We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Fairmont Heritage Place, Ghirardelli Square
Show Prices
Like saving money? We search up to 200 sites for the lowest prices
Nearby Hotels
Suites at Fisherman's Wharf(San Francisco)
View Hotel
Great 4.5/5
Certificate of Excellence
  • Free Wifi
View Hotel
Great 4.5/5
Certificate of Excellence
  • Free Wifi
  • Restaurant
Van Ness Inn Hotel(San Francisco)
View Hotel
  • Free Wifi
  • Free Parking
View Hotel
Very Good 4/5
Certificate of Excellence
  • Free Wifi
  • Fitness center
View Hotel
Good 3.5/5
  • Free Wifi
  • Pool
Comfort Inn by the Bay(San Francisco)
View Hotel
Good 3.5/5
  • Free Wifi
  • Breakfast included
View Hotel
Average 3/5
  • Free Wifi
  • Breakfast included
View Hotel
Very Good 4/5
Certificate of Excellence
  • Restaurant
  • Room Service
Lombard Motor Inn(San Francisco)
View Hotel
Very Good 4/5
  • Free Wifi
  • Free Parking
Redwood Inn(San Francisco)
View Hotel
Very Good 4/5
  • Free Wifi
  • Free Parking
Reviews (738)
Filter reviews
738 results
Traveler rating
593
107
19
10
9
Traveler type
Time of year
LanguageAll languages
More languages
593
107
19
10
9
Show reviews that mention
All reviewshouse carfull kitchenfire pitwasher and dryertwo bedroom apartmentthree bedroomghirardelli chocolate factoryfisherman's wharfbay viewcar servicecadillac escaladegary dankowine and cheeseliving areacontinental breakfastsf bayfamily vacation
FilterAll languages
Updating list...
365 - 370 of 738 reviews
Reviewed March 21, 2013

Amazing A++++ hotel perfect across the board. Went on vacation with wife and three small kids to SF for a couple days. We were looking for someplace convenient to activities since we didn't have a lot of time in town. This place was highly rated on trip advisor so we went for it. We rented a two bedroom suite. My wife got there with the kids a day before me and both she and the kids were blown away by not only how nice (and huge) the rooms are but how incredibly hospitable the staff was. The room itself was great and i will say it again - huge. plenty of space for a family of 5 to spread out and take over. We had the room inside the clocktower which was cool and had our own roofdeck balcony but we were also closer to all the rooftop mechanicals so was a little noisy at night. And outside the room is a lovely deck with views overlooking the bay and alcatraz. As for the location, it was great. An easy walk to the cable cars, fisherman's wharf, ferry to alcatraz, lombard street, etc. Very nice location. I would recommend anyone being tourists with kids to stay in this part of town, since we were debating this vs. union square and we don't really know SF at all. The service was probably the best anywhere i have ever stayed. The staff all know who we were and went out of their way to be nice to us. They have a handy suv that will take you around if it is available. The concierge was terrific at recommendations, including recommending we get a rental car to go to Sausalito and Muir Woods one afternoon, and then he does the paperwork and the car is just there ready to go. Honestly, for a two day quick sightseeing stayover, this hotel and its staff were actually perfect. Nothing bad to say (other than it is not cheap) and I would HIGHLY recommend this hotel to families looking for a great place to stay.

  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank MikeB334
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2013

Fabulous spacious 2 bedroom suite , fantastic view of Alcatraz . This is the best hotel we have ever stayed in .Loads of storage space , huge wardrobes and the best beds ever . Housekeeping were great , our room was always spotlessly clean . Excellent breakfast with a good choice of pastries , cereals and hot food . This was constantly replenished by the very friendly staff . The location was perfect , we used the trams a lot because thet were so close by to a tram stop. The concierge booked our tickets for Alcatraz and also sorted out a hire car . Excellent service again . I loved San Francisco and will be back , it will have to be this hotel .

Room Tip: you can't beat the view of Alcatraz !
  • Stayed: November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank kir1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013

I'll write this review from the perspective of a family of 3 on spring vacation. We had our 9 year old with us.

Positives: the hotel is the most spacious hotel in any city I've stayed. we booked a 2 bed room which had a living area and a kitchen with all the features of an apartment. The hotel is conveniently located next to the wharf to see Pier 39, the sea lions, and Nice views of Alcatraz and the GG Bridge. The hotel is within Gharardelli Square with some shops and restaurants near by. The breakfast was included each morning, but get there early because they run out of the good danishes every morning. They also offer a wine and cheese every afternoon, but they do not provide water nor sodas during the afternoon reception. I felt this was an annoying oversight for a room that costs $1,000 a night. One of the best perks is every room has a dvd player and flat screen tv, and the hotel offers an extensive dvd library of hundreds of movies. DVDs are free and they give you free popcorn as well. We had a family movie night every night which was a nice amenity. The best amenity they offer is the free suv limo service. We used their car service about 5-6 times during our stay. They take no reservations for the car, but you simply call them when youre ready and if its free, they take you anywhere in the city you want to go within 2 miles. We saved hundreds of dollars in taxis and tips by taking their suv to Coit Tower, Pier 39 multiple times, Pier 33 to take ferry to Alcatraz, multiple trips to Chinatown etc. It was like having your own personal limo driver and was an outstanding amenity!! The drivers were knowledgeable and friendly. Our 2 bedroom apartment was $899 a night before taxes, and we booked a special, rent 4 nights and get the 5th night free. It was $4,000 for 5 nights including all taxes. Pricey, but worth it for us.



Negatives: There's nothing to eat after 8pm from the hotel. Theres no restaurant and no bar, so plan accordingly. They offer "room service" from some local restaurant but they charge a ridiculous $25 delivery fee, plus 20% delivery free on top of outrageous prices and high sales tax. We werent about to pay $50 for our kids grilled cheese sandwich. So, lack of dining is a major weakness for this hotel. There is limited places to eat at night unless you walk towards pier 39. Another negative is there are lousy street performers outside in the square and the sound resonated in our hotel room. I think the performers were related to the Gharadelli Square and not the hotel. Finally, for $1,000 a night, the breakfast could be more robust. Offer sodas and bottled water for guests, and make sure you dont run out of items every morning.

Overall, wed stay here again if it were a little less expensive.

Room Tip: get a room higher up away from loud street performers.Also get to breakfast no later than 7:30am if your kid wants danishes in the morning. they run out quickly
  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Bob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013

Our suite had amazing views of the Bay Bridge, the Golden Gate Bridge and Alcatraz. Great central location for tourists and easy access to taxis. Staff was either overly solicitous (annoying and fake) or downright rude, which was a bit surprising to us.

Room Tip: Without a view, not worth the cost.
  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Barbara G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 13, 2013

This is not a good hotel. I have no idea where they obtained all these positive reviews. Actually it is quite a bad hotel that most of all lacks hospitality.

Let's start with the positive side of things: A three room apartment with a shared and spacious living room is nice and the hotel has a nice design. Beds are good.

Things started when the last of three arrived after a long flight, 7 hours delays, etc. Knowing a third party was about to arrive, they refused to let the third person in because the room was booked in the name of one of two that had already left for dinner. Procedures and security. If you know and have been told someone else is going to arrive while others are out, you could have asked for a name, or be sure that you are able to let the third person in according to your own procedures, could you not?

But this is just minor compared to the main criticism that the hotel pretends a lot that they actually do not offer. For instance: they pretend to have a hotel car available, but it just is never available when you need it. If you ask for it you are told it is "about to arrive in minutes", which lasts for 20 minutes. I don't mind taking a taxi when the hotel-car would arrive in twenty minutes. I do mind waiting for promised transportation that doesn't show up within acceptable range. Have a car available or don't. Don't fool people that a car is available, when it actually isn't.

The same holds true for breakfast. This is an expensive hotel. People who stay there don't mind to pay for a decent breakfast. The hotel offers complimentary breakfast. It actually is a pre-fab motel breakfast buffet with hardly any personnel around. No hot eggs, no decent coffee, paper cups, factory granola, bweeeeeh. And so environmentally insane to throw away all necessary paper and plastic. I would choose to offer guests that can pay for this hotel a fresh breakfast that they actually want, well prepared instead of factory-made. Or I would choose not to pretend to offer breakfast at all, and show guests where they should go instead.

Lastly, they made a true mess of making up the bill. Booking with an internet booking site, they decline every responsibility for that. Probably legally correct, but in hospitality you cannot always hide behind procedures. I strongly advise to stay away from this place.

  • Stayed: March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank wllmbox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews