We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

“Perfect location, great hotel, wonderful staff” 4 of 5 bubbles
Review of Chancellor Hotel on Union Square

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Chancellor Hotel on Union Square
Ranked #16 of 233 Hotels in San Francisco
Certificate of Excellence
GreenLeadersGold level
Vancouver, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect location, great hotel, wonderful staff”
4 of 5 bubbles Reviewed May 15, 2014

Was put up at the Chancellor hotel on a recent business trip and stayed there for three nights. The hotel is super convenient - steps away from one of the most lively area in SF full of street musicians, cafes, shops and restaurants. The hotel is an easy tram ride to Fishermen's wharf area (if you must go there) and a very pleasant walk to the Embarcadero area, with its hip restaurants. The BART, the MUNI are all easily accessible.

An all-around gem in the heart of SF, the hotel itself is wonderful - clean and quaint - and the front desk is staffed by cheerful and very helpful staff. I would especially like to thank Karla and Vanessa, who went out of their way to sort of issues with the billing.

I would be remiss if I did not mention that the rooms are a bit cramped and the water pressure in the shower leaves something to be desired. This latter was definitely an irritant. But for a short stay, this was an acceptable trade-off in light of all the other pluses. The biggest of all was that each night, I was lulled to sleep by gentle (in volume) melodious trumpet music wafting in from the outside.

  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FrequentTraveller786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

4,901 reviews from our community

Traveler rating
    2,666
    1,847
    322
    48
    18
See reviews for
555
2,573
320
428
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,033)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Canada
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed May 13, 2014

Pros:
1) Fantastic location!!
- Located at Union Square, close to shops, BART (convenient access to airport), restaurants
- Cable car stop is nearby
2) Affordable: one of the less expensive hotels given location/cleanliness
3) Clean: rooms are very clean and well maintained
4) Staff are very nice
5) Pretty decent restaurant for breakfast
6) Cucumber water in the lounge is great for quenching thirst

Cons
1) No a/c, though the ceiling fan was adequate
2) Soundproofing not 100% - sometimes I was woken up by neighbouring doors closing
3) Elevators can be slow

  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chouster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed May 12, 2014

I stayed at the Chancellor Hotel at Union Square SF in May 2014 and it was a very comfortable stay. The Chancellor was conveniently located and was surprisingly quiet. I had a single room on the second floor which also had a balcony/fire escape with two windows which were great to additional airflow.

The front desk staff as well as the concierge staff were very helpful and were able to answer my questions without any difficulty.

Only problem was that there was no air conditioning and the ceiling fan was not very strong.

  • Stayed May 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank nrdowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed May 12, 2014 via mobile

What a perfect hotel! We stayed here as part of a trip for my husbands 30th birthday surprise for 3 nights.
Such a perfect location for exploring the wonders of San Francisco!
The rooms are small but have such comfortable beds that even come with a pillow menu! The hotel also provided us with a complimentary bottle of wine and a jar of boiled sweets as a treat for my husbands birthday.
There's complimentary tea/coffee in the hotel lobby with cookies and fresh popcorn throughout the day.
The hotel is located on Powell street so it's perfect for catching the historic trams down to fishermans wharf!
There's a lot more atmosphere around the hotel than fishermans wharf at night!
We would definitely go back to this hotel just perfect!

Stayed April 2014, traveled as a couple
Helpful?
1 Thank Cathy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes_Tyler_GM, General Manager at Chancellor Hotel on Union Square, responded to this review, May 13, 2014
Thank you for choosing the Chancellor Hotel for that special occasion trip. We appreciate that and take that honor very seriously.

Please come back for the 40th and 50th and several times in between!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penarth
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed May 12, 2014

This was our first stop on our California trip brilliantly located in the centre of San Francisco with local transport and the cable car on the doorstep to explore this magical city. Reception staff were always extremely helpful and the services of Mike Singh the tour adviser in the reception was first class . Rooms were good although there didn't seem to be AC but we visited in April and wasn't needed. Next door is one of the best places in the city for breakfast Sears which offered a superb range of food and so popular that there was often a wait before being allocated a table , even the queues were 20 deep on the street on Sunday morning.

  • Stayed April 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 60celebration
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork, Ireland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 12, 2014

Number 1 : The Staff.
Number 2: The Staff.
Number 3 The Staff.
.....and I mean ALL the staff in All departments.
From the moment I arrived on April 9th. till I departed on April the 23rd every member of staff I dealt with did their utmost to ensure I had a wonderful holiday. And always with a broad smile.
Take a bow Guys !!!! You are one in a million.

