we checked in I was a little concerned about that. This meant no pool which was a disappointment for the kids. Also no room service but one could order food from the nearby restaurants the menus of which were in the room. They served a reasonable - but could have easily been better - breakfast. And the common areas were limited. The outdoor terrace with a fire pit and lovely views was nice.

But over 4-5 days the place grew on us. The apartment was very comfortable and spacious and nicely done. Huge living area. Small but comfortable bed rooms. Nice kitchen and dining. Washers and driers. We had a two bedroom apartment.

The housekeeping was excellent with daily cleaning and a turndown service that was provided late into the evenings as well. Spotify on the hotel ipad connected nicely to the music system and we enjoyed nice music throughout our stay. The house car service was convenient and we made full use of it. Concierge service was excellent.

The kids loved nearby pier 39 with its arcades and street performers. My wife missed staying closer to the shopping areas. She had to trek over there every day. But because of all that driving back and forth I think we got to see more of the beautiful city and it's varied vistas.

On the whole it was a lovely stay and a nice change from staying in the market street / union square area. I would highly recommend it with the caveats I have already mentioned above.



Stayed June 2014
Helpful?
2 Thank RishiKhanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 18, 2014

We visited over Father's Day weekend and loved our three day stay. From check-in to leaving, the staff was accommodating and very friendly. The location is great--walking, by cable car or taxi--but the car service was very useful especially to local restaurants. We had a two bedroom with a full kitchen and a pull out sofa bed that was very comfortable. Wish we had been on a higher floor since we overlooked Ghiradelli Square rather than the bay. The breakfast was good, not great, but the afternoon wine/cheese service was very nice. Highly recommended; while pricey, it was worth it and we look forward to a return visit.

Room Tip: Choose a room overlooking the Bay if you can.
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  • Stayed June 2014, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank RandMY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Heritage Place, Ghirardelli Square

Property: Fairmont Heritage Place, Ghirardelli Square
Address: 900 North Point Street, Suite D100, San Francisco, CA 94109-1192
Phone Number:
Location: United States > California > San Francisco > Fisherman’s Wharf
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in San Francisco
#14 Romantic Hotel in San Francisco
#24 Luxury Hotel in San Francisco
#28 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Fairmont Heritage Place, Ghirardelli Square 5*
Number of rooms: 22
Official Description (provided by the hotel):
The cornerstone of Ghirardelli Square, Ghirardelli’s illustrious chocolate factory, has been reinvented as Fairmont Heritage Place, Ghirardelli Square. Our San Francisco residences allow you to experience one of the city’s most precious jewels in a new and intimate way. Offering one, two, and three bedroom luxury residences in San Francisco, Fairmont Heritage Place, Ghirardelli Square affords you all the comforts of home with the world class service of Fairmont that today’s discerning travelers have come to expect. ... more   less 
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Also Known As:
Fairmont Heritage Place, Ghirardelli Square Hotel San Francisco

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