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“A Luxury hotel in SFO” 4 of 5 bubbles
Review of Fairmont Heritage Place, Ghirardelli Square

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Fairmont Heritage Place, Ghirardelli Square
Ranked #27 of 227 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Jaipur, India
Level Contributor
116 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
“A Luxury hotel in SFO”
4 of 5 bubbles Reviewed May 31, 2014

In good location, decent, luxury hotels. It is nice place for corporates and perople are coming to visiting this place first time, everything you found all around. Most of the monuments are as Golden Bridge, Alkatraz Ireland, markets, Bay bridge, markets are just close by. Over all is good place to stay.
Wishes!!!
Raju India

  • Stayed May 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank IncrediblerealindiaT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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653 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
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English first
Manila, Philippines
Level Contributor
82 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed May 27, 2014

The two-bedroom unit was the ideal place to stay for our family of 6: 1 senior, 3 kids ages 10 and under and 2 adults, especially while fighting jetlag. Here's why: 1. fully equipped kitchenette with free Peet's coffee (other food stuff you can buy at a convenience store across) and dining table for 6. This was most helpful especially when kids were hungry at 2am and our senior wanted to sleep; 2. living room with complete entertainment set-up; 3. washer and dryer room with free detergent and fabric conditioner; 4. powder room; 5. separate toilet and bath in each bedroom; 6. soft bed, high quality linen, fluffy towels and bathrobes, in-room slippers. For perfection, wider breakfast menu (more warm food choices and hot chocolate NOT request basis. This is Ghirardelli Square, after all) and housekeeping cleanliness standard can be improved. Additional tips: 1. in this inn, there is single king-sized bed and "split" king-sized bed (? which was more like two single beds to us). Specify what you need. 2. 3rd party airport transfer is better than in-house. We went twice to SFO within the month and used 3 airport transfer services: bare-bones GO Lorie's, Fairmont's in-house/endorsed and 5 Emerald Limousine. The last one was the best choice based on value and service.

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank mi3travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Coast
Level Contributor
43 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
3 of 5 bubbles Reviewed May 17, 2014

This hotel/residential hybrid is not a typical luxury hotel, so potential customers should understand what it is and isn't. Our experience was mixed, finding some excellent features but troubled by a seemingly weak management hand and lack of some typical 5 Star hotel offerings. The hotel is part of a probably failed condominium development and the combo hotel/residential properties never seem to hit the right balance, being neither fish nor fowl.

The location is smack in tourist central, Ghirardelli Square, so that can be a pro or con, depending on your needs. We selected a two bedroom unit. It had two decent sleeping rooms and a comfortable sitting area. There was a long table for dining, a wine cooler, washer/dryer and microwave. The refrigerator was a small pull out drawer, certainly not ample enough for truly stocking up if that was your plan. As well, the area is not full of grocery options, but I imagine they can be found if apartment life is what is desired. I can also imagine that a family might like the feel of these units, providing a bit of elbow room.

On the other hand, on vacation, my druthers is for true hotel amenities, especially at this price point ($1,000 per night). There are zero extra amenities, not even a bottle of water. I asked for decaffeinated coffee for the room which didn't come. No mints on pillows, no mini bars and room service is limited and comes from off site restaurants. As well, help wasn't always at hand - on several occasions, nobody answered the phone in the lobby. There is a continental breakfast which was complimentary and decent. The whole experience felt a bit inconvenient, though someone just wanting space and was willing to chase down all food and beverage needs might not mind.

I know that there is reputed to be a car to take guests to local destinations. It was never offered to me on the few occasions I asked for options on how to get to certain nearby places, but that might not be the typical experience. The staff was genial, at least the ones we encountered.

We had a unique, unpleasant experience that was disappointing and would stop us for staying at this hotel in the future. While this set of circumstances might not repeat themselves, the total lack of management follow up suggests that any glitch in a guest's stay might not be resolved
in a satisfactory manner. Here goes:

Our suite, which had a bay view, had a very odd location that required entry from outside. It would not be ideal in a storm, for sure. The view was lovely, but the suite was located on the beautiful deck which was a public area. There was a large window in our living area that faced the deck and any passersby could look directly into the room. When we checked in, I expressed my fear that this would provide a true lack of privacy. I certainly didn't want to close my curtains and miss the view, but I also was uncomfortable about people looking right into the room. And I mean right into the room, not from a distance. The very nice check in clerk did not know if other rooms were available and assured me that there was very little foot traffic on that deck, so we took a chance.

The following morning, we left for a few hours but planned to return to the hotel for an afternoon of rest and reading on the deck. Well, that didn't happen. At 2 PM food and beverages were being set up right outside our window for a large cocktail party. The guests came around 3 PM and stayed officially until 6, but unofficially much later. People were literally staring into our room and the 120 or so people made so much noise talking and laughing that we couldn't even hear the TV in our room. Essentially, our room was rendered useless for many hours and it was particularly frustrating because I had expressly raised a concern about noise/privacy and was not warned of this event.

I called the front desk during the event and expressed my unhappiness and absolutely nothing happened. No note of apology, no basket of fruit, no call from management or any of the typical things a good hotel would do reflexively. When we checked out I once again voiced my unhappiness over the situation and the gentleman who checked me out told me he was aware that management had been discussing our situation and he wouldn't close our account until
they had figured something out. Guess what was done? Nothing at all.