You already know everything else about the Chancellor from reading a selection of other reviews. My advice on using this site is read at least 5 reviews in each category from excellent to terrible and then make a balanced judgement.
A few extra things I appreciated in The Chancellor:three chairs in the room( ___all too often I find only 1 office chair in a twin/double room , even in 5-star hotels
___an umbrella in the wardrobe should you need one
___a fridge instead of those ridiculous minibars.....in thChancellor you can go to the bar,enjoy a drink at affordable prices,strike up a friendship with a fellow guest and swop must-see tips for San Francisco AND meet the best barman(Rory) .
___plenty glasses in room.

___being able to buy Muni passes at the Tour Desk.

I cannot praise this hotel highly enough and I will stay here again as soon as my travels take me back to THE CITY.

Room Tip: High floor,side-facing room
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Der C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes_Tyler_GM, General Manager at Chancellor Hotel on Union Square, responded to this review, May 13, 2014
On behalf of the staff, I only have three things to say:
Thank you!
Thank you!!
Thank you!!!

Maybe one more...Come back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, TX
Level Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 bubbles Reviewed May 11, 2014

We just spent 7 days in San Francisco at the Chancellor Hotel and wouldn't stay anywhere else! Hubby and I have stayed here so many times that I don't plan our 2 yearly trips to San Francisco unless I know we have a room at the Chancellor.

It just feels like our 2nd home when we walk through the doors! Some people have complained even after reading the reviews that the rooms and bathrooms are small, there is no air conditioning, the elevator is slow and you hear the cable cars and musicians playing in Union Square. Well guess what, that is what we like about the Chancellor Hotel! I love having our room face Powell Street and the ability to look out at Union Square to see what is going on. The beds at the Chancellor are the most comfortable beds I have ever slept in! I don't usually fall fast asleep in a hotel but as soon as my head hits the pillows at the Chancellor, I am out like a light and the sound of the cable cars and the musicians playing fade into the background.

The staff have always been professional, friendly and helpful. Our rooms have always been clean and we love the cookies, coffee, water and evening popcorn in the bar.

A trip to San Francisco would not be complete without a stay at the Chancellor Hotel! Oh, and you can't beat the location!

Room Tip: If you are a lite sleeper or excessive noise bothers you like cable cars and musicians playing, ask...
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Harveysgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes_Tyler_GM, General Manager at Chancellor Hotel on Union Square, responded to this review, May 12, 2014
Thank you! We truly appreciate your patronage.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these San Francisco hotels
Union Square
The Orchard Hotel
The Orchard Hotel
#10 of 233 in San Francisco
4.5 of 5 bubbles 2,616 reviews
Financial District
Omni San Francisco Hotel
Omni San Francisco Hotel
#3 of 233 in San Francisco
4.5 of 5 bubbles 4,567 reviews
Union Square
The Inn at Union Square
The Inn at Union Square
#4 of 233 in San Francisco
4.5 of 5 bubbles 1,517 reviews
Show Prices
Show Prices
Show Prices
Union Square
White Swan Inn
White Swan Inn
#8 of 233 in San Francisco
4.5 of 5 bubbles 1,556 reviews
Union Square
Cornell Hotel de France
Cornell Hotel de France
#18 of 233 in San Francisco
4.5 of 5 bubbles 1,483 reviews
SoMa
The Mosser
The Mosser
#96 of 233 in San Francisco
4.0 of 5 bubbles 2,211 reviews
Show Prices
Show Prices
Show Prices

Been to Chancellor Hotel on Union Square? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Chancellor Hotel on Union Square

Property: Chancellor Hotel on Union Square
Address: 433 Powell Street, San Francisco, CA 94102-1503
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#8 Family Hotel in San Francisco
#9 Romantic Hotel in San Francisco
#10 Green Hotel in San Francisco
#10 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Chancellor Hotel on Union Square 3*
Number of rooms: 137
Official Description (provided by the hotel):
The BEST LOCATION at the BEST PRICE...The Chancellor Hotel on Union Square is a historical, boutique hotel located in the heart of San Francisco where the Cable Car stops at the door step. Experience the best service and thoughtfull amenities while being surrounded by world class shopping, dining and theaters. From Union Square, ride the Powell Street Cable Car over Nob Hill, past Chinatown and North Beach, to Fisherman's Wharf. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Hotels.com, Odigeo, Orbitz and Travelocity so you can book your Chancellor Hotel on Union Square reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Chancellor Hotel San Francisco

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing