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“Perfect location”

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Casa Luna San Francisco Castro
Eastcote, United Kingdom
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Perfect location”
Reviewed October 6, 2013

Casa Luna is in a perfect spot for exploring all the delights of San Francisco and escaping away from tourist central at the end of the day. Public transport could not be easier and we became huge fans of the F line trolleys.
After a glitch which meant the apartment wasn't ready for our arrival Debbie and Irma could not have been more helpful. The apartment (Carriage House) was extremely comfortable, the bathroom was good and it was great to be able to do some laundry after ten days on our travels!
We used the recommended driver, Don, for both our airport transfers and he was brilliant, perfect stress free travel.
Castro is a lively area with lots of bars and restaurants. We particularly liked the slider bar - warm and friendly and showed English soccer on TV - and Bisou - really fab French restaurant.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank CathyBic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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35 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Dublin, Ireland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 30, 2013

Casa Luna apartment was fabulous. Very tastefully decorated and felt quite luxurious. Kitchen had everything you could need. Bathrooms were spotless and we loved the Eco lavender shampoos and gels. Beds were very comfortable. Only problem was we were a family of 4 adults plus 1 baby and the room which could fit the cot had very little storage, just 1 very narrow wardrobe. As anyone who travels with a baby knows they have a lot of stuff and it was a shame we had to work from suitcases on the floor. Also, it was difficult to get a hold of the manager before the trip with queries and once we were there (couldn't find cot on first night) but if you want total privacy then it's great there are no staff members about. Only slight disappointment in the whole stay was when work was being done on the steps outside the apartment one morning, a Sunday, whilst baby was sleeping. I asked very very politely, and beseechingly as baby was jet lagged and up since 1am, if they could come back but they said it had been hard to schedule etc and as I was closing the door one of them was quite rude about my request. If they had told us about the work we would have taken the baby out in the pram for the nap. After all the very very nice people we encountered it was disappointing that the rudest person was actually literally on our doorstep.

  • Stayed May 2013, traveled with family
    • Value
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Helpful?
Thank LeCheile201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kahuna, Owner at Casa Luna San Francisco Castro, responded to this review, September 8, 2014
We actually let that very talented maintenance man go. Our guest's comfort is the number one priority, not his schedule. I did speak to him and he felt his work on the stairs was at a point were it would have been unsafe to stop and leave as is. Anytime there is work to be done we schedule it mid-day when our guests are typically out sightseeing. I'm very sorry for the disturbance. -Wyatt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arizona
Level Contributor
88 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed May 5, 2013

We chose Casa Luna because it was close to public transit and looked like a lovely unit for 2 couples! It worked for both! Public transit was perfect: 1) Muni Metro was about 50 steps from our door -- fast, easy routes to downtown, cable car, the water, Bart, and other bus connections; 2) F trolley runs directly between Castro district, the ferry terminal, Embarcadero, and Fisherman's Wharf. Keep a map handy and avoid transports around the rush transit hours.

Casa Luna is a lovely combination of housing units that make you feel at home. Our discussions with Irma, the property manager, were helpful and extremely pleasant!

There were a few issues that we encountered beginning with the booking, but it is difficult to find a rental that is perfect. My husband and I are responsible renters and generally accepting of flaws when a place essentially serves our needs. And, Casa Luna does that! I highly recommend it for those who are mobile. This is not a place that would work for people with disabilities.

Room Tip: If stairs are an issue for you, ask whether this is a place for you.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank RevuR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 22, 2013

Just stayed in the studio apartment at Casa Luna for a long weekend. The two of us loved it. Fantastic location, and lots of nice thoughtful touches to make the stay special. The perfect hybrid of the location/charm of an AirBnB, but with the reliability and service of a hotel. Would absolutely stay there again.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
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Helpful?
1 Thank ZachDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
75 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed October 3, 2012

Casa Luna Apartments - Stayed September 2012

Was the room clean - Yes it was spotless.

Was the bed comfortable - King size bed and it was very comfortable

Was the enviorremnet quiet - The apartments are on 17th street, in the Castro district. There was not enough noise to affect our sleep.

Location - This was our first stay in San Francisco and it was a perfect location. The Muni (subway) was 70 metres from the apartment and the tram about a 100 metres. The bus stops 100 metres.

The staff - This is a self contained apartment, so no staff are on site. However, we did meet the housekeeper when one of the other apartments was vacated. She was very friendly, answered any of our questions, and was very happy.

General information - The Casa Luna Apartments really are perfect. We had the 2 bed 2 bath (2 couples stayed) and it had everything we needed, and then some. The booklet in the apartment explained everything, so it was easy to use all the appliances. There were suggestions for travel, dining, attractions. The dining options were excellent, as we tried a few out. The booklet explained the best value public transport options, and instructions how to get from A to B.

They even supplied boxes to ship items home, which is cheaper than excess baggage fees on the airlines

The Wi-Fi was fast, worked in every room, and was free.

There is a great grocery store on 18th street called Molly's. Fresh delicious produce, at very good prices. Laundry downstairs with modern appliances.

We can't wait to come back to Casa Luna apartments.

My advice if your staying in San Francisco is stop looking, and just book here.

Room Tip: There are a few steps, but they are worth it.
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  • Stayed September 2012, traveled with family
    • Value
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Helpful?
3 Thank FrankSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelmsford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 12, 2012

Just back from a week in Casa Luna via the madness of Vegas. And what a fantastic retreat it was. A really charming and comfortable apartment which was a pleasure to come home to at the end of each day. There's every creature comfort you could wish for, peace ad tranquility, wi-fi access and wonderful views of Twin Peaks from the lounge window (we were in the upper apartment).
It's a perfect location, too. The Muni transport system really is steps from the apartment so you can be in downtown in minutes - or direct to Fisherman's wharf etc by the rather slower, though very picturesque, F-line. Plenty of excellent restaurants neabry and we will really miss our daily walks to Molly Stone's supermarket a couple of blocks away.
The only negatives were tiny. One being that we were surprisingly chilly when we arrived (an unusually cold day plus we'd been used to the furnace of Las Vegas) and it took a while to warm the place up (fine once we'd sorted out how). And the other being that families with younger kids might find the anything-goes philosophy of the immediate neighbourhood could be a little offputting or difficult to explain to questioning children - though we just thought it added character and colour! Oh, and maybe should mention that the steps to the front foor are very steep and might prove a challenge to the elderly/infirm.
Overall, though, a near-perfect base in a fabulous city. All that to a backfdrop of Andy Murray winning the US open - holidays don't get much better than that.

Room Tip: No idea what the downstairs apartment is like, but it would be hard to beat the upper floor apartmen...
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  • Stayed September 2012, traveled with family
    • Value
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    • Cleanliness
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Helpful?
3 Thank Keith H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
64 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed September 4, 2012

Had the pleasure of staying Labor Day Weekend at Casa Luna. It was a perfect location for 4 of us (2 couples) to enjoy San Francisco. Casa Luna is at the corner of Castro and Market. Ideal location to catch the F line or the subway. You can also walk to so many areas from the Castro District.

Casa Luna is a great option while visiting San Francisco. We stayed in the upper flat and the floor plan was perfect with a bedroom at the front of the flat and another at the back. This gave all of us a little bit of privacy when we needed it. I was most impressed with Casa Luna's attention to detail. They think of everything you possibly could need while visiting and they have it for you to use. It was so nice not to have to run out and pick up items you preferred not to travel with.

Finally, Casa Luna's level of customer service is excellent. Debbie was a true pleasure to work with while planning this trip. During our stay, the Internet service went out on Saturday evening and Wyatt came to the flat, found the issue, and repaired the problem. We could not believe this level of service on a Saturday evening. Wow!

I highly recommend you consider Casa Luna while visiting San Francisco. The flat is great, the service suburb, and the location perfect.

Room Tip: Stay in the upper flat to enjoy the view from the front living room.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Luna San Francisco Castro

Property: Casa Luna San Francisco Castro
Address: 4058 17th St, San Francisco, CA 94114-1903
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette Suites
Hotel Style:
Ranked #18 of 50 Specialty Lodging in San Francisco
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Casa Luna San Francisco Castro 4*
Number of rooms: 2
Official Description (provided by the hotel):
Luxury, private, eco-friendly apartments in the heart of the City. Casa Luna is a meticulously restored grand Edwardian historic home located in the sunny center of the city, but amazingly tucked away on a side street for privacy and quiet. Our apartments have been professionally designed and furnished. Attention to every detail is what separates us from other vacation rentals: luxurious Egyptian cotton linens, down comforters, premium firm mattresses, tasteful artwork, large bathrooms with floor-to-ceiling marble tile, full soaking tubs with jacuzzi jets, separate walk-in showers and European faucets and fixtures. Everything is included to create a "home away from home", including a gourmet kitchen with professional equipment, HD flat screen satellite TV with DVR, a cozy living room,fast 6MBS internet and wifi, full laundry service, a zen garden in the rear, private car airport pick-up option, secure garage parking, a lovely welcome basket, and all this just one block from the Metro station.The neighborhood is wonderful, vibrant, hip, super safe and diverse, with many exceptional shops and restaurants just steps away. Everything from a natural foods market to a yoga studio is at your disposal. Our staff is trained to exceed your expectations and our manager is a compulsive perfectionist and former Ritz-Carlton executive who has lived in San Francisco for decades and has traveled to more than 35 countries in four continents. We use only green cleaning products and all natural linens. No chemicals or strong scents and we purchase green energy. ... more   less 
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