So my advice is, if being at a competently run hotel that will stand behind its product and provide ALL services expected at an expensive property, this might not be for you. If you are happy to have fewer services but want a decent apartment feeling unit in a touristic area, this might be worth a go. I suspect that there are many differently layouts here as it is not a cookie cutter building, so I'd be certain to ask questions before booking and decline a room that doesn't feel quite right. While our set of circumstances will probably not develop for you, the prospect of being blown off by management if something else isn't satisfactory definitely exists.

  • Stayed May 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
19 Thank MickiD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed May 8, 2014

What an amazing place to stay! Our family of 2 Adults & 2 kids (9 & 12) stayed here for 4 nights, we had a 2 bedroom apartment which was fantastic, the place was huge, a lovely open kitchen, dining & lounge room (with sofa bed), came with surround sound stereo system which my hubby was in heaven with, a gas fireplace, washing machine & dryer which after 2 weeks traveling was fantastic to have. Both bedrooms were spacious with separate showers in each & a bath as well in the master bedroom suite. The staff here were extremely helpful with everything we asked, gave info on the city for us, they had a town car which we made use of by a driver taking us wherever we wanted to go, drove us to Market Street shops one of the days so the kids could get custom-made Converse shoes from 1 of only 4 Converse places worldwide that do custom made shoes/clothes. This was great as we certainly would've got lost if we had to make our own way there or pay a taxi to take us. Then all we had to do was ring & they would come & collect us. What a fantastic service. Breakfast daily was great, I really can't say enough about this fantastic hotel, would highly recommend it to anyone going to stay in San Francisco. Nice & close to a large selection of restaurants as well. Also had hotel bikes for use if you wanted.

  • Stayed May 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Duxfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed May 2, 2014

This place blew my mind away! Outstanding rooms, service and view. Amazing. 5-stars. It's quality is unrivaled and pristine. The other reviews are accurate and I feel totally pampered. There is so much that I can describe and not ruin the fun of experiencing this first hand. This time to wind down and relish this luxury now, on the patio with some cheese and champagne while the sunsets.

  • Stayed May 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Leandro S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burbank, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 27, 2014 via mobile

This place is incredible! We went to San Francisco for a lowkey bachelorette party and we wanted to stay at a hotel where we would feel pampered. Definitely chose the right place!! Every staff member was completely courteous and accommodating. Never once did we encounter anyone that didn't have a smile on their face.

The residences are fantastic! Clean spacious rooms, full kitchen, living room, washer/dryer. Everything you need!

They have a complimentary car service available which we certainly utilized throughout our stay.

You also get a complimentary continental breakfast daily. There are some reviews on here complaining about the breakfast not being up to par. The breakfast was great! There was coffee, teas, juices, cereal, breakfast burritos or sandwiches, pastries, oatmeal and fruits. Not much else needed.

The location is perfect and the views amazing. I can't recommend this place enough! We had such an amazing weekend and can't wait to come back! Thank you to the manager, Clay, for the tour and taking care of us. Also thank you to staff members Gio, Dean, Dustin, Matthew and Diogo for driving us around, bringing us more blankets, being totally adorable and putting up with us 7 girls!!

Stayed April 2014, traveled with friends
Helpful?
Thank MichelleB638
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed April 27, 2014

We stayed at the Fairmont Ghirardelli for 6 nights as our base for our first visit to San Francisco in April 2014 and we were not disappointed. We chose an apartment rather than a hotel as it gave us more flexability.
The hotel is in a good location near Fishermans wharf , but far enough away not to get any noise disturbance
We were lucky to be upgraded to a bay view apartment which was a very good size with fantastic views of the bay and alcatraz. The apartment was well equiped and pre ordered groceries were their on our arrival.
The staff were very friendly and the overall service was excellent.
Small negatives were , Breakfast selection could have been more varied and the cheese and wine hour we found to be disapointing.
This hotel is not cheap, but if you can afford their prices I would definitely recommend a stay

Room Tip: Ask for Bay view if they have one
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lastboyscout-too
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Heritage Place, Ghirardelli Square

Property: Fairmont Heritage Place, Ghirardelli Square
Address: 900 North Point Street, Suite D100, San Francisco, CA 94109-1192
Phone Number:
Location: United States > California > San Francisco > Fisherman’s Wharf
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in San Francisco
#14 Romantic Hotel in San Francisco
#18 Luxury Hotel in San Francisco
#23 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Fairmont Heritage Place, Ghirardelli Square 5*
Number of rooms: 22
Official Description (provided by the hotel):
The cornerstone of Ghirardelli Square, Ghirardelli’s illustrious chocolate factory, has been reinvented as Fairmont Heritage Place, Ghirardelli Square. Our San Francisco residences allow you to experience one of the city’s most precious jewels in a new and intimate way. Offering one, two, and three bedroom luxury residences in San Francisco, Fairmont Heritage Place, Ghirardelli Square affords you all the comforts of home with the world class service of Fairmont that today’s discerning travelers have come to expect. ... more   less 
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Also Known As:
Fairmont Heritage Place, Ghirardelli Square Hotel San Francisco

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