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“Lived up to the hype” 5 of 5 stars
Review of Fairmont Heritage Place, Ghirardelli Square

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Fairmont Heritage Place, Ghirardelli Square
Ranked #16 of 235 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Melbourne, Australia
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Lived up to the hype”
5 of 5 stars Reviewed December 13, 2012

How often is it when you have extremely high expectations, that you get let down? Well not here.
Sensational location but more importantly - faultless in quality & service. We had a 2bdrm suite and whilst not cheap, was worth every cent. Nicely appointed and spotless. Quality fit out. I would love to have stayed longer than the 3 nights we had. The service was a good as I have had anywhere. Wow.

Stayed December 2012, traveled with friends
Helpful?
1 Thank B_from_Tas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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624 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
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  • Any
English first
Denver, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 12, 2012

The location: great, if it's a family vacation visit. Short walk from Fisherman's Wharf, great views. The hotel is located in the old Ghirardelli chocolate factory right in Ghirardelli Square. Free chocolate is being handed to you everywhere; made my kids very happy.

Staff and service: incredible, the best I've seen anywhere. Really paying attention and going out of their way to make you feel welcomed. House car a very nice bonus.

Rooms, or rather fully equipped apartments, are exceptional.

Highly recommend this hotel. It doesn't get any better than this. Thanks for a great stay!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank pmmmmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed November 28, 2012

We enjoy the location, being away from the hustle and bustle of downtown (if you want Union Square this is too far but we love it) Fantastic staff , beautiful accommodations. You pay a high price for this luxury but will not be disappointed. We have stayed 10+ times and love the FHP. PS: only wish they had a bigger fitness facility or spa, but guests have access to a Club nearby.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank JillJ77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed November 21, 2012

staff always going out of their way to help you, which was lovely. they were happy to arrange our tours, give us pointers and advice, and in general be super to us!!
our room over looked the bay, house keeping came daily and were great- they did a turn down service too.
take advantage of the amazing breakfasts they do!! never seen so much choice! further more, their afternoon cheese and wine was always great too! :)

provided free wifi, bikes, and the hotel car to take you places within a 2 mile radius.

fairmont here puts the other fairmonts in the chain to shame!!

Room Tip: not all have balconies- ask if you prefer one!
See more room tips
  • Stayed October 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank torij89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed November 21, 2012

Everything was perfect, probably one of the nicest places we have ever stayed. Only complaint was the water pressure in the master suite was just above a trickle. it would have been impossible to wash your hair. We used the guest suite bath that our son had which was much better. Everything else was beyond excellent though. Great attentive staff, always wanting to please.

Stayed November 2012, traveled with family
Helpful?
Thank magsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitefish, Montana
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed November 13, 2012

We were a group of 9 women that went to SFO for a long weekend getaway. Stayed in a 3 bedroom and had a great time! Enjoyed the amenities of the kitchen, went to the wine tasting and to the breakfast - all good. One thing I do not understand and never will - how does a high end hotel always have such sandpapery toilet paper? Please step it up. It seems to never matter how much I pay for a room, the toilet paper is never nice! This is such a little detail that so many people comment on and notice but rarely complain about. Half of the women in our group made the same observation!

Car was easy to get but wish we would have known that we should pre book the bikes!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank m10465
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, Michigan
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed November 13, 2012

If you want true throw back hotel as far as location, service, cleanliness...and can afford it, look no further.
This hotel is within walking distance to everything important in SF...
Food is very good, but if you are like me and after long days of meetings and contacts you've got to get out...this is you home away from home...every great restaurant is withing 2 miles and the waterfront...simple cab ride...the best

  • Stayed December 2011, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Panda1230
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Heritage Place, Ghirardelli Square

Property: Fairmont Heritage Place, Ghirardelli Square
Address: 900 North Point Street, Suite D100, San Francisco, CA 94109-1192
Phone Number:
Location: United States > California > San Francisco > Fisherman’s Wharf
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in San Francisco
#12 Luxury Hotel in San Francisco
#14 Romantic Hotel in San Francisco
#21 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Fairmont Heritage Place, Ghirardelli Square 5*
Number of rooms: 22
Official Description (provided by the hotel):
The cornerstone of Ghirardelli Square, Ghirardelli’s illustrious chocolate factory, has been reinvented as Fairmont Heritage Place, Ghirardelli Square. Our San Francisco residences allow you to experience one of the city’s most precious jewels in a new and intimate way. Offering one, two, and three bedroom luxury residences in San Francisco, Fairmont Heritage Place, Ghirardelli Square affords you all the comforts of home with the world class service of Fairmont that today’s discerning travelers have come to expect. ... more   less 
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Also Known As:
Fairmont Heritage Place, Ghirardelli Square Hotel San Francisco

